Rural Mobile Connectivity

Debate between Richard Foord and Charlotte Cane

Thursday 12th February 2026 Commons Chamber

[Charlotte Cane (Ely and East Cambridgeshire) (LD)]

I congratulate my hon. Friend the Member for North Shropshire (Helen Morgan) on securing this important debate. I agree with much of what she said in her speech, and much of what other hon. Members have said.

My hon. Friend’s constituency shares many similarities with mine: they are a comparable size, have a comparable population, contain much farmland and have scattering of medium-sized settlements. In my case, those settlements include the city of Ely, which is home to over 20,000 residents. According to Ofcom’s coverage map, the entire city is covered by all mobile network operators, with at least “good outdoor” coverage. Given such confidence, I invite Ofcom inspectors to Ely, where I will challenge them to catch even a single bar of mobile signal in the city centre. They will be sorely disappointed. Instead, the Government could look at data gathered by a number of different independent sources that reports remarkably poor mobile service in areas of my constituency that Ofcom claims are covered.

Alternatively, the Government could simply listen to local people. They would hear from local business owners in Ely market square who cannot get a signal for their card machines; residents, such as my constituent Alan, who has tried to install a smart energy meter in his home on four occasions, each unsuccessful because of insufficient mobile signal, which is not only irritating but means he cannot get the cheapest fuel options that are available only to people who have working smart meters; or the new restaurant in the middle of the city centre that cannot take orders because it cannot get internet or mobile signal.

Rather fittingly in a debate about mobile connectivity, the major failure in the Government’s approach thus far appears to be a total lack of communication and connection with the lived experiences of citizens on the ground. The Government claim that mobile coverage has reached 96% of the country, but thousands of my constituents in Ely and East Cambridgeshire—and, I am willing to bet, in almost every other rural constituency—would beg to differ.

Given the way that the Government are assessing coverage, serious doubts are raised over the sincerity of their connectivity goals overall, including the roll-out of the shared rural network. Although that is due to be complete by this time next year, the Government seem to have minimal capacity to direct investment and new infrastructure to reach their goals, relying instead, as we have heard, on the mobile network operators, who put commercial interests above the interests of our constituents.

[Richard Foord (Honiton and Sidmouth) (LD)]

One of those commercial operators is O2. My constituent, Martin Ferdinando, contacted O2 over 40 times. He was offered a handset, a new 5G SIM, an escalation to the ombudsman and, in the end, a £125 goodwill payment. Does my hon. Friend agree with me that our constituents do not want such “goodwill” payments and that what they want is a functioning mobile system, which would be developed if we had a proper shared rural network?

[Charlotte Cane]

I entirely agree with my hon. Friend. Our constituents do not want compensation or apologies: they want a mobile signal that they can rely on. How can they have confidence that their digital connectivity will improve if Ofcom does not engage with a reliable reporting system to direct investment in response to on-the-ground need? Conversely, there is bit of my constituency that allegedly has no connectivity, but every time I go there I have no problem getting a mobile signal, so ironically there are some places where the signal is better than Ofcom thinks.

In an era when public services are increasingly moving online, rural and digitally excluded populations risk becoming increasingly isolated. Good mobile connectivity must be considered a basic necessity and not an object for compromise. It is especially essential for accessing emergency services, defibrillators and on-call healthcare, a major concern for the many farmers in my constituency who experience lower-than-average health outcomes and work in more accident-prone environments, yet have very limited connectivity.

I think the Government would agree with me that we should move towards greater access to healthcare in the community, foster social connection and ensure safely policed neighbourhoods. However, key to each of those is guaranteeing the rights of all, including those in rural areas, to swift and ready access to mobile signal. More than that, it also means a reliable process of reporting and mapping the real-terms coverage and capacity of mobile networks.

Fundamentally, improving rural mobile connectivity must start with genuine two-way communication. Will the Minister now agree to overhaul Ofcom’s coverage maps so that they are tied to real-time data, and to revise the coverage goals of the shared rural network accordingly so that my constituents, and the many others we have heard about, can finally get an assurance that a reliable connection is on its way—and soon?