Regulation and Inspection of Funeral Services

Robbie Moore Excerpts

Monday 27th October 2025 Commons Chamber

[Simon Hoare]

I am very sorry to hear what the hon. Gentleman has relayed; I know that the whole House will send prayers, thoughts and sympathies to his constituents. What a terrible thing to be dealing with in what are already tragically sad circumstances. He is right to urge the Minister to give a turbocharged and energised response.

As a society, our relationship with funerals is changing. We have become, as we know, a more secular society, so we are looking for other ways to deal with funeral services, rather than the traditional church service and so on. The covid pandemic certainly expedited the—I do not necessarily use this term in a disparaging sense—cheaper, faster and more streamlined approach to dealing with the deceased.

Funerals have become very expensive, when done well, because funeral directors have costs that need to be met, which is why we have seen this great rash of adverts. Anyone who watches any daytime commercial television will know that those over 55 are well insured—I qualify by a year. I am told there are plenty of machines for those who have difficulty getting out of a chair or a bed, and they can press a button and spring up and out like Zebedee. And there are 101 different funeral plan providers who will meet people’s needs very cheaply indeed.

There is little or no doubt that the lion’s share of operators are legit, above board, doing their best and doing it well, but the absence of regulation means that, if we so wished, the Minister and I could set up a funeral directors. We do not need a licence.

[Robbie Moore (Keighley and Ilkley) (Con)]

On that point, will my hon. Friend give way?

[Simon Hoare]

Let me just continue.

The Minister and I would not need a licence and we would not be inspected; all we would have to do is put up a sign saying “Funeral Directors” with the hours of operation on it. That cannot be right. It cannot be right that when a funeral director is running out of credit with their local crematorium they can transport a corpse from one end of the country to the other without any paperwork. If my hon. Friend the Member for Keighley and Ilkley (Robbie Moore) and others involved in livestock farming wanted to move one of their sheep from A to B, they know as well as I do about the vast amount of paperwork the Ministry requires to allow that to happen, and that is because we want traceability—that is what we need, and we need traceability in this sector as well.

[Robbie Moore]

My hon. Friend makes the point that many of our constituents across the country do not realise that anybody could set up and run a funeral director service. Sam Gallagher, one of the directors of Gallagher Family Funeral Directors in Keighley, wrote to me to advocate, quite rightly, that the Government should look at bringing in regulation or, at the very least, requiring that funeral directors must be a member of a trade association in order to operate. Currently we have neither, and I am sure that my hon. Friend, in summing up, will encourage the Minister to offer some warm words that we will be going in the direction of having that regulation put in place.

[Simon Hoare]

I agree with my hon. Friend. It is a great strength to be a member of the trade association, because it gives an imprimatur of quality to the families choosing a funeral director, just as customers would choose a CORGI-registered boiler fitter or FENSA for windows. As the trade associations themselves have made clear, however, they can only exhort. They can help people by advising on what best practice looks and feels like, what a good customer experience is and so forth, but people can still trade as a funeral director without being a member of the trade association, and if the trade association kicks them out, they can still trade as a funeral director, because being a funeral director is not concomitant on being a member of the trade association. So there is all this opt-in, opt-out, and of course the best will always join the professional bodies that give them the imprimatur of quality, whereas it is the dodgy geezers—the people trying to do it on the fly—who will not, and they will always be part of the bottom end of the market.