Consumer Rights Bill

Nic Dakin Excerpts

Monday 12th January 2015 Commons Chamber

[Philip Davies]

I am going to press on because others want to speak.

If we stop this legitimate market, all the protections that the secondary market has introduced into it will disappear. What will happen is that it will not be possible to go to a legitimate company such as viagogo to buy a ticket and have it guaranteed that nothing can go wrong; rather, everyone will be competing outside with the Arthur Daley types with the mackintosh jackets and trilby hats trying to buy a ticket. Then people are taking their lives into their hands, as some of those tickets might not be what they seem.

If we want to protect the interest of consumers, it is essential to allow the legitimate secondary ticketing market to flourish. An event that I want to go to might come along, but I am not sure whether I can go to it because of my work commitments. All the tickets are sold out. I then find out that I am free to go to the event. Here the secondary market is the only one that allows me the opportunity to go to it. It will ask for a certain price, and if I do not want to pay it, I will not have to pay it. Nobody is fleecing anyone, because I will not pay the price if I do not want to. At least I would have had the opportunity to choose in a way that would not arise if no secondary market was available. That is why the secondary market works in the best interests of consumers. It also means that if someone has a ticket but cannot go, they can get rid of it. Some events do not even accept refunds when a ticket is bought, so it is possible to be left with a ticket and not be able to get shot of it.

The secondary market is good and a price cap does not work. Anybody who believes in the free market could not possibly agree with the amendment to the Lords amendment. I hope that common sense will prevail. I have no doubt that the hon. Member for Washington and Sunderland West will keep trying to peddle her socialist ideal outcome, with the Government interfering in every single market going just because she thinks certain things are too expensive. When she starts arguing that house prices should be capped because there are too few of them and too many people want to buy them, I will at that point have a little more respect for her. In the meantime, this is just pure political opportunism, which she thinks is populist but it is not in the best interests of anybody.

[Nic Dakin (Scunthorpe) (Lab)]

It is always entertaining to follow the hon. Member for Shipley (Philip Davies), who puts his case firmly and securely before the House, but I am rather more taken with the arguments of my hon. Friend the Member for Washington and Sunderland West (Mrs Hodgson), so I shall speak in favour of amendment (a), tabled by her and the hon. Member for Hove (Mike Weatherley).

I approach this issue merely from the perspective of the constituents who got in touch with me after Paul Weller tickets went on sale at Scunthorpe’s magnificent Baths Hall. There have has been some fantastic programming at the Baths Hall in recent years, featuring a rich variety of events. Great comedians such as Jimmy Carr, Paul Merton and Alan Davies have appeared there, as have the Moscow City Ballet and the Royal Philharmonic orchestra. We in Scunthorpe are very proud of the Baths Hall, and when someone like Paul Weller is due to appear locally, many of my constituents want to go along and enjoy the act.

The tickets for the Paul Weller event sold out pretty quickly, at £38 each. Within hours of their ceasing to be available at that price on the Baths Hall site, a large number popped up for sale at significantly higher prices on secondary ticket sites.

[Mr Nuttall]

Does the hon. Gentleman not agree that when Paul Weller or his management team first put those tickets on the market, they must have known that the tickets were underpriced and that a great many people would be prepared to pay a much higher price?

[Nic Dakin]

Other Members know far more about this than I do, but I suspect that promoters want to promote events to their real fans at fair prices, and that that is their motivation.

[Mr Nuttall]

rose—

[Philip Davies]

rose—

[Nic Dakin]

I will take further interventions later. Let me first describe my constituents’ experiences in relation to the Paul Weller concert, which is to take place on 17 March 2015. Some arrived early to join the queue at the Baths Hall ticket office, while others applied by telephone and via the website, but many failed to obtain tickets. Shortly afterwards, tickets cropped up on secondary sites. Today I looked into where I could buy a ticket for the event, and how much it would cost me. I discovered that it would cost me £102 to obtain one through a secondary site. According to my maths, that is a mark-up of £64 for someone in the system. It would be better to allow more of my constituents to have access to the tickets locally, or to put money into the local community via the venue, or to give more to the performers.

[Mrs Hodgson]

What that example demonstrates—Conservative Members refuse to see this for some reason—is complete market failure. A Select Committee and the Office of Fair Trading looked into the matter, but what Conservative Members fail to mention is that they did so 10 years ago, and because they did not act then, the market is now skewed to the extent that my hon. Friend has described. Is that not exactly why, 10 years later, we need to do something, and would not the amendment solve the problem that he has highlighted?

[Nic Dakin]

With the benefit of her knowledge of this matter, my hon. Friend has made her point extremely well. As she says, what we are seeing is market failure, and it is interesting to note that the main evidence base that was drawn on by the hon. Member for Shipley is many years old.

[Mr Nuttall]

rose—

[Philip Davies]

rose—

[Nic Dakin]

I must move on, as other Members want to speak.

Points made by Members on both sides of the House have reinforced what was said by my hon. Friend the Member for Washington and Sunderland West (Mrs Hodgson). We should be focusing on market failure, and the need to make the market operate well in the interests of performers, venues and consumers. I did not expect to speak in this debate, but I am doing so because constituents have knocked on my door and said that they consider the present system to be unfair and not in their interests, and I tend to agree with them. However, it is not only my constituents and me—and other Members—who take that view. In a letter that it sent to Members, UK Music says:

“UK Music's position is that we would prefer there was no secondary ticketing market as it is often understood as it does a disservice to our customers. Profiteering undermines the enterprise, endeavours and investment of those whose livelihoods depend on the future sustainability of the music industry.”

We should focus on customers and on those whose livelihoods depend on the music industry, and the same applies to sporting and other events.

I agreed with my hon. Friend the Member for Washington and Sunderland West when she said, in simple terms, that at the heart of the debate, the amendment and consideration of the Lords amendment was the question of whose side we were on. Are we on the side of consumers, or are we on the side of ticket touts? That is the choice before the House, and I hope that we bear it in mind later when we vote.

[Mike Weatherley]

While the speech by my hon. Friend the Member for Shipley (Philip Davies) was thoroughly entertaining, the “facts” in it were totally wrong. I hope that both he and my hon. Friend the Member for Bury North (Mr Nuttall) will listen to my speech, because it will address many of the points that they made.

I thank the hon. Member for Washington and Sunderland West (Mrs Hodgson) for her contributions, which were very good. I shall try not to duplicate the points that she made, and to make additional points. I also thank the Minister for telephoning me earlier today to talk about the issue. I appreciate that. It was the right approach to the debate, unlike some of the references to trilby hats and so forth that we have heard from other speakers. Let us debate this in a serious manner, because it is a serious matter.

Live events, whether they consist of sport, music or theatre, are essential not only to the British economy, but to British society. Each year our creative industries generate more than £36 billion, and employ 1.5 million people. If they are to continue to be so successful, we need to ensure that performers and fans are given a fair deal through a transparent ticket market. Otherwise, inflated prices will mean that fans continue to pay more for tickets, and performers will lose revenue.