Asked by: Mark Tami (Labour - Alyn and Deeside)
Question to the HM Treasury:
To ask Mr Chancellor of the Exchequer, what the 100 local authority wards are in North Wales with the highest number of people receiving tax credits.
Answered by Damian Hinds
Detailed geographical information within local authority areas for the 2012-13 tax year detailing the number of families in receipt of tax credits in Wales can be found on gov.uk: https://www.gov.uk/government/statistics/personal-tax-credits-finalised-award-statistics-small-area-data-lsoa-and-data-zone-201213.
Information relating to people qualifying for working tax credits in each constituency in North Wales is not available.
Asked by: Mark Tami (Labour - Alyn and Deeside)
Question to the HM Treasury:
To ask Mr Chancellor of the Exchequer, how many people qualify for working tax credit in each constituency in North Wales.
Answered by Damian Hinds
Detailed geographical information within local authority areas for the 2012-13 tax year detailing the number of families in receipt of tax credits in Wales can be found on gov.uk: https://www.gov.uk/government/statistics/personal-tax-credits-finalised-award-statistics-small-area-data-lsoa-and-data-zone-201213.
Information relating to people qualifying for working tax credits in each constituency in North Wales is not available.
Asked by: Mark Tami (Labour - Alyn and Deeside)
Question to the HM Treasury:
To ask Mr Chancellor of the Exchequer, what the (a) maximum and (b) average number of call options a customer can choose from when making a telephone call to HM Revenue and Customs' customer service helpline.
Answered by David Gauke
HM Revenue and Customs (HMRC) cannot say what the maximum and average number of call options are that customers can choose from when making a telephone call to one of their customer service helplines. This is because the options vary depending on which helpline the customer calls.
In addition HMRC uses automated speech recognition on its main helplines which responds to customers spoken requests, negating the need for them to select from a sequence of predetermined keypad options
Asked by: Mark Tami (Labour - Alyn and Deeside)
Question to the HM Treasury:
To ask Mr Chancellor of the Exchequer, what the average holding time has been for calls made to HM Revenue and Customs' customer service helpline in each year since 2010.
Answered by David Gauke
The Government publishes monthly performance figures from 2011-12 onwards. They are available at the following link:
https://www.gov.uk/government/publications/business-plan-indicators
Asked by: Mark Tami (Labour - Alyn and Deeside)
Question to the HM Treasury:
To ask Mr Chancellor of the Exchequer, how many operators were employed to answer calls made to HM Revenue and Customs' customer service helpline in each year since 2010.
Answered by David Gauke
This information requested is not available.