Asked by: Peter Aldous (Conservative - Waveney)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Digital, Culture, Media and Sport, what her policy is on encouraging organisations offering grants, contracts or project funding to charities to include funding for capacity building.
Answered by Tracey Crouch
A wide range of voluntary and community sector funders are already offering capacity building support in addition to frontline project funding. Government has no specific policy of encouraging this practice. However, officials regularly work with independent funders and share knowledge on capacity building offers.
Asked by: Peter Aldous (Conservative - Waveney)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Culture, Media and Sport, with reference to the finding of the website stammeringlaw.org.uk on voice recognition systems and duties on companies to make reasonable adjustments, published on 25 September 2012, what statutory requirements there are for companies that use computer answering systems to ensure that those with stammering and other communication needs are able to speak to a real person.
Answered by Matt Hancock
The use of an automated answering service is a commercial decision. However many companies offer alternative methods of contact to assist callers who encounter difficulties when using an automated answering service.