Leasehold Reform and New Homes

Marsha De Cordova Excerpts

Wednesday 28th February 2024 Westminster Hall

[Neil O’Brien (Harborough) (Con)]

I beg to move,

That this House has considered leasehold reform and new homes.

It is a pleasure to serve under your chairmanship, Mrs Harris. Yesterday, we had an excellent Report stage debate on the Leasehold and Freehold Reform Bill. I was really encouraged to hear from the Minister that the Government are looking at going further on two of the big things that we need to improve in the Bill: ending forfeiture and ending the private estates, or so-called fleecehold estates, model. I once again thank all the different bodies that have worked so hard to get us to this point, the Minister, who managed to get the time for this legislation, the ministerial team that came before him, and all the different bodies that provided useful evidence in Committee, including the Leasehold Knowledge Partnership, the National Leasehold Campaign, Harry Scoffin and Free Leaseholders, HorNet, the HomeOwners Alliance, and many more.

I do not want to just repeat all the points we made yesterday, but I will briefly touch on some, because my speech flows on from them. Yesterday, I quoted my constituent Karen, who said that dealing with FirstPort, her fleecehold company, is

“like having a part time job”,

and who is being charged for, among other things, terrorism insurance for a fence. I quoted my constituent James, who says that he spent

“about 50 days’ work over the first couple of years”

dealing with his unadopted estate and trying to put right some of the mistakes made by developers.

I quoted the residents of Hursley Park, who managed to get control over their residents management company because of a legal mistake by the developer, but years on are still fighting to avoid being lumbered with the cost of botched work by Mulberry Homes. Disappointingly, that developer will not even meet them to discuss it. I also quoted one of the residents of the Farndon Fields estate, who has had a long battle with a faceless fleecehold company called Chamonix that billed people for large sums, did almost no work, repeatedly billed people several times for things they had already paid, and generally behaved appallingly.

I want to bring out how some of those stories show the different ways that we can intervene to get rid of this awful, scamming industry, which sees councils and developers effectively colluding to stiff residents with big bills and poor services. The first step is to look at how homes are sold. Numerous Members in yesterday’s debate talked about constituents who had not realised what they would be liable for. That seems to be particularly the case where people are bribed by the developers to use their lawyers—oddly enough, developers’ lawyers do not always point out the big bills that people will face. That is the first thing we should look at.

The second step is to look at the whole planning process and the fact that permission is often given before there is clarity on adoption. That is a bizarre way of going about things. The residents of Devana Way in my constituency, who I did not mention yesterday, found that out the hard way. They bought beautiful, expensive homes on a nice tree-lined street, but during the process of haggling with the county council over adoption and who was going to look after the trees, the developer concluded that it would be cheaper to simply rip out all the trees—and that is what it did one morning, to the horror of residents. I do not blame councils for wanting funds to look after trees; in fact, I think we should make it a priority in local government finance to make sure that all residential streets come with trees. However, there needs to be clarity about the rules of adoption up front, not after the fact.

Likewise, we need to stop developers wriggling out of planning conditions more generally through variations, as one developer is trying to do at the top of Kettering Road in Market Harborough—it is trying to get rid of a bus service it promised when it was trying to get planning permission. One of the most common abuses is that developers promise that there will be a new GP surgery as part of a new estate, but in fact have no plan, no intention or no way to deliver it. I am afraid I know several colleagues who have had that happen in their constituencies.

The Minister has promised to make progress on forfeiture, one of the most important things we have to deal with. That is important across leasehold and on fleecehold estates, too, because the disproportionate threat that someone might lose their home over a tiny unpaid sum enables the fleecehold cowboys to terrorise people into paying up. People are being conned about what they are buying. As we said yesterday, Margaret Thatcher said that there was no prouder word in our language than “freeholder”. Many of those people believe they are freeholders, but do not realise the threat hanging over them. My constituent Karen said that purchasers on her estate were not told that they would have to pay an annual rent charge:

“the word ‘rent’ wasn’t used by anyone we spoke to. It was referred to as a ‘maintenance charge’—if it was referred to at all. I didn’t fully understand what ‘rent charges’ meant until about four years after we bought.”

That is another way that people are being mugged by the fleecehold estates model.

We need to do two things. First, we need to help the 3 million to 4 million people who are stuck on fleecehold estates. We could do that through something such as a right to manage, or better still we could give them the opportunity to have their estates adopted by the council, which is what many of them want.

Secondly, we need to end this model for the future, which again could be done in numerous ways. We could do what my hon. Friend the Member for North East Bedfordshire (Richard Fuller) suggested and prevent companies from charging for things that are usually provided by councils. Alternatively, we could use guidance to ban the model except in extreme and exceptional circumstances. I do not mind how we go about it, but we have to end the model.

[Marsha De Cordova (Battersea) (Lab)]

The hon. Member is making a fantastic speech—I do not always say that to Government Members—but does he agree that this is about fairness? The current leasehold system is not fair, and it is certainly not just. In 2022, my Battersea constituency was area with the 18th highest number of leasehold transactions. The hon. Gentleman is part of the governing party, and the Government have really missed an opportunity to do away with this outdated system and bring about fairness and justice for leaseholders. Thousands of my constituents, like his, have been calling for that.

[Neil O'Brien]

I got a sense from the Minister yesterday that the legislation will go further. The Leasehold and Freehold Reform Bill is already a great achievement. It is the first time since 2002, I think, that we have legislated on this matter. According to the Opposition, there were some big missed opportunities when we passed that legislation, which has never been commenced—I think everyone across the House agrees with that. The Bill is already good, but I think I detected from the Minister that there are ways we can make it better, and I hope we will collectively be able to do that. To be clear, the people who have been stuffed by the fleecehold estates model do not want a marginal change; they want to end this fundamentally rip-off model.

I asked for this debate to be about new homes as well as leasehold, because sadly fleecehold is just one of the issues affecting buyers of new homes. I have been conducting a survey across Harborough, Oadby and Wigston of buyers of new homes, and I am struck by how widespread the problems are. In two different streets in different places in my constituency, residents have faced sewage in their street and even flowing up into their sinks, dishwashers and showers. There have been occasions when they have been unable to wash because of that.

In the first location, which I visited the other day, the problems have been going on for about four years. The developer plugged the sewage system from a new estate into a sewer for an older estate, causing the older sewage system to overflow with rain water. After four years of denials from the developer, the residents have proved, with the help of Severn Trent, where the problem is coming from. The developer has, in fairness, finally fessed up to causing the problem, and the new person in charge locally seems serious about fixing the problem, so I will not name them for now.

In the second case, Meadow Hill in Wigston, the problem has been going on for about six years. The sewage system in the new estate is simply inadequate. The homes were originally built by Westleigh Homes and were taken over by Countryside Partnerships after completion, which itself has been taken over by Vistry Group. Vistry continues to deny the problem and will not take responsibility, even though I have seen for myself bits of toilet paper in the road that have come spurting up from overflowing sewers. Vistry does not fix the problem. It occasionally sends people to clean up, but mainly it is left to residents to clean up the faeces. I would like to invite Greg Fitzgerald, the chief executive officer of Vistry, to come to see the filth for himself, and I will perhaps ask him how much he would like to have it in his street and coming up into his home. Stephen Teagle, who runs Countryside Partnerships, would also be very welcome to join us to see that disgusting case.

Those are extreme cases, but I am struck by how often British developers sell homes with serious problems, either with the property or with the new estate. For example, a constituent in Wigston has faced a bill of about £10,000 to fix problems caused by his developer, which left his garden at a very steep angle. After two years of fighting, the developer, David Wilson Homes, has agreed to pay about 20% of the cost—a tiny fraction.

A constituent who moved into a new development in Kibworth faced numerous rat infestations due to the pipes in her new home not being fitted correctly. She also experienced mould in the bathroom because the bath was also not fitted correctly.

A constituent who moved into Wellington Place in Market Harborough had more than 200 snags on their property. The toilets did not drain properly, and the downstairs toilet did not work at all for many months, which meant that their disabled daughter had to go upstairs to use the loo. The entire garden needed to be excavated to be fixed and, alarmingly, the fire alarms did not work properly. My constituent found it difficult to get hold of the developer, Davidsons, to get any of those issues addressed, because it had sacked the people responsible for aftercare on the estate.

There are reasons such things happen. On the surface level, some developers are simply more serious about ensuring quality than others. It is not impossible to get it right in the current system, and many do. The Government’s creation of the new homes ombudsman service is a big and very welcome move towards tackling the problems directly. However, some of the problems also reflect wider problems with this country’s model of development: the so-called fast-turn model. In Britain, so much of the profitability of the industry turns on its ability to play our dysfunctional planning system rather than its ability to build in quality.

I was going to make this point today anyway, but as it happens the Competition and Markets Authority’s monumental investigation of the housing market, which was published earlier this week, gives us a huge amount of further evidence that the current model is dysfunctional. Naturally, the sharing of information and cartel-like behaviour between firms was the headline of the report, but many of the other findings are just as explosive. The CMA notes that

“housebuilders don’t have strong incentives to compete on quality and consumers have unclear routes of redress.”

It also notes:

“We see evidence of a statistically significant increase over time in the proportion of homeowners reporting higher numbers of snags, with 35% of respondents…in 2021-22 reporting 16 or more different problems.”

The report brings out what some of those “snags” look like in the real world. One homeowner notes:

“After moving in, my attic hatch fell completely out of the ceiling of its own, because the joiner had only used three screws to fix it instead of sixteen”.

Another says:

“The stairs collapsed while walking up [them] with my son.”

The CMA notes the growing volume of complaints about hidden charges. Among the CMA’s recommendations is

“requiring councils to adopt amenities on all new housing estates.”

That is a very good idea, which takes us back to the issue of leasehold, and I hope that the Government adopt it.

One of the great strengths of the CMA report is the way that it draws the links between the broken planning system and the industry that results from it. Following the conclusions of the Letwin review, the report concludes:

“The evidence shows that private developers produce houses at a rate at which they can be sold without needing to reduce their prices”.

In a paper that I wrote for the think-tank Onward six years ago, I tried to set out some of these dysfunctions. The complexity of the planning system increases market concentration directly and also indirectly, by amplifying the land price cycle, which leads to fewer and fewer developers in each economic cycle, as the small players go bust and are forced out of the market. I am encouraged that the Government are taking great strides towards a better model of development in this country by fixing those deeper, underlying problems.

The vision for more purposive urban regeneration set out in the long-term plan for housing is a good one. The recently passed Levelling-up and Regeneration Act 2023 creates stronger compulsory purchase order powers and requires the dark market in land options to be replaced by a register of land options. I look forward to us cracking on with the secondary legislation needed to bring that about. I also look forward to the Government taking further steps towards creating a more purposive, less passive planning system, in which deliberate, plan-led development becomes a greater share of development and small, speculative development, without the necessary infrastructure, becomes a smaller part of development. The Government are sold on that vision and are making big strides towards it. The current ministerial team—the Secretary of State and our brilliant Housing Minister, who is here today—have that vision and experience these issues in their own constituencies.

I am confident that we are moving in the right direction. I hope that, when the Leasehold and Freehold Reform Bill arrives in the House of Lords, the Government will proactively take steps to improve it to address these issues. If I read the Minister’s body language right, he clearly understands those issues and wants to act on them. I hope that we can agree to act as quickly as possible, because the issues that I have described in my constituency are horrendous. People have worked hard, saved up a lot, done all the right things, and bought a new home, but they are getting mugged by an industry that, although also having some good players, has some real cowboys. As I said yesterday, the people in my constituency want a new sheriff—in the form of our current Housing Minister—to ride into town on his white horse, blow some of those bad guys away, put right what is being done wrongly and address the glaring injustices that my constituents are experiencing.