Sarah Gibson

The government is committed to strengthening protections to ensure that people can continue to enjoy gambling, without the risks that can ensue from harmful gambling.

The previous government published its gambling white paper in April 2023. The white paper set out the future of regulation and legislation in the gambling sector. This included a broad package of evidence-led proposals which aim to prevent harm as early as possible, and we have delivered on the introduction of the statutory levy and online slots stake limits. We will continue to monitor the best available evidence in taking decisions on future gambling reform, and the Minister for Gambling will outline further steps in due course, including on the ombudsman.

The government is committed to spreading opportunities and economic growth with the support of a strong skills system.

This government had a dire fiscal inheritance which has made tough choices necessary to fix the foundations of our economy and prioritise in order to generate opportunities for young people that enable them to make a start in good, fulfilling careers. The department will therefore be asking more employers to step forward and fund Level 7 apprenticeships, outside of the levy-funded growth and skills offer.

The department will take advice from Skills England, who have been engaging with employers on this, and expects to make a final decision on affected apprenticeships in the new year.

Learners who have started these apprenticeships will be funded through to completion.

The government is committed to spreading opportunities and economic growth with the support of a strong skills system.

This government had a dire fiscal inheritance which has made tough choices necessary to fix the foundations of our economy and prioritise in order to generate opportunities for young people that enable them to make a start in good, fulfilling careers. The department will therefore be asking more employers to step forward and fund Level 7 apprenticeships, outside of the levy-funded growth and skills offer.

The department will take advice from Skills England, who have been engaging with employers on this, and expects to make a final decision on affected apprenticeships in the new year.

Learners who have started these apprenticeships will be funded through to completion.

The government is committed to spreading opportunities and economic growth with the support of a strong skills system.

This government had a dire fiscal inheritance which has made tough choices necessary to fix the foundations of our economy and prioritise in order to generate opportunities for young people that enable them to make a start in good, fulfilling careers. The department will therefore be asking more employers to step forward and fund Level 7 apprenticeships, outside of the levy-funded growth and skills offer.

The department will take advice from Skills England, who have been engaging with employers on this, and expects to make a final decision on affected apprenticeships in the new year.

Learners who have started these apprenticeships will be funded through to completion.

The Government is committed to meeting current legal targets for air quality, including the targets recently set under the Environment Act 2021, and will review the policy measures needed to achieve them. We will deliver a comprehensive Clean Air Strategy, including a series of interventions to reduce emissions so that everyone’s exposure to air pollution is reduced.

The World Health Organisation (WHO) air quality guidelines are intended to inform the setting of air quality standards and are not ready-made targets for direct adoption as they do not consider achievability or individual countries’ circumstances. However, we will consider WHO guidelines as part of an evidence led process when considering future targets.

Defra officials have worked closely with international partners to learn lessons and consider best practice when developing the scheme design of the Deposit Return Scheme (DRS) in the UK. This includes teach-ins with the German scheme administrator, as well as a visit earlier this year to observe the recycling system in Germany.

This Government remains committed to delivering the DRS for drinks containers in October 2027, as agreed with the devolved Governments of the UK, and in accordance with the Joint Policy Statement published in April 2024.

Defra intends to lay the DRS regulations for England and Northern Ireland before Parliament later this year, assuming Parliamentary time allows. The regulations would come into force in early 2025 before the Deposit Management Organisation, who will run the scheme, would be appointed in April 2025.

Over 300 properties flooded across 50 communities in Wiltshire alone during the winter of 2023/24, which was the wettest since records began 1871. These same areas of Wiltshire also experienced heavy rainfall in September 2024. The rural catchments that have seen numerous floods during this period are sensitive to both rainfall intensities and durations. It is understood that it has been a combination of both high intensity and prolonged durations during these storm events combined with saturated catchments resulting in localised flooding.

Wiltshire Council are in the process of undertaking Flood & Water Management Act 2010 Section 19 flood reports investigating the flooding issues experienced across the county last winter. We will input information and evidence into these reports.

We are working with flood risk management authorities, through a Wiltshire Rural Runoff project, to improve understanding of the causes of flooding, and it will look for potential for interventions to reduce the impacts of these types of flood events. The Calne catchments is in one of the five focus areas, and the evidence and understanding is being gathered this winter with support of the Wildlife Trusts and local landowners and farmers.

As these types of rainfall events are expected to become more frequent with climate change, The Environment Agency are exploring how they can make our flood warning service more effective for these types of rural catchment, that respond quickly to heavy intensity rain.

This Government has been clear that vital infrastructure investment is ringfenced and can only be spent on upgrades benefiting customers and the environment. When money for investment is not spent, companies must refund customers, with money never allowed to be diverted for bonuses, dividends or salary increases.

New infrastructure will need to be paid for, and while water companies can attract private investment, this will also need to come from customer bills. It is Ofwat's responsibility to independently scrutinise water company plans to ensure that the prices water companies charge their customers are fair and proportionate.

We have inherited a water system spilling record levels of sewage into our rivers, lakes and seas. Water companies must take action to turn this around and Ofwat must ensure customers do not pay twice for upgrades.

Aside from Restoring Your Railway (RYR) projects currently at the delivery stage or in construction, all remaining RYR-originated projects, including the Corsham station proposal, will be reviewed as part of preparations for the upcoming Spending Review. Ministers have been clear that not all proposed transport projects will be able to proceed to delivery due to the challenging financial situation facing the Department.

The Child Poverty Taskforce is working to publish a Child Poverty Strategy which will deliver lasting change. The Strategy will look at levers across four key themes of increasing incomes, including considering social security reforms, reducing essential costs, increasing financial resilience; and better local support especially in the early years.

Benefit rates are reviewed each year, increasing by 6.7% in April 2024 and by a further 1.7% from April 2025, in line with inflation. We have recently announced a Fair Repayment Rate on Universal Credit deductions will be introduced from April 2025, helping approximately 1.2 million households benefit by an average of £420 a year.

Part (a)

The table below shows the total number of unanswered calls (Calls Abandoned from Agent Queue) for Disability Services, for each of the last 12 calendar months.

Part (b) The department does not hold data that enables us to answer this question.

Part (c) The department does not hold data that enables us to answer this question.

There are many reasons why calls to a service line can attract a high call abandonment rate which can include but is not limited to increased hold times. The abandonment of calls is an area that we are unable to fully analyse as there is no data to tell us exactly why a specific customer terminates a call. We are continuously monitoring the service and reviewing our approach to ensure we are able to deliver for our customers.

DISCLAIMER

Please note this information is derived from the Department’s management information, designed solely for the purpose of helping the Department to manage its business. As such, it has not been subjected to the rigorous quality assurance checks applied to our published official statistics. As DWP holds the information internally, we have released it. However, it is possible information held by DWP may change due to operational reasons and we recommend that caution be applied when using it.

Response:

Part (a)

The table below shows the total number of unanswered calls (Calls Abandoned from Agent Queue) for The Pension Service, for each of the last 12 calendar months.

Part (b) The department does not hold data that enables us to answer this question.

Part (c) The department does not hold data that enables us to answer this question.

There are many reasons why calls to a service line can attract a high call abandonment rate which can include but is not limited to increased hold times. The abandonment of calls is an area that we are unable to fully analyse as there is no data to tell us exactly why a specific customer terminates a call. We are continuously monitoring the service and reviewing our approach to ensure we are able to deliver for our customers.

DISCLAIMER

Please note this information is derived from the Department’s management information, designed solely for the purpose of helping the Department to manage its business. As such, it has not been subjected to the rigorous quality assurance checks applied to our published official statistics. As DWP holds the information internally, we have released it. However, it is possible information held by DWP may change due to operational reasons and we recommend that caution be applied when using it.

Currently there are approximately 1,700 cases with The Pensions Ombudsman (TPO) awaiting adjudication. Recently we agreed the TPO budget for 2025/26 which includes ongoing funding for additional staff to reduce backlogs.

We are committed to ensuring people can access financial support through Personal Independence Payment (PIP) in a timely manner. Reducing customer journey times for PIP claimants is a priority for the Department and we are working constantly to make improvements to our service, including through using a blend of phone, video and face-to-face assessments where an assessment is required and by increasing case manager and assessment provider health professional resource.

Where an existing award of PIP is subject to an award review, we aim to make a decision on that as quickly as possible, taking into account the need to review all available evidence, including that from the claimant. Where we can do so, we are also making decisions without referral to the Assessment Providers to speed up the process.

The Department understands the potential effect of waiting for a tribunal hearing, which is why our aim is to make the right decision as early as possible in the claim journey so that people can get the support they are entitled to, without the need for an appeal.

Appeals are lodged with, and administered by, HM Courts and Tribunals Service (HMCTS). A variety of factors can affect the number of cases cleared by the Tribunal including the complexity of the issue in dispute; the availability of panel members assigned to a particular venue; and if an appeal is adjourned (which may be directed by the judge for a variety of reasons, such as to seek further medical evidence). Any increase to the live load is monitored, and investigated, locally.

The Government has no plans to end car-parking fees for National Health Service patients, staff, or visitors, or to provide additional funding to help offset lost revenue.

All NHS trusts that charge for hospital car parking provide free parking for those in greatest need, which includes NHS staff working overnight, frequent outpatient attenders, disabled people, and parents of children staying overnight in hospital.

The Government has committed to supporting the National Health Service to improve performance and achieve the standards set out in the NHS Constitution, including for ambulance response times.

As a first step, my Rt Hon. Friend, the Secretary of State for Health and Social Care appointed Professor Lord Darzi to lead an independent investigation of the NHS’ performance. The investigation’s findings were published on 12 September and will feed into the Government’s work on a 10-Year Health Plan to radically reform the NHS and build a health service that is fit for the future.

Ahead of this winter, NHS England has set out the priorities for the NHS to maintain and improve patient safety and experience, including actions to support patient flow and ensure ambulances are released in a timely way. NHS England’s winter letter is available at the following link:

https://www.england.nhs.uk/long-read/winter-and-h2-priorities/

The Government plans to tackle the challenges patients face when trying to access National Health Service dental care with a rescue plan to provide 700,000 more urgent dental appointments and recruit new dentists to the areas that need them most. To rebuild dentistry in the long term and increase access to NHS dental care, we will reform the dental contract, with a shift to focus on prevention and the retention of NHS dentists.

On 1 April 2023 responsibility for commissioning NHS dentistry was delegated to integrated care boards (ICBs) across England. The seven ICBs in the Southwest are supported by the NHS Southwest Collaborative Commissioning Hub to commission NHS dentistry in their area.

NHS England has provided guidance for ICBs that requires dental allocations to be ringfenced in 2024/25, with any unused resources re-directed to improve NHS dental access in the first instance, and not spent on other services. ICBs will decide how to use any forecast underspend in line with this guidance.

The government is committed to leading the world in sustainable finance by making the UK a global hub for green and transition finance activity, and delivering a world-leading sustainable finance regulatory framework.

The government will provide further information about its plans to support growth and integrity in the UK sustainable finance landscape, including sustainability disclosures, in due course.

An extensive communications campaign is being delivered in support of the transition from physical immigration documents to eVisas, to raise awareness of eVisas, build understanding of how it applies to visa holders and checkers, and encourage them to take action. This includes activity and messaging specifically targeting biometric residence permit (BRP) holding customers to register for a UKVI account by the end of 2024, when most BRPs expire, if they were not automatically provided with a UKVI account and eVisa when their most recent immigration application was approved.

Our communications also explain that customers with older forms of evidence of immigration status, such as ink stamps in passports, will still be able to prove their rights as they do today, using their legacy documents where these are permitted. However, we encourage those individuals to transition to an eVisa, which offers a range of benefits to customers and status checkers.

The dedicated eVisa communications activity has run from Spring 2024 onwards and has included regular updates to GOV.UK, including the establishment of a dedicated eVisa webpage at www.gov.uk/eVisa, and online resources such as eVisa support videos, direct messaging to customers via email and text message, and a wide-ranging programme of engagement with relevant stakeholders and international carriers. A national eVisa advertising campaign to raise awareness of these changes commenced on 10 October 2024.

All communications activity has directed visa holders to www.gov.uk/eVisa, and, where appropriate, has highlighted the range of available support.

As of 1 April 2022, all Serving personnel are members of the Armed Forces Pension Scheme 2015 (AFPS 15). AFPS 15 is the only open pension scheme for both Regular and Reserve personnel, having replaced all existing prior legacy schemes.

The Government is committed to setting a path to spending 2.5% of GDP on defence in Spring. The Ministry of Defence remains closely engaged with His Majesty's Treasury on this matter.

The Government recognises the vital role Defence plays not only in our national security but also in delivering economic growth to all nations and regions of the United Kingdom.

Peace and security are the essential preconditions of long-term economic growth. Added to this, Ministry of Defence (MOD) expenditure with industry supports over 200,000 jobs across the United Kingdom, many of which are outside London and the South East. Overall, 68% of MOD UK industry spending goes to areas outside London and the South East. The £2.6 billion spent on R&D in 2023-24 will also contribute to innovation that both keeps the country safe and leads to spillovers into the wider economy.

The Ministry of Defence will bring forward a Defence Industrial Strategy that ensures Defence contributes fully to the Government’s number one mission to drive economic growth.

The UK currently spends 2.3% of GDP on defence, and the Government is committed to setting a pathway to 2.5% this Spring.

Russia's own public assessment forecast their military expenditure at over 7% of GDP in 2024, with some sources estimating that as much as 9% of Russian GDP is being spent on defence. However, the public figures almost certainly do not tell the full story about Russian expenditure or the true burden on the Russian economy.

These figures are not directly comparable as the UK follows NATO's definition of defence spending, Russia does not.

Almshouses are exempt from the Right to Buy scheme and the government has no plans to alter that fact.

The Parking (Code of Practice) Act 2019 places a duty on the government to prepare a code of practice containing guidance about the operation and management of private parking facilities. This government is determined to drive up standards in the private parking sector and currently reviewing all options on how to achieve this. The government will set out its plans for a new Code in due course.

I refer the hon Member to my answer to Question UIN 18286 on 10 December 2024.

My thoughts remain with householders and business owners impacted by flooding after Storm Bert, flooding is a devastating experience for those affected.

Activation of the Flood Recovery Framework is at Ministerial discretion and there is no fixed threshold for activation. When making that decision each event is considered on its own merits looking at factors including how widespread the event is, the significance and scale of impacts, comparison to previous events / activations and the severity of the on-going situation. These factors combined help to determine if an event can be considered exceptional.

Overall, the scale of impacts was similar to that seen in many local areas this autumn and were not sufficiently significant for Government to intervene and for the Framework to be activated.

The government has set up a floods resilience taskforce to provide a forum in which partners from across government, frontline agencies, emergency responders and interest groups will work together to strengthen flood resilience across the country.

Ministers and officials from the department are in regular contact with counterparts in the Department for the Environment, Food and Rural Affairs. As has been the case under successive administrations, we do not normally disclose details of internal discussions.

My thoughts remain with householders and business owners impacted by flooding after Storm Bert, flooding is a devastating experience for those affected.

Activation of the Flood Recovery Framework is at Ministerial discretion and there is no fixed threshold for activation. When making that decision each event is considered on its own merits looking at factors including how widespread the event is, the significance and scale of impacts, comparison to previous events / activations and the severity of the on-going situation. These factors combined help to determine if an event can be considered exceptional.

Overall, the scale of impacts was similar to that seen in many local areas this autumn and were not sufficiently significant for Government to intervene and for the Framework to be activated.

The government has set up a floods resilience taskforce to provide a forum in which partners from across government, frontline agencies, emergency responders and interest groups will work together to strengthen flood resilience across the country.

Ministers and officials from the department are in regular contact with counterparts in the Department for the Environment, Food and Rural Affairs. As has been the case under successive administrations, we do not normally disclose details of internal discussions.

Rape is an abhorrent crime, and its victims are some of the most vulnerable in the criminal justice system. Despite the judiciary prioritising cases involving vulnerable complainants and witnesses, rape victims can wait disproportionately longer the victims of other cases for their trial.

Addressing this issue is central to this Government’s commitment to halve violence against women and girls within a decade. We have committed to fast-tracking rape cases through the courts and will work with the judiciary to find the best way to deliver this nationally.

In addition, we are introducing specialist rape and sexual offence teams in every police force and will be rolling out free, independent legal advocates for victims of adult rape. The legal advocates will provide legal advice to victims on disclosure requests and potential appeals, reducing the number of those dropping out of the system.