Asked by: Martin Whitfield (Labour - East Lothian)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many journals each journal manager working on universal credit in his Department is responsible for.
Answered by Damian Hinds - Minister of State (Education)
The caseload of a case manager will vary as it is dependent on a number of factors, including the complexity of the caseload and experience of the case manager.
The full service continues to develop iteratively, with claimants able to increasingly self-serve and interact digitally with their work coach and case manager.
Asked by: Martin Whitfield (Labour - East Lothian)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many hours of job-specific training (a) journal managers and (b) work coaches working on universal credit receive prior to commencing work as a qualified journal manager or work coach.
Answered by Damian Hinds - Minister of State (Education)
Department for Work and Pensions staff moving into a case manager role delivering Universal Credit Full Service receive a minimum of 90 hours of job-specific training. New staff joining the Department in this role undertake a minimum of 143 hours of learning. Work coaches also receive a minimum of 90 hours of training before they start working on Universal Credit, and new staff taking up this role go through at least 178 hours of job-specific learning. In all cases, the Department ensures staff are given sufficient on-the-job training to consolidate what they have learnt.