Disabled Access (Aviation Industry)

Nic Dakin Excerpts

Wednesday 7th November 2012 Westminster Hall

[Nic Dakin (Scunthorpe) (Lab)]

It is a pleasure to serve under your chairmanship, Mrs Brooke, and I am delighted to speak in this debate, which was begun extremely well by the hon. Member for Weaver Vale (Graham Evans). I congratulate him on securing the debate, which has been wide-ranging but very consensual.

As my right hon. Friend the Member for Sheffield, Brightside and Hillsborough (Mr Blunkett) suggested, there is a lot of excellent practice. All of us in our travels will have observed excellent people working in the aviation and travel industries who provide excellent support for disabled travellers. However, that is not consistently expected and delivered. As my right hon. Friend said there have been improvements for disabled people in rail and, to a lesser extent, bus travel—but not enough. The need to improve the quality of the aviation experience is particularly pertinent to ensuring that disabled people attain the independence and freedom of travel that they deserve.

Air travel is still one of the most regulated and expensive forms of travel, and even able-bodied members of the public are dependent on the assistance and advice of airline staff throughout their journey—I certainly am when I travel, and I suspect that that goes for all of us. The situation for those with a disability when the approach is not right can often be intimidating and unpredictable. As the hon. Gentleman said, everyone should be able to expect freedom of movement to enable them to work, live and travel throughout the world. He reminded us of the fantastic performance of Paralympians, which shows us what everyone can achieve, and the importance of taking everyone as they are, and according them dignity when supporting them in travelling.

The hon. Member for Blackpool North and Cleveleys (Paul Maynard), who chairs the all-party group on young disabled people, was, as always, passionate, moving and informative in what he said. The Trailblazers have done an excellent job in providing a report that challenges the aviation industry and all of us. As my hon. Friend the Member for Wigan (Lisa Nandy) said, we cannot measure progress by the number of complaints, although dealing with complaints provides a process that help us to review the performance of services. Far more important and far more enterprising, however, is the sort of activity that Trailblazers has engaged in, in which young people with disabilities themselves lead the questioning and the charge for improvements in service. That is to be applauded.

In my own experience in the education sphere, where there have been great strides in dealing with disability, I found that by asking questions about how well we opened doors to ensure the best possible deal for disabled learners, what we actually did was to ensure the best possible deal for everyone. The issue is access and transforming services, so if we ask the questions about disabled travellers and get the right answers for them, we will benefit not only disabled travellers but all travellers. To put disabled travellers at the heart of the questioning, as Trailblazers has, is to get the right answers for them and for all travellers. That is a powerful tool for improving the quality of all services.

The hon. Member for Weaver Vale reminded us of the different stages of a journey, and many Members who contributed to the debate rehearsed those stages— the booking process, travel to the airport and getting to the point of departure—as well as the need to make improvements. The hon. Gentleman rightly also highlighted issues such as information being properly available, wheelchairs being damaged, in particular in transit, and of better training leading to improvements. Training was a consistent theme of many hon. Members’ contribution to the debate. Training at the different parts of the process and asking the questions about the disabled traveller will improve the quality of the service given to disabled travellers and, as I was saying, to all travellers. The hon. Member for Blackpool North and Cleveleys talked about the disconnects in the process, and that is a useful concept. We should not have disconnects when we move from one point to the next in the process. If people put disabled passengers at the heart of things, disconnects are less likely to be exposed.

The hon. Member for Weaver Vale talked about the importance of priority boarding becoming more commonplace, but that could be improved further. I am interested to hear what the Minister has to say about how that can be developed.

The hon. Member for Strangford (Jim Shannon) spoke with his usual passion. He drew attention to some of the difficulties that travellers have suffered and gave testimony of both good and poor practice. He also described how often quite small improvements can make a massive difference to the quality of the travelling experience. That returns us to what my right hon. Friend said about how, taken together, good training and looking carefully at systems can bring about improvements in service.

My hon. Friend the Member for Middlesbrough South and East Cleveland (Tom Blenkinsop), with a ten-minute rule Bill earlier in the year, drew attention to the experience of one of his constituents with both a colostomy and a urostomy who suffered great indignity at an airport. That is not acceptable. I am interested to know what progress the Minister has made to ensure that such issues during travel are better tackled, so that people are dealt with appropriately and with dignity. As the hon. Member for Strangford said in relation to treating the veterans of armed conflict properly as they go through airports, security can be maintained without imperilling dignity. The proper balance can be achieved.

The Equality Act 2010 applies to all facilities and services provided by airports, but does not extend to aircraft. Improvements could be made there. The obvious purpose of airports is to facilitate air travel, so it seems inconsistent to enforce the Equality Act for a person using services in an airport, but to remove that person’s rights from the moment they enter an aircraft. Regulation goes a long way to ensure that people with disabilities or reduced mobility are not discriminated against by airlines but, as we have heard in the debate, the issue is to do with how the provisions are implemented and carried out. How is the CAA encouraged to ensure proper compliance or to celebrate and reward best practice? What is the Department for Transport’s role in celebrating and encouraging best practice, as my hon. Friend the Member for Wigan asked?

All in all, the most proactive engagement is needed to ensure that disabled travellers have a better deal. Many questions have been asked by right hon. and hon. Members, and I am sure that the Minister will encourage us all with his response.