Asked by: Marie Rimmer (Labour - St Helens South and Whiston)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, regarding the cyber attack in April 2025 on the Legal Aid Agency (LAA), other than the information on the LAA’s website, what steps have been taken to notify legal aid applicants that their confidential data has been accessed.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
We take the security of people’s personal data extremely seriously.
Firstly, to ensure transparency about the cyber- attack and that we reached as many potentially impacted individuals as possible, the Ministry of Justice published a notice shortly after it became aware of the criminal cyber-attack at 08:15 on 19 May on GOV.UK
The notice provided information about the cyber-attack and directed concerned members of the public to the National Cyber Security Centre’s webpage, which contained information on how to protect against the impact of a data breach.
The Legal Aid Agency (LAA) also set up dedicated Customer Services support via a telephone line and email for providers and clients who had concerns regarding the data breach. We did not write to all clients, to all the addresses that we had, because some of those addresses would no longer be current, and that would potentially create another data breach in itself.
The published statement referred to above sets out information about who may have been impacted and the nature of the information which may have been accessed. As far as we are aware, no data has been shared or put out in the public domain. An injunction has been put in place to prohibit sharing of this data. Anyone who does so could be sent to prison. If it is identified that a specific individual is at risk, action will be taken to try to contact them.
In the interests of security, we cannot confirm the method by which unauthorised access was gained to the LAA’s online digital systems or details about specific steps taken or measures implemented to protect LAA systems against any future cyber-attacks.
Security of the new systems has been paramount as we have rebuilt the LAA’s digital systems following the attack. The compromised digital portal has been replaced by a new, secure single sign-in tool for LAA online services (SiLAS). SiLAS has been designed and built in line with UK government and industry best practice for secure development. Security has been included from the ground up, including multi factor authentication, with independent testing activities to validate that the appropriate security controls are in place.
A dedicated team will monitor and update the service to ensure it evolves to remain resilient to emerging threats and is supported by a security operations capability. While no system can be entirely risk free, we are confident that we have taken the right steps to protect the service and its users.
Responsibility for disaster recovery planning for digital systems lies with Justice Digital rather than the LAA. Prior to the cyber- attack there was no digital disaster recovery plan in place. However, had we had a fully funded disaster recovery system, any immediate restoration would have simply restored the systems without resolving the vulnerabilities that enabled the cyber- attack to occur. Justice Digital now have a new Service Owner structure in place where clear Service Standards will be defined and monitored. This will include digital disaster recovery plans for each digital product.
Prior to the cyber- attack the LAA had in place prepared business continuity plans for business-critical processes and services to ensure that access to justice could be maintained in the event of a system outage. These plans were tried and tested, and we were confident that the measures would be effective for our initial response. These measures gave us sufficient time to design and implement longer term measures to meet the specific needs of the incident that were introduced in June 2025.
At every stage, we have acted to protect public access to justice and to support providers in delivering legal aid. We have achieved this without affecting court backlogs or police station activity.
Our business continuity planning was effective in maintaining access to justice from the outset of the attack and the need to have longer term options in place is one of the lessons that we have taken from this incident.
A formal lessons learned approach will systematically analyse lessons from the Ministry of Justice’s and LAA’s preparation for and response to the cyber-attack. This work will cover pre-incident risk management and the response to the incident itself. This will inform future resilience planning, governance improvement and risk mitigation strategies across the Ministry of Justice and its agencies.
Asked by: Marie Rimmer (Labour - St Helens South and Whiston)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, after the April 2025 data breach of the Legal Advice Agency, what specific steps have been taken, and what further measures are planned, to ensure that a similar security breach does not occur again.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
We take the security of people’s personal data extremely seriously.
Firstly, to ensure transparency about the cyber- attack and that we reached as many potentially impacted individuals as possible, the Ministry of Justice published a notice shortly after it became aware of the criminal cyber-attack at 08:15 on 19 May on GOV.UK
The notice provided information about the cyber-attack and directed concerned members of the public to the National Cyber Security Centre’s webpage, which contained information on how to protect against the impact of a data breach.
The Legal Aid Agency (LAA) also set up dedicated Customer Services support via a telephone line and email for providers and clients who had concerns regarding the data breach. We did not write to all clients, to all the addresses that we had, because some of those addresses would no longer be current, and that would potentially create another data breach in itself.
The published statement referred to above sets out information about who may have been impacted and the nature of the information which may have been accessed. As far as we are aware, no data has been shared or put out in the public domain. An injunction has been put in place to prohibit sharing of this data. Anyone who does so could be sent to prison. If it is identified that a specific individual is at risk, action will be taken to try to contact them.
In the interests of security, we cannot confirm the method by which unauthorised access was gained to the LAA’s online digital systems or details about specific steps taken or measures implemented to protect LAA systems against any future cyber-attacks.
Security of the new systems has been paramount as we have rebuilt the LAA’s digital systems following the attack. The compromised digital portal has been replaced by a new, secure single sign-in tool for LAA online services (SiLAS). SiLAS has been designed and built in line with UK government and industry best practice for secure development. Security has been included from the ground up, including multi factor authentication, with independent testing activities to validate that the appropriate security controls are in place.
A dedicated team will monitor and update the service to ensure it evolves to remain resilient to emerging threats and is supported by a security operations capability. While no system can be entirely risk free, we are confident that we have taken the right steps to protect the service and its users.
Responsibility for disaster recovery planning for digital systems lies with Justice Digital rather than the LAA. Prior to the cyber- attack there was no digital disaster recovery plan in place. However, had we had a fully funded disaster recovery system, any immediate restoration would have simply restored the systems without resolving the vulnerabilities that enabled the cyber- attack to occur. Justice Digital now have a new Service Owner structure in place where clear Service Standards will be defined and monitored. This will include digital disaster recovery plans for each digital product.
Prior to the cyber- attack the LAA had in place prepared business continuity plans for business-critical processes and services to ensure that access to justice could be maintained in the event of a system outage. These plans were tried and tested, and we were confident that the measures would be effective for our initial response. These measures gave us sufficient time to design and implement longer term measures to meet the specific needs of the incident that were introduced in June 2025.
At every stage, we have acted to protect public access to justice and to support providers in delivering legal aid. We have achieved this without affecting court backlogs or police station activity.
Our business continuity planning was effective in maintaining access to justice from the outset of the attack and the need to have longer term options in place is one of the lessons that we have taken from this incident.
A formal lessons learned approach will systematically analyse lessons from the Ministry of Justice’s and LAA’s preparation for and response to the cyber-attack. This work will cover pre-incident risk management and the response to the incident itself. This will inform future resilience planning, governance improvement and risk mitigation strategies across the Ministry of Justice and its agencies.
Asked by: Marie Rimmer (Labour - St Helens South and Whiston)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, what is the determined method by which unauthorised access was gained to the Legal Aid Agency's online digital systems during the April 2025 data breach.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
We take the security of people’s personal data extremely seriously.
Firstly, to ensure transparency about the cyber- attack and that we reached as many potentially impacted individuals as possible, the Ministry of Justice published a notice shortly after it became aware of the criminal cyber-attack at 08:15 on 19 May on GOV.UK
The notice provided information about the cyber-attack and directed concerned members of the public to the National Cyber Security Centre’s webpage, which contained information on how to protect against the impact of a data breach.
The Legal Aid Agency (LAA) also set up dedicated Customer Services support via a telephone line and email for providers and clients who had concerns regarding the data breach. We did not write to all clients, to all the addresses that we had, because some of those addresses would no longer be current, and that would potentially create another data breach in itself.
The published statement referred to above sets out information about who may have been impacted and the nature of the information which may have been accessed. As far as we are aware, no data has been shared or put out in the public domain. An injunction has been put in place to prohibit sharing of this data. Anyone who does so could be sent to prison. If it is identified that a specific individual is at risk, action will be taken to try to contact them.
In the interests of security, we cannot confirm the method by which unauthorised access was gained to the LAA’s online digital systems or details about specific steps taken or measures implemented to protect LAA systems against any future cyber-attacks.
Security of the new systems has been paramount as we have rebuilt the LAA’s digital systems following the attack. The compromised digital portal has been replaced by a new, secure single sign-in tool for LAA online services (SiLAS). SiLAS has been designed and built in line with UK government and industry best practice for secure development. Security has been included from the ground up, including multi factor authentication, with independent testing activities to validate that the appropriate security controls are in place.
A dedicated team will monitor and update the service to ensure it evolves to remain resilient to emerging threats and is supported by a security operations capability. While no system can be entirely risk free, we are confident that we have taken the right steps to protect the service and its users.
Responsibility for disaster recovery planning for digital systems lies with Justice Digital rather than the LAA. Prior to the cyber- attack there was no digital disaster recovery plan in place. However, had we had a fully funded disaster recovery system, any immediate restoration would have simply restored the systems without resolving the vulnerabilities that enabled the cyber- attack to occur. Justice Digital now have a new Service Owner structure in place where clear Service Standards will be defined and monitored. This will include digital disaster recovery plans for each digital product.
Prior to the cyber- attack the LAA had in place prepared business continuity plans for business-critical processes and services to ensure that access to justice could be maintained in the event of a system outage. These plans were tried and tested, and we were confident that the measures would be effective for our initial response. These measures gave us sufficient time to design and implement longer term measures to meet the specific needs of the incident that were introduced in June 2025.
At every stage, we have acted to protect public access to justice and to support providers in delivering legal aid. We have achieved this without affecting court backlogs or police station activity.
Our business continuity planning was effective in maintaining access to justice from the outset of the attack and the need to have longer term options in place is one of the lessons that we have taken from this incident.
A formal lessons learned approach will systematically analyse lessons from the Ministry of Justice’s and LAA’s preparation for and response to the cyber-attack. This work will cover pre-incident risk management and the response to the incident itself. This will inform future resilience planning, governance improvement and risk mitigation strategies across the Ministry of Justice and its agencies.