Asked by: Rachael Maskell (Labour (Co-op) - York Central)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, if she will make an assessment of the potential impact of offering one-off payments to dentists that agree to work in under-served areas on the morale of other dentists.
Answered by Andrea Leadsom - Parliamentary Under-Secretary (Department of Health and Social Care)
We want to encourage all professionals to commit more of their time to National Health Service work, and to work in areas of the country with low provision of NHS dental care. That is why we are introducing Golden Hellos, as set out in our plan to reform and recover NHS dentistry. A golden hello of £20,000 will be offered per dentist, for a total of up to 240 dentists. The Golden Hellos will support practices in areas where recruitment is particularly challenging and make a real difference to those patients needing dental care.
Asked by: Rachael Maskell (Labour (Co-op) - York Central)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, whether she is taking steps to ensure that people with low agency have an opportunity to raise concerns and complaints within the NHS; and what recent discussions she has had with NHS leaders on this matter.
Answered by Maria Caulfield - Parliamentary Under Secretary of State (Department for Business and Trade) (Minister for Women)
There is a range of support available for people who may need help when making a complaint. This includes the Patient Advice and Liaison Service (PALS), which is available in most hospitals. The PALS offers confidential advice, support, and information to help resolve concerns or problems, as well as information about the National Health Service complaints procedure, including how to get independent help. Support is also available from the Independent Complaints Advocacy Service. Advocates can provide a range of support, such as help writing a complaint letter, and attending meetings with complainants. People can get advice from a complaints advocate at any stage of the process, so it is never too late to ask for help.
Asked by: Rachael Maskell (Labour (Co-op) - York Central)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what steps is she taking to address defensive culture in the handling of NHS complaints.
Answered by Maria Caulfield - Parliamentary Under Secretary of State (Department for Business and Trade) (Minister for Women)
We have worked closely with the Parliamentary and Health Service Ombudsman on their work to develop the NHS Complaint Standards, which set out how organisations providing services in the National Health Service should approach complaint handling. The standards place a strong focus on several aspects of complaint handling to avoid defensiveness, including emphasising the importance of actively listening and demonstrating a clear understanding of what the main issues are for the complainant, as well as the outcomes they seek, being thorough and fair, and identifying suitable ways to put things right for people.
Asked by: Rachael Maskell (Labour (Co-op) - York Central)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what steps she is taking to improve NHS England's handling of complaints made by (a) staff, (b) patients and (c) carers.
Answered by Maria Caulfield - Parliamentary Under Secretary of State (Department for Business and Trade) (Minister for Women)
On complaints made by patients and carers, we have worked closely with the Parliamentary and Health Service Ombudsman on their work to develop the NHS Complaint Standards. These standards set out how National Health Service organisations that handle NHS complaints, such as NHS England, should approach complaint handling to ensure they are handled and resolved effectively.
On complaints made by staff, NHS England has published information about how people can speak to NHS England’s Freedom to Speak Up Team. Whilst there is a network of over 1,000 local Freedom to Speak Up Guardians across healthcare in England to support staff in speaking up, the information published by NHS England makes it clear that staff across the NHS can speak up to NHS England about anything that gets in the way of patient care, or affects their working life. My Rt hon. Friend, the Secretary of State for Health and Social Care speaks regularly to NHS England about its performance, responsibilities, and activity, including complaints.
Asked by: Rachael Maskell (Labour (Co-op) - York Central)
Question to the Foreign, Commonwealth & Development Office:
To ask the Minister of State, Foreign, Commonwealth and Development Office, what steps he is taking to help ensure compliance with UN Security Council resolution S/RES/2728 (2024) on The situation in the Middle East, including the Palestinian question.
Answered by Andrew Mitchell - Minister of State (Foreign, Commonwealth and Development Office) (Minister for Development)
The UK welcomes UN Security Council Resolution 2728 which reflects international consensus behind the UK's position including a demand for the unconditional release of all hostages. The United Kingdom has long been calling for an immediate humanitarian pause leading to a sustainable ceasefire without a return to destruction, fighting and loss of life, as the fastest way to get hostages out and aid in. That is what this resolution calls for and why the United Kingdom voted yes on this text.
On 5th April Israel committed to significant steps to increase the amount of aid getting to Gaza, including allowing the delivery of humanitarian aid through the Port of Ashdod and the Erez checkpoint.
The UK has urged Israel to take these steps for a long time and they are welcome. We are resolved that the international community will work with Israel to see these vital changes fully implemented.
Asked by: Rachael Maskell (Labour (Co-op) - York Central)
Question to the Department for Levelling Up, Housing & Communities:
To ask the Secretary of State for Levelling Up, Housing and Communities, what steps he is taking to help ensure people who have to leave a property due to mould and damp are rehoused.
Answered by Jacob Young - Parliamentary Under Secretary of State (Department for Levelling Up, Housing and Communities)
The Secretary of State wrote to all providers of social housing setting out his expectations that they tackle dangerous damp and mould in their properties. We have now introduced ‘Awaab’s Law’, which will set new requirements for social landlords to address hazards such as damp and mould.
We have given local authorities strong enforcement powers that they must use if they identify dangerous damp and mould in privately rented homes and, through the Renters (Reform) Bill, are legislating to apply the Decent Homes Standard to the private rented sector for the first time. Guidance for local authorities on how to ensure accommodation for homeless applicants is suitable can be found at: https://www.gov.uk/guidance/homelessness-code-of-guidance-for-local-authorities/chapter-17-suitability-of-accommodation.
Asked by: Rachael Maskell (Labour (Co-op) - York Central)
Question to the Department for Levelling Up, Housing & Communities:
To ask the Secretary of State for Levelling Up, Housing and Communities, what steps he is taking to monitor the interventions made by social housing providers to tackle damp and mould in residential properties.
Answered by Jacob Young - Parliamentary Under Secretary of State (Department for Levelling Up, Housing and Communities)
The Secretary of State wrote to all providers of social housing setting out his expectations that they tackle dangerous damp and mould in their properties. We have now introduced ‘Awaab’s Law’, which will set new requirements for social landlords to address hazards such as damp and mould.
We have given local authorities strong enforcement powers that they must use if they identify dangerous damp and mould in privately rented homes and, through the Renters (Reform) Bill, are legislating to apply the Decent Homes Standard to the private rented sector for the first time. Guidance for local authorities on how to ensure accommodation for homeless applicants is suitable can be found at: https://www.gov.uk/guidance/homelessness-code-of-guidance-for-local-authorities/chapter-17-suitability-of-accommodation.
Asked by: Rachael Maskell (Labour (Co-op) - York Central)
Question to the Department for Levelling Up, Housing & Communities:
To ask the Secretary of State for Levelling Up, Housing and Communities, what guidance he provides to local authorities on the provision of suitable accommodation when private landlords fail to tackle damp and mould in residential properties.
Answered by Jacob Young - Parliamentary Under Secretary of State (Department for Levelling Up, Housing and Communities)
The Secretary of State wrote to all providers of social housing setting out his expectations that they tackle dangerous damp and mould in their properties. We have now introduced ‘Awaab’s Law’, which will set new requirements for social landlords to address hazards such as damp and mould.
We have given local authorities strong enforcement powers that they must use if they identify dangerous damp and mould in privately rented homes and, through the Renters (Reform) Bill, are legislating to apply the Decent Homes Standard to the private rented sector for the first time. Guidance for local authorities on how to ensure accommodation for homeless applicants is suitable can be found at: https://www.gov.uk/guidance/homelessness-code-of-guidance-for-local-authorities/chapter-17-suitability-of-accommodation.
Asked by: Rachael Maskell (Labour (Co-op) - York Central)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what steps she is taking to ensure that the IT systems used by (a) GPs and (b) community pharmacists enable the provision of one set of patient records.
Answered by Andrea Leadsom - Parliamentary Under-Secretary (Department of Health and Social Care)
The Delivery plan for recovering access to primary care announced plans to significantly improve the digital infrastructure between general practices (GPs) and community pharmacies. This will see GPs and community pharmacies viewing and contributing to a single patient record via their respective IT systems. For example, the functionality to update the GP patient record will see pharmacy consultation outcomes arriving directly into the GP’s workflow for review and action, which will be rolled out in April and May 2024. The functionality to view all required information from the GP patient record from within the community pharmacy clinical system, will be rolled out in summer.
Asked by: Rachael Maskell (Labour (Co-op) - York Central)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what assessment she has made of the implications for her policies of trends in the level of (a) complaints and (b) litigation claims against the NHS; and what steps she is taking to support the resolution of those complaints.
Answered by Maria Caulfield - Parliamentary Under Secretary of State (Department for Business and Trade) (Minister for Women)
There are a range of factors that affect trends in the level of complaints and litigation claims against the National Health Service, that go beyond the Department’s policies. On complaints, factors that affect trends include things like how well NHS organisations resolve concerns before they escalate to written complaints, and how well publicised and accessible their complaints handling processes are. To support effective resolution of complaints, we have worked closely with the Parliamentary and Health Service Ombudsman on their work to develop the NHS Complaint Standards, which set out how organisations providing services in the NHS should approach complaint handling to ensure they are handled and resolved effectively.
NHS Resolution (NHSR) manages clinical negligence and other claims against the NHS in England. NHSR is committed to helping the NHS learn from claims. It is working directly with providers of healthcare services, alongside other national and local bodies working on patient safety, to share learning and best practice across the NHS, to drive safety improvement. In 2022, NHSR published a new three-year strategy which extends and enhances its focus on prevention, learning, and early intervention following incidents of harm. NHSR is committed to improving the claims process, including innovative approaches to dispute resolution. This work includes a number of pilots exploring various dispute resolution techniques which can result in faster resolution and reduced legal costs for both sides.