Oral Answers to Questions

Rachel Hopkins Excerpts

Monday 15th May 2023 Commons Chamber

[Mr Speaker]

I call the shadow Minister.

[Rachel Hopkins (Luton South) (Lab)]

Tomorrow is the 60th anniversary of the last serviceman being stood down from national service, and I express our thanks to all those who served. The headline findings of the five-year review of the armed forces compensation scheme found the process overly burdensome and even distressing. I have heard many complaints about the scheme from veterans and their families, as I am sure have Ministers. With the Government missing their own casework targets, delaying action on the scheme is not good enough, as it continues to let down our armed forces community. Can I press the Minister on when we will see the final report of the review? Can he confirm that meaningful improvements will be made to the scheme before summer recess?

[James Heappey]

As I have said in response to earlier questions, around £40 million is being invested in the ongoing transformation process to digitise the existing paper-based processes and records, and that will be transformative. These are hundreds of thousands of records kept largely on paper, which makes them extraordinary difficult to process and has caused all of the delays that the hon. Lady rightly mentions. Since the new online digital claims service was launched through the gov.uk website, the service has been available to service personnel and veterans. The new service has been well received and already accounts for 50% of all new injury and illness claims being made.