Rough Sleeping
Debate between Marsha De Cordova and Neil Coyle(5 years, 9 months ago)
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Neil Coyle
It certainly is. The universal credit training centre is at the London Bridge jobcentre in my constituency. The jobcentre staff do what they can with limited resources and time, but people come to see me because they have been failed by that jobcentre. A few weeks ago, a man in his fifties who could not even spell his own address came to see me. He had not been told about advance payments; he was told he would have nothing for six weeks.
Marsha De Cordova (Battersea) (Lab)
My hon. Friend is making a fantastic opening speech. He talks about some of the inherent problems with universal credit. Does he agree that the fact that it is digital by default ultimately prevents a number of people making applications, because they do not have access to online resources to make the initial application?
Neil Coyle
We are keeping up the trend, because I completely agree. People who have very little and who use certain mobile networks cannot call freephone numbers from their mobile phone, let alone use their phone to go online and fill in a form that they have to add extra information to multiple times, just to get it right.
Returning to Harry, who came to see me about his universal credit, he had no heating, electricity or food. He was told just to turn up at the council office. The council has not had a walk-in appointments system for years, yet the universal credit training centre in my constituency sent someone there, who they knew would not get help elsewhere.
There are massive failings. In my surgery sessions I have seen many people, and the number rises every year. Already this year, two homeless people—not just at risk of homelessness—have come to see me at my surgery. One lady, who is cleaner, was carrying all her belongings with her. She was still working and was sleeping on night buses. We are fortunate to have those—it is not the same in other parts of the country, where there is no opportunity to have somewhere warm and as safe as possible to sleep.