Access to Work Scheme

Martin Wrigley Excerpts

Wednesday 15th April 2026 Westminster Hall

[Dame Diana Johnson]

I am grateful to my hon. Friend for raising that case. The Minister for Social Security and Disability, my right hon. Friend the Member for East Ham (Sir Stephen Timms), has responsibility for Access to Work. He sadly cannot be with us this afternoon, but I have heard that particular case, and if my hon. Friend supplies me with the details, I will certainly raise it with the Minister.

[Martin Wrigley (Newton Abbot) (LD)]

In the light of the previous intervention, I draw the Minister’s attention to the fact that the case just mentioned is not unique. Many such cases are happening in my constituency. People are not getting into work, and firms have gone out of business because work coaches are not being paid. Will the Minister stress upon on the Minister for Social Security and Disability the need to get this sorted?

[Dame Diana Johnson]

I fully appreciate that the case is not unique, and that far too many people are not getting the service we want them to have through Access to Work. I will say a little about what we are already doing and what we plan to do next.

Access to Work is key to delivering this Government’s objectives. It removes the barriers to work for disabled people and people with health impairments, and provides essential support that people need beyond the reasonable adjustments that employers are already required to make under the Equality Act 2010. As well as being important for individuals, Access to Work is important for businesses because it helps employers to recruit disabled people confidently and, very importantly, to retain them.

The National Audit Office report has been referred to a number of times. It announced its investigation into Access to Work on 1 September, and published its report, which I warmly welcomed, on 6 February. The report highlights that Access to Work is supporting more people than ever—particularly those with mental health conditions and learning disabilities—but it also documents the pressures of administrative backlogs, delays and rising costs, and the impact on people and their employers.

The report also recognises the Department’s efforts to improve decision making and productivity within existing operational, budgetary and policy constraints, including our intention to make improvements following the consultation on last year’s Pathways to Work Green Paper. The NAO’s findings and recommendations are important, and we are reviewing them very carefully. They are a key contribution to ensuring that the scheme meets the needs of those who depend on it, while also delivering value for money.

The NAO is right to point out that “data systems hamper productivity” and do not provide officials with “an integrated view” of all customer information. There have been some improvements, for example, to allow customers to view their claims history—a response to customer feedback. Improvements are also being made to the case management system, but there is much more to do. A new standard operating procedure has been introduced to improve consistency and quality in application processing. That needs to be fully bedded in before the new work study called for by the National Audit Office is carried out, so that it can reflect the environment in which caseworkers will be operating in the future.

I want to talk about the growing demand for the scheme. As we all agree, Access to Work does a really important job, but it has come under serious strain from a major surge in demand since the pre-pandemic period. In 2024-25, although they were down somewhat that year, approval volumes were 59% higher than they had been in 2019-20. Spending on Access to Work in 2024-25 of £321 million was, in real terms, twice what it was in 2018-19 before the pandemic. The number of people receiving a grant—74,190—was almost double, and the number of applications in 2024-25—157,000—was more than double the number in 2018-19. Many more people are seeking support, particularly for mental health impairments, and that is now the largest group approved for payment, at 31%.

Funding for support workers represents the largest share of expenditure, at 71%. The job aide support worker category replaced British Sign Language interpreters in 2024-25 as the category with the highest expenditure, at £63.9 million. Spending on BSL interpreter support workers was £62.8 million. Some of the increased demand has arisen from better public awareness of Access to Work. I know that hon. Members were concerned about people knowing about the scheme.