Bus Services: England

Richard Foord Excerpts

Tuesday 21st May 2024 Westminster Hall

[Richard Foord (Tiverton and Honiton) (LD)]

It is an honour, Ms Vaz, to serve with you in the Chair. I pay tribute to the hon. Member for Stoke-on-Trent North (Jonathan Gullis) not only for securing this debate but for sticking up for his constituents by talking about the reasons why they need bus transport.

Let me read from an email that I received in October 2022, shortly after I was first elected to the House. It was a very pleasant read, and begins:

“I would like to invite you to brunch at Greendale Farm cafe on Sunday morning. My treat. The only stipulation is that we both travel there on public transport.”

I was obviously quite keen to take up that invitation, until I looked into it a bit further and found that Donna from Seaton was entirely right to predict that I would not be able to meet her at Greendale Farm café that Sunday morning for her treat. She knew all too well that buses do not travel there on a Sunday morning, because her son had started using that route. He had shown the get-up-and-go to get himself a part-time job over the summer, but unfortunately the bus route was withdrawn by the network provider partway through the tourist season. Donna went on to say:

“The government has a responsibility to provide a public transport system that is fit for purpose and it is failing.”

I will return to Donna at the end of my speech.

Outside London, almost a quarter of bus routes have been cut in the last 10 years, yet buses are the easiest form of public transport to flex. The service can be introduced, improved and expanded very readily, but of course that also means that it can be reduced or withdrawn just as quickly. For many people living in cities or other urban areas, buses are something that they can depend on. They are always there; they can be taken for granted. People living in urban areas probably do not pay too much attention to buses, because they know that if they miss one there will be another one along shortly. However, for the people I represent in rural mid and east Devon, not only are buses an essential part of daily life, but they are so infrequent that even a single delay or no-show can have a huge impact on someone’s journey.

Most of the villages and towns that I represent are served by a bus company called Stagecoach. Although that name might conjure up in the mind the idea of an 18th-century horse and a gilded mail-coach that rapidly gets the post from rural Devon to London, that is simply not the sort of image that bus users in Devon have today. In fact, it more probably brings to mind the potholes that the stagecoaches of the 1800s had to negotiate.

In recent years, bus routes in my constituency have been increasingly scaled back often with very little public consultation. Since I was elected in 2022, we have seen changes to the No. 1 service between Cullompton and Exeter, to the No. 55 service between Tiverton and Exeter, to the No. 9A, which connects Seaton and Exeter, and to several other routes that plug people into our towns, or at least used to.

As a regular bus user, I know it is not uncommon to have to wait up to half an hour after the allotted time for the bus to round the corner. That would not be such a big issue if it were a consistent bus that could be depended on, but it is not. I will give an example from about 18 months ago, when I was waiting at a bus stop in Uffculme to get to the railway station at Tiverton Parkway, to come here. I was waiting with a young lad who told me he was going into Exeter to sit his driving theory test.

We waited as the bus was 15 minutes late, then 20 minutes late. I could see he was getting anxious and jittery about missing his theory test. In the end, I gave up and called a taxi. I knew that Colin round the corner was reliable and would get us there. We gave this young lad a lift and he made it to his theory test on time. It occurred to me that we cannot depend on the bus, and should not have to depend on other bus users to call a taxi to get to an onward connection on time.

As this is a rural area, not only the buses but the trains are infrequent. If we miss our connection, we can be delayed for more than an hour, maybe for two. Young people trying to get to college, for example, are forced either to wait for those long periods or to depend on family, perhaps their parents, to run them into the city. That is affecting people’s working days. There is a material effect, as people have to leave their working from home jobs or perhaps take time out of their working day to run young people to college.

I imagine we might hear from the Minister about the benefits of the bus fare cap. I admit that that has been a welcome measure for regular bus users, but capping fares does not mean much if the bus does not arrive in the first place. A couple of years ago, the west country was right at the bottom of the league table for bus delays for the whole of England. Since then, the appointment of a new managing director, Peter Knight, has been welcome. I have met him several times and he has certainly improved the service from two years ago. He pointed out to me that an area such as Devon has a large population of older people, who have concessionary fares or may travel on free bus passes. That has a material effect on the bus company trying to operate the contract in the area. Making a bus route profitable can be tremendously difficult in an area where lots of people use concessionary fares or pay nothing for the service.

In conclusion, I come back to the original correspondence I had from Donna. She had a practical suggestion, on which I am keen to hear the Minister’s take. She writes:

“The country networks should be divided into routes, and their associated profitability, and then these routes combined into baskets, which group both profitable and non-profitable routes together. The Government determines the timetable”—

or perhaps local authorities could do that—

“The provider must deliver on that timetable, taking the good with the bad.”

Instead, we have the correspondence I received from a Government Minister, Baroness Vere of Norbiton, who wrote to me in October 2022. She said that since deregulation in 1985, bus services have been on a commercial footing, so I should write not to a Minister but to the bus company about my concerns, as that would be the most appropriate action. Listening to the concerns of constituents who cannot get to work on time, I am struck that this is not only a matter for private companies. It also needs to be a concern for Government.