Jobcentre Plus

Debate between Pamela Nash and Debbie Abrahams

Thursday 10th July 2014 Westminster Hall

[Pamela Nash (Airdrie and Shotts) (Lab)]

Let me echo my colleagues and say what a pleasure it is to serve under your chairmanship again, Mr Amess.

I will not replicate my colleagues’ remarks about the report, but it will not surprise Members to hear that I agree with the vast majority of it. I congratulate the Committee’s Chair, my hon. Friend the Member for Aberdeen South (Dame Anne Begg), on all its work, but particularly on this report and on giving us the opportunity to debate it today.

The first issue I want to concentrate on is support for claimants with health conditions and disabilities. In one of the report’s recommendations, the Committee asks the Government to take urgent action to improve the level of jobcentre support for claimants with health conditions and disabilities, including by addressing unacceptably high work-related activity group case loads.

One of the most heart-breaking things I have seen in my four years as a Member of Parliament is the number of people coming to my surgery, or requesting a home visit because of their health conditions, who it is clear—even to the naked eye—are not fit for work, but who are still put in the work-related activity group for ESA. Let me give one example from my constituency, although it represents the stories of many other people there. My office spoke this morning to a constituent who wants to remain anonymous. She is 59, and she had to stop work due to ill health. There has been a series of errors since she applied for ESA.

My constituent, who suffers from arthritis and panic attacks, among other health conditions, attended an assessment, but she did not receive a copy of her assessment report afterwards—I have heard the same point made repeatedly over the past four years. She was just told that she had “passed” the medical. Does that mean that she is healthy, or that she will receive the benefit? It is an ambiguous term.

My constituent was given no information about the difference between contribution-based and income-based ESA. After 365 days, she was moved from one to the other with no notice. The only indication that something had changed was the unexpected drop of £118 per week in the amount of money going into her bank account. That is an extremely large amount for a low-income household.

I will not go any further, because I may be drifting a little from the report, but I ask the Minister to look at what has been a recurring theme today: the data and analysis available on the success of jobcentres and the DWP. Will she publish more information so we can look at the problems? If we do not know what they are, how can whoever is in government seek to fix them?

Another issue is support for those in the work-related activity group. There are some who clearly should be in that group. However, the type of work they can do is severely limited, although they might be able to work with the correct support. My understanding is that that is exactly why this policy is in place—to allow these people to go back to work. If they can contribute, therefore, they should be supported so that they can do so. However, the Committee’s inquiry found that relatively few resources were devoted to providing that support in jobcentres; in fact, the figure is one adviser to every 600 claimants. Is the Department looking at improving the support available to help these people back to work?

Another issue related to ESA, which I became aware of recently, is the actual average clearance time. The headline figures for ESA show that, since the Government came to power, waiting times have gone down. However, I asked the House of Commons Library to look into that, and it told me that the figure relates only to the time between a new claim being made and a decision being taken on whether the person should have an assessment. The total time, if we look at how long people have to wait for a work capability assessment, is 118.9 days on average. What is the Department doing to bring that figure down?

I want to say something briefly about sanctions. Again, I will not replicate what has been said, and I agree with much of what my colleagues have said. However, I would ask the Minister to comment on the repeated claims from Jobcentre Plus whistleblowers, which we have heard about in the press and here today, that there are quotas or that there is pressure on staff to impose a certain number of sanctions on their client base.

I also want to talk about the fact that there are no crisis loans any more, with the localisation that was touched on in the report. In Scotland the Scottish welfare fund is the replacement, but that specifically may not give money to people who have been sanctioned. I simply want to put the question to the Minister: what are those people supposed to do? How are they supposed to eat, with no income at all? When people are convicted of a crime we do not starve them; yet people who have been sanctioned turn up at my office—and the vast majority get the sanction overturned on appeal, for reasons such as we have heard today, and because of mistakes—and they are left in dire straits.

I am ashamed sometimes to be an MP in a country where all I can do is send those people to a food bank. They are sent for payday loans. They should not be getting those if they have no salary, and if they are given them that is shocking. Even worse, they often go to criminal loan sharks. That is the one business that has thrived during the recession, which is a disgrace. What does the Minister expect people who have been sanctioned to do, to meet their basic needs for survival?

The report examines in depth the flexible support fund and its uses. It replaced a few other funds; many of the relevant people would have been affected more recently by the removal of the return to work credit, although I realise that that was a much longer-term support for people returning to work. I worry about some constituents who receive a job offer—which is happening increasingly; I welcome the fact that unemployment is reducing in my constituency and there are many new businesses, and the town centre is more thriving than I can remember. However, some constituents find it difficult to go back to work, because they do not know how they will survive for the first month.

I have been told by my local jobcentre that the usual flexible support fund payment is rarely more than £50 for travel to work. Housing benefit runs on for a month, too, but apart from that there is little, if any, support to enable someone to pay bills or perhaps buy clothes for a new job—or, indeed, lunches for the first month. Being out of work often causes a drop in confidence, so people want to make a good impression and not to have to worry about such basic things in the first month of a new job.

Work experience contributes to building up confidence. I know that the Government have made work experience programmes part of Get Britain Working, but in my experience there are few opportunities for young people to get such experience. What are jobcentres doing to increase opportunities for placements? I am setting up a work experience programme in my constituency, and letters to more than 400 local businesses are being produced as I speak. That is being done in conjunction with the jobcentre, which has difficulty finding enough work experience placements for the people who want them. Some of my colleagues are setting up similar projects in their constituencies, but what is happening at Government level, so that it will not matter whether MPs spend time doing that, and people will not need their MP to set up work experience projects to make placements available to them?

I found work experience useful, because I was on the dole at one point after university. The jobcentre told me I would be sanctioned if I did voluntary work, because I would not be spending that time looking for jobs; however, since then, there has been cross-party support for and understanding of the idea that voluntary work and work experience can lead to full-time sustainable employment.

[Debbie Abrahams]

I congratulate my hon. Friend on setting up work experience in her constituency. I have done that too, for 18 to 24-year-olds, starting next week for two weeks. It is the first time I have done it, but I have been asked whether I would consider something for older people. We need to think of them as well.

[Pamela Nash]

Definitely. The work experience programme that I am setting up is aimed at young people, but it is not just for them—it is certainly for others too. At the other end of the age range in the work market, and particularly with the pension age going up, there are many people who want to work a bit longer but are having difficulty finding jobs. That affects every age group in between, too.

In fact, there was a good news story from my local jobcentre when I visited last Friday. A gentleman had been out of work for 20 years, and, with the new programmes, one of the advisers who recognised his need could spend much longer with him. He has now started a full-time job.

The hon. Member for Newton Abbot (Anne Marie Morris) said that Select Committees are often negative because of their role in holding the Government to account, and I think that that often applies to Opposition MPs as well; we appear a bit crabbit, to use a Scottish word, and negative. However, holding the Government to account is our job. I certainly do not think that everything is wrong, but there is a lot of room for improvement.

Finally, I want to comment briefly on the Work programme, which comes outside the work of Jobcentre Plus. My area has very good and very bad examples of the way it is run. I am angered when I go to the jobcentre and staff tell me how good the success rate is for people leaving the Work programme after two years, and being found work quickly. There are people who are ready and desperate to work, but who were not given the support they needed during the Work programme.

When I meet constituents who have been on the programme, they always tell me two things. First, they tell me that they can end the two years without even a CV—which is ridiculous—or basic IT skills. Secondly, I am constantly told about their intention to apply for training; there are many positions in security in my area, so they might want to go for a Security Industry Authority badge. Yet that is not available—nor is any small cost for training that might keep their skills up to date or improve their job opportunities.

If those people had been under the care of the jobcentre at the time in question, those things would have been available to them, but the contract that the Work programme providers have does not include such provision, and obviously the providers will save costs whenever they can. That is relevant to the debate, because the situation increases the work of the jobcentre, when the people in question go back. If the Government are not going to scrap the Work programme as it stands, will they take another look at the contracts, and make it clear what is expected of Work programme providers in the way of support for participants? Can that be published? Are there guidelines for the providers that Members of Parliament can see?

The hon. Member for Newton Abbot talked about negative comments. On Friday I visited my local jobcentre, as I do regularly—my office is a couple of doors away and it is no accident that I get most of my casework from there. The staff were excited about the prospect of becoming a digital jobcentre. We saw the work being done, and I think much of what is happening will improve the service for my constituents, so I look forward to that.