Women’s State Pension Age Communication: PHSO Report

Nusrat Ghani Excerpts

Thursday 29th January 2026 Commons Chamber

[The Secretary of State for Work and Pensions (Pat McFadden)]

In November, I informed the House that the Government would make a new decision in response to the Parliamentary and Health Service Ombudsman’s report into the way changes to the state pension age were communicated to women born in the 1950s. This followed relevant evidence coming to light as part of legal proceedings challenging the original decision announced by my predecessor in December 2024. We have now concluded the process to make a new decision and are placing copies of the Government’s full response in the Libraries of both Houses.

Before I turn to the substance, I think it is important to be clear what this decision and statement is about, and what it is not about. There are legitimate and sincerely held views about whether it was wise to increase the state pension age, and in particular whether the decision taken in 2011 by the coalition Government to accelerate equalisation and the rise to the age of 66 was the right thing to do. But the issue we are discussing today is not the merits or otherwise of past policy decisions about the state pension age. What the ombudsman investigated was how changes to the state pension age were communicated and whether within a specific and narrow time period there was maladministration and injustice—and if so, whether that warrants compensation.

In March 2024, the ombudsman published its final report. As with so many other issues, the previous Government left the report on their desks, issued no response, took no decision, and left it to this Government to respond. In December 2024, the then Work and Pensions Secretary, my right hon. Friend the Member for Leicester West (Liz Kendall), set out the Government’s response, having considered all the information provided to her.

However, given that relevant research from 2007 about the effectiveness of sending letters subsequently emerged that had not been provided to my right hon. Friend, I wanted to ensure that the right and proper process was followed to take account of this alongside the information previously considered. Of course, I asked the Department not just to consider the 2007 report, but to undertake new searches as part of an extensive review of relevant historical documents to help inform the new decision.

We accept that individual letters about changes to the state pension age could have been sent earlier. For that, I want to repeat the apology that my right hon. Friend the Member for Leicester West gave on behalf of the Government. I am sorry those letters were not sent sooner. We also agree with the ombudsman that women did not suffer any direct financial loss from the delay.

However, the question is about the impact of the delay in sending those letters. The evidence taken as a whole, including that from 2007, suggests that the majority of 1950s-born women would not have read and recalled the contents of an unsolicited pensions letter, even if it had been sent earlier. Furthermore, the evidence also suggests that those less knowledgeable about pensions—the very women who most needed to engage with a letter, and for whom it might have made a difference—were the least likely to read it. An earlier letter would therefore have been unlikely to make a difference to what the majority of women knew about their own state pension age. Indeed, the 2007 report concluded that automatic pension forecast letters had only a negligible impact on pensions knowledge and planning, and the Department stopped sending them.

The evidence shows that the vast majority of 1950s-born women already knew that the state pension age was increasing thanks to a wide-range of public information, including leaflets, education campaigns, information in GP surgeries, and information on TV and radio, in cinemas and online. To specifically compensate only the women who suffered injustice would require a scheme that could reliably verify the individual circumstances of millions of women, including whether someone genuinely did not know that their state pension age was changing and whether they would have read and remembered a letter from many years ago and acted differently. It would not be practical to set up a compensation scheme to assess the answers to those questions conclusively.

A flat-rate scheme would cost up to £10.3 billion and would simply not be right or fair, given that it would also be paid to the vast majority who were aware of the changes. I have heard calls for compensation aimed at lower-income pensioners, and we have focused in the past 12 months on raising pension credit uptake, but in the context of this decision, a scheme focused on any single income group still would not specify who may or may not have suffered injustice. That is why, in taking this new decision, we have come to the same conclusion on compensation as that announced by my right hon. Friend the previous Secretary of State in December 2024.

I know that many people feel that the state pension age should not have gone up in the way that it did; indeed, Labour argued against the 2011 policy decision put in place by the Conservative-Lib Dem coalition that accelerated the increase. However, I repeat what I said at the start of my statement: that is a different issue to the one the ombudsman investigated and that I am responding to today, which relates to the communication of changes in the state pension age and, narrowly, to a delay in sending letters over a relatively short period.

The changes from 2011 underline the importance that decisions on the state pension age carry and the impact they have on people’s lives, and I take seriously the need to weigh carefully any future changes. That is why, together with the ombudsman, the Department has been developing an action plan for the future. Work on that had stopped pending today’s decision, but I can confirm that it will now resume.

It also underlines why we are determined to ensure that all pensioners on lower incomes, the majority of whom are women, have a better life in retirement, just as Labour has done in the past—from the Wilson Government, who first formally linked the uprating of pensions to the higher of earnings or prices, to the previous Labour Government, who lifted 1 million pensioners out of poverty. Labour introduced pension credit, which is vital in topping up the incomes of the poorest pensioners, with women consistently making up the majority of those benefiting since we first introduced it in 2003. This Government are ensuring that more pensioners get that extra income with the biggest ever campaign to increase take-up, which saw tens of thousands more pension credit awards in the year up to November than in the previous year.

In addition, our commitment to the triple lock for this Parliament means that women will see their state pension rise by up to £575 this year, with incomes up to £2,100 a year higher by the end of the Parliament. Indeed, overall spending on the state pension is set to be more than £30 billion higher a year by the end of this Parliament than in 2024-25. We are also putting record investment into the NHS, meaning that thousands more pensioners are getting the operations and treatment that they need, rather than being left in pain on waiting lists. This is the positive difference our Government are making.

I believe it was right to review the evidence and that, having done so, we have made the right decision based on due process and the body of evidence. At the same time, looking to the future, we are taking important steps to support women in retirement and help them to build a better life for themselves and their families. I commend this statement to the House.

[Madam Deputy Speaker (Ms Nusrat Ghani)]

I call the shadow Minister.

[Mark Garnier (Wyre Forest) (Con)]

I thank the Secretary of State for advance sight of his statement.

As constituency MPs, we will all have met many campaigners from the Women Against State Pension Inequality campaign group—the WASPI women. I am sure that many Members will have received a large amount of correspondence on this matter recently. If they are anything like me—I have had 150 emails recently about it—they will really feel the strength of opinion out there. It is safe to say that both our constituents and us as Members of Parliament have been left wanting by this Government.

In December 2024, the previous Secretary of State, the right hon. Member for Leicester West (Liz Kendall), told this House that the Government would not compensate these women. Let me remind colleagues what her rationale was. She said that

“the Government do not believe that paying a flat rate to all women, at a cost of up to £10.5 billion, would be a fair or proportionate use of taxpayers’ money”—[Official Report, 17 December 2024; Vol. 759, c. 168.]

She also tried to argue that they could not afford it because of holes in the Government finances. However, as my hon. Friend the shadow Secretary of State for Work and Pensions rightly said:

“Government compensation should always be based on what is fair and just.”—[Official Report, 17 December 2024; Vol. 759, c. 170.]

Before getting into government, it seems that Labour MPs did think that an injustice had been done. Let us remind our colleagues of what members of this Government have said in the past. The Prime Minister himself called this situation “a huge injustice”. The Deputy Prime Minister and Justice Secretary slammed the “cliff edge” that he said faced WASPI women. The Foreign Secretary said that she was

“fighting for a fair deal for the WASPI women.”

The Chancellor of the Exchequer claimed to “want justice for WASPI women”. Even the current Secretary of State for Work and Pensions got in on the action, putting out a social media post with the caption:

“MPs campaigning for a better deal for WASPI women.”

It is therefore no wonder that the WASPI women, who were promised so much, are so angry; the people who used to stand beside them have now turned against them.

If the Government really believed that these women had faced a great injustice, they would have found a way to compensate them. They could have avoided a deal with Mauritius that will cost us all £35 billion, but they chose not to. They could have found savings on our country’s benefits bill, but they chose not to. They had 14 years to prepare for government and are messing up by doing nothing.

That brings us to the statement from the Secretary of State today. Is it not convenient that he should choose a sitting day when most MPs are not here? It is almost as if he does not want to hear the criticism from his own Back Benchers. In reality, all that the Secretary of State is doing is announcing that nothing has changed and that the Government will not be compensating WASPI women.

I have a few questions. Given that the Secretary of State previously campaigned for a better deal for WASPI women, does he think that today’s announcement provides that better deal? In his statement, he tried to argue that this issue is somehow the Conservatives’ fault. However, he forgets that the maladministration that the previous Secretary of State apologised for was committed under the last Labour Government, before 2010—the ombudsman’s report made that explicit. Can the Secretary of State hold up his hands and take accountability for those mistakes?

This is a really interesting point. The Secretary of State chose to mention the triple lock in his statement and to say that the state pension will go up by up to £575 this year, with incomes expected to rise by up to £2,100 a year by the end of this Parliament. We all know that there is no cap on the triple lock. [Interruption.] There is no cap on it, but he made the point that that would rise by “up to” £2,100 a year. Is he implying that the triple lock is about to be capped? Will he confirm that he is apparently U-turning on the Government’s policy on the triple lock by imposing a cap?

Is it not just a fact that, frankly, this Government resemble a bunch of joyriders pulling handbrake turns in a Tesco car park, when Labour should be a serious party of government? Their Back Benchers keep being marched up the hill, only to be told to march down again. The Government even take the Whip away from them for having a conscience, only to tell them later that Ministers are proud to support policies for which support was only recently a sackable offence. Does the Secretary of State really think that this constant back and forth is fair on WASPI women? I look forward to his comments.