Water (Special Measures) Act 2025: Enforcement

Mike Martin Excerpts

Tuesday 20th January 2026 Westminster Hall

[Mike Martin (Tunbridge Wells) (LD)]

It is a pleasure to serve under your chairship, Dr Allin-Khan.

I would like to start by thanking the Minister for all her support. I do not think we realised that we would spend so much time on the same Zoom calls with a vast collection of characters from across Kent and the water sector. I also thank the Secretary of State, who came to Tunbridge Wells last Wednesday to announce an unprecedented review into South East Water’s licence.

It has been interesting to hear Members talk of their local water companies and how surreal it is that they are able to continue with such appalling performance while patting themselves on the back and rewarding themselves with eye-watering sums of money. I have news for everyone here—hold my beer—because South East Water is the worst in the entire country.

At the end of November, the water went out in Tunbridge Wells, and South East Water got off to a good start by setting up a bottled-water station in another town. When we pointed out that Tonbridge and Tunbridge Wells are different towns, bottled water stations were then set up in the right town, although we had to point out where they should be. That outage lasted about two weeks, with a week of no water and then a week of a boil notice.

South East Water handled the communications so poorly that, naturally, my constituents were quite fearful of the quality of water and whether they would be able to drink it. That space was then filled by bad actors and we had to ask the Cabinet Office to intervene to help us with the disinformation. South East Water’s crisis management and communications during that outage were absolutely appalling. The Minister will agree with me that through all of the Zoom meetings we had daily, the qualities on display among the representatives from South East Water were extremely poor. Yet when they were called to the Select Committee in January, they gave themselves an eight out of 10. [Laughter.] I did mention to Members that these are literally the worst people. They are gangster capitalists, as I will go on to explain.

While the CEO was at the EFRA Committee giving himself an eight of 10, the water was going off again in Tunbridge Wells. At the exact moment he was saying there was a plan and everything was going to be okay, I got a text from my mother-in-law, who lives at one of the highest points in Tunbridge Wells. We are all water experts in Tunbridge Wells now, and the water goes off first on the high ground, because South East Water cannot pump it uphill. I immediately rang South East Water and was asked where I had got that information, so I was informing the water company that there was a major outage in Tunbridge Wells.

I then picked up the phone to the borough council, which picked up the phone to Kent county council, which runs the resilience forum. That was the chain of the passage of information to get the local resilience forum stood up, rather than South East Water understanding, knowing what was going on, getting a grip of the situation and communicating effectively to local partners.

[Mims Davies]

The hon. Gentleman is making a speech that I feel I could make. I feel deep sorrow for him and for his constituents. Given the amount of outages, it is very surprising that the crisis communication does not get any better. Water companies should be experts in it, but are clearly not. My concern is that even when we give them information that we believe is true, when they offer information back it very often is not true. I have asked, “Has the water station that you’ve said has been set up in my patch actually opened?”, and got the answer, “Yes.” I then told people in good faith but it turned out it had not. That is a fundamental problem, is it not?

[Mike Martin]

I offer two examples—surreal is the only word for them. I was standing at a water station in Tunbridge Wells, speaking to South East Water, and I was told, “The water station is open.” I looked around, and it definitely was not open. The problem is that South East Water has a contractor that sets up the water stations that either is incompetent, is mendacious or lies—or all three—so the company does not have a grip of what is going on.

I have another utterly surreal example. I think the hon. Member for East Grinstead and Uckfield (Mims Davies) was in the meeting with the Minister when the Minister said, “There seems to be a problem in Cranbrook, according to my briefing. Dave Hinton, could you speak to that?” For Members who do not know, Cranbrook is in the borough of Tunbridge Wells but not in the constituency. Alongside me was the chief executive from the borough council, who said, “What’s the problem in Cranbrook?” He immediately thought he had a problem to deal with. Dave Hinton, the CEO of South East Water, said, “Oh no, there’s no problem in Cranbrook. I think it’s absolutely fine. Where did you get that information?” The Minister asked her official where the information was from, and in a moment worthy of the best episode of “Yes Minister” the official said dryly, “Minister, we got that information from South East Water.”

These people are utter gangsters. They gave evidence to the Select Committee, which is chaired by my right hon. Friend the Member for Orkney and Shetland (Mr Carmichael), and immediately afterwards the chief water inspector for England and Wales—God, he warms your heart if you are in the middle of a water crisis, I can tell you—came and rubbished their evidence. South Easter Water said the crisis was unforeseeable; the chief water inspector said, “No, not only was it foreseeable but we told you what you needed to do in the weeks and months preceding the outage. Had you done that, the crisis wouldn’t have happened.” To my mind, that is negligence. In the first crisis in December, people had to receive lifesaving treatment because a dialysis centre got knocked out. South East Water is a hair’s breadth away from a corporate manslaughter charge. These people are gangsters.

[Sarah Gibson (Chippenham) (LD)]

The disasters involving South East Water in my hon. Friend’s constituency are frightening. In my constituency, Thames Water managed to put water in the wrong town, and the residents of the small town that was affected could not go and find it because they had no transport. Thames Water did not tell anyone that the water was there. In fact, had it not been for the local supermarket telling people that there was water in the car park, no one would have known. What I find really scary about my hon. Friend’s comments—I am sure he will agree—is that gangsters seem to be acting in my area as well, because Thames Water seems no different from the company he highlights. We need to look at this more seriously.

[Mike Martin]

My gangsters are worse than my hon. Friend’s. She makes a powerful point.

[Mr Carmichael]

All this talk of gangsters makes me think my hon. Friend must be styling himself as the Eliot Ness of the water industry. His point about the Drinking Water Inspectorate is particularly important today, as we hear about the changes proposed in the White Paper. The DWI does exceptionally high quality work. Does he agree that we must not lose that output when we fold it into the new super regulator?

[Mike Martin]

I am well over my time, and I need to get to the point of my speech, but I get incredibly passionate when defending my constituents’ interests and their right to clean water. The White Paper is out today. My challenge to the Minister, whom I count as an ally in this fight, is this. What measures contained in the White Paper would have prevented the outages in Tunbridge Wells? She will, of course, give me an answer from the Dispatch Box, but I ask her to reflect honestly on that.

I also ask her to think about debt, which the Government do not speak to in the White Paper. About £70 billion of debt is held across the water industry, much of it by shareholders in water companies that pay out 10% interest. Financial engineering got us into this mess, and we need a bit of financial engineering to get us out of it and to lower interest rates on that debt. I ask the Minister to speak to that.