Parliamentary Commercial Department

Lord Hayward Excerpts

Thursday 12th June 2025 Lords Chamber

The information I have is that the work that has been ongoing to address the problems has not cost the House any more beyond that. However, there is a window where a decision has to be taken on whether or not it will ever be fully operational and serve the needs of this House. If it will not, other decisions have to be resolved and that has to be something that is done very quickly. I hate to use the word “review”, because it sounds like long grass, but work is going on now to do that. I share the frustrations, the upset and every other adjective noble Lords may wish to use.

[Lord Hayward (Con)]

My Lords—

[Baroness Smith of Basildon (Lab)]

I will give way shortly, but I have a lot of questions to answer.

So, it is unacceptable, but the reassurance I can give is that the directorate is changing. I think that joint working, with a Parliament-wide department to deal with these issues, seems a no-brainer. Why have we not done it before? So many of the services we have are joint. The noble Lord, Lord Foulkes, mentioned catering. To have these individually in different Houses does not seem to be the most cost-effective way of doing things. It is taxpayers’ money we are talking about, but we also need to provide a good service for all of those working on the estate, including Peers and MPs.

On the point about the joint access, I share noble Lords’ frustrations. It does seem to me that it goes in one direction, because even those of us who are former MPs are not now able to access the House of Commons Terrace, or, for those who might like a pint in the evening, the Strangers Bar or other facilities. Yet I find that the River Restaurant at the Lords end of the building is often full of Members of the House of Commons and staff from the House of Commons. We welcome them; it proves we have better food at this end of the building. There is no calorie content on Lords menus, whereas there is on Commons menus, so that might be part of the attraction. But it does seem that we should look at a whole-House approach to these things and treat all Members of both Houses with equal respect.

The noble Lord, Lord Berkeley, asked about the door and whether this was the first time for the design. My understanding is that it is not the first time for the design of the pod, but it is the first time—if I am not correct, I will write to him—in terms of having it in a heritage setting with the additional security measures required. I take on board the point he made on that.

On the issue of signing contracts, I will double-check on this. My understanding is that, with most government departments and local authorities, these things tend to be self-funded. I will double-check and come back to the noble Baroness, but that is what normally happens with large organisations. I have a Treasury Minister behind me who will tell me afterwards whether I have got this wrong.

The issue around how, when you have a joint department, you ensure the needs and views of this House are taken into account is absolutely well made. The noble Lord, Lord McLoughlin, raised this issue as well. Where we are getting to on this one is having an oversight body. We have looked at various ways of doing this. I think the noble Lord is absolutely right; the commission is not the best way of doing this. There is too much on the agenda. I think it has to be much more focused. That was the discussion at the commission this week. It will be a separate, bespoke body with expertise from both Houses that will ensure it runs properly and will work with the team to ensure we continue improvements.

I did not quite understand the point the noble Lord, Lord Winston, made about defibrillators. If anybody on the estate is taken ill, whether they be a visitor, a staff member, a Peer or an MP, we would want on any occasion to provide the support they need. We do have defibrillators in the Palace of Westminster; at this end of the building, we have one in Peers’ Lobby, one in the Prince’s Chamber, one in the Public Gallery and one at Peers’ Entrance. Whatever the problem was, it seems to have been resolved. It is not for the House of Commons to tell the Lords where defibs should be in this building—and I am sure the House of Commons would not want to.

--- Later in debate ---

[Baroness Smith of Basildon (Lab)]

Absolutely; that would be part of what you would normally do if it was a new house—the snagging. Anything that is down to a manufacturer’s fault, such as operability, is down to those who installed the door. We are not at all responsible for any of those extra costs.

[Lord Hayward (Con)]

I welcome what the Leader of the House has said. Given what the noble Lord, Lord Forsyth, has been told persistently in relation to the door—and there are other examples as well—I am very interested that the figure was not available because of security matters, and yet the Leader of the House has just provided what are staggering figures, many moons after we were told, over and again, that we are dealing with a security matter. I welcome the joint operation that is being discussed, but this suggests to me an unwillingness of members of management in this building to disclose information to Members of this House and the other House, because it is presumed that Members of both Houses do not need these figures or information. As a number of noble Lords will expect, I will give an example: I have faced exactly the same problem when I have asked questions in relation to the cost of traffic marshals. There seems to be a level of resentment towards the idea that Members should have the right to ask these questions and expect an answer.

[Baroness Smith of Basildon (Lab)]

My Lords, it is an accepted tradition that we do not disclose security information and the costs. Costs on this have been available to Members on the relevant committees, so they were available—and I will probably be sacked later for giving the costs anyway. Given that there was this degree of suspicion about the costs—some of the figures were inflated—and because the door has not been working, it was the view of the commission yesterday that it was important that the costs were made available to Members, so that they have accurate information. When we spend that much money on something that does not work, the key thing is that it is resolved, and that is what I am focused on.

On the new joint department, it is really important going forward that we have the right expertise and the right knowledge. There are things that went wrong here that should be used to inform further decisions, and engaging Members on all these decisions is really important. However, when we engage Members, there are, dare I say it, two Members and three opinions, and a wide spread of views around the House, and sometimes we have to say no to Members because we cannot say yes to everybody. There is a danger that we try to please everybody and end up pleasing nobody.

The words “lessons learned” are currently banned from my office, but there are some points here that we can take away and use to resolve these issues, so that we do not have the same problems in the future. The important thing is to get this joint department up and running, with the proper oversight, and to ensure we have proper and workable security arrangements that protect all of those who work in the Palace and that do the job they are supposed to do.