Railway Ticket Offices Debate

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Department: Department for Transport
Wednesday 13th September 2023

(8 months ago)

Westminster Hall
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Navendu Mishra Portrait Navendu Mishra (Stockport) (Lab)
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It is a pleasure to serve under your chairship, Mr Davies. I congratulate the hon. Member for West Dorset (Chris Loder) on securing the debate. I agree with a number of his points but disagree entirely with his characterisation of trade unions. It will come as no surprise that I declare my entry in the Register of Members’ Financial Interests regarding my membership of several trade unions.

Time is limited so I will make only two or three key points. According to the Financial Conduct Authority, there are 1.1 million adults in the UK with no bank account, of whom one in five is aged between 18 and 24. One of the regions with the highest number of unbanked people is Greater Manchester, where my constituency lies. With the proposal to close ticket offices and given the unreliability of station ticket vending machines, how are people who are predominantly cash based meant to purchase tickets? What provision is the Minister proposing? Would not simply keeping the ticket offices be the best solution to any potential problems of creating a more inaccessible rail network? What about part-cash, part-card payments? What about refunds for tickets purchased with cash? There are 467 stations managed by Northern Rail, of which 449 have cashless ticket machines. It seems that people who want to pay with cash or part-cash are excluded from this new, in theory modern railway network. I hope the Minister will address that point.

The ticket offices are the only form of regulated station staffing. If they are closed, there will be no more statutory regulation for staffing at stations. The RMT union tells me that that will undoubtedly mean that train companies proceed with a massive reduction in staffing across the network. Does the Minister accept that such a move will mean job losses for thousands of railway workers? I have three train stations in my constituency: Brinnington, Heaton Chapel and Stockport. Two of those do not have disabled access. The idea that the Government are working towards a more modern network is complete nonsense, because there is no access available.

Afzal Khan Portrait Afzal Khan (Manchester, Gorton) (Lab)
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Will my hon. Friend give way?

Navendu Mishra Portrait Navendu Mishra
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Unfortunately, my time has run out; I hope my hon. Friend will forgive me.