Oral Answers to Questions Debate

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Department: HM Treasury

Oral Answers to Questions

Mary Glindon Excerpts
Tuesday 5th November 2013

(10 years, 6 months ago)

Commons Chamber
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George Osborne Portrait Mr Osborne
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This is a case of teamwork, because my hon. Friend has led a brilliant campaign involving many Members of Parliament in support of the local pub industry in their constituencies and the brewing industry, which is so important in Burton. The work that he has done has been fantastic. It was thanks to his campaign, which drew the evidence to my attention, that we were able to take the action that he has welcomed.

Mary Glindon Portrait Mrs Mary Glindon (North Tyneside) (Lab)
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T10. Will the Chancellor make a statement on why the decision has been taken to extend HMRC’s pilot of the new customer service model in the north-east by two months until the end of December?

David Gauke Portrait The Exchequer Secretary to the Treasury (Mr David Gauke)
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We want to look at the evidence further, so that seems to be a sensible approach; we want to see whether the model is working. The final decision has not been taken on whether to extend it. This is about improving the service for the people who need it most. We believe that that is an important objective.