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Written Question
Asylum: Temporary Accommodation
Friday 6th February 2026

Asked by: Rupert Lowe (Independent - Great Yarmouth)

Question to the Home Office:

To ask the Secretary of State for the Home Department, with reference to the contract, Provision of Bridging Accommodation and Travel Services, procurement reference CCTM22A01, what the annual cost is of the cleaning programme delivered to the standards set by the British Institute of Cleaning Science required under the contract.

Answered by Alex Norris - Minister of State (Home Office)

Prior to receiving internal, Home Office Commercial approvals, to award this contract supplier performance was reviewed and due diligence was carried out. Necessary external approvals from Cabinet Office Spend Controls were also obtained prior to the contract award. The guidance for Cabinet Office Spend Controls applies to commercial activities costing £20 million or more, and is published on gov.uk at: Commercial spend controls (version 7) - GOV.UK.

The final contract signature was completed on 24 March 2023.

All Home Office contracts are procured in line with public sector procurement regulations. As part of these regulations, robust checks are carried out on suppliers’ ability to deliver the contract in question and, in certain circumstances, it may be necessary to exclude bidders in line with relevant regulations.

CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract was a direct award under the CCS Travel and Venue Solutions Framework Agreement (RM6217) – Lot 2. CTM were the sole supplier within Lot 2.

Financial information cannot be provided in the granular detail requested.


Written Question
Asylum: Temporary Accommodation
Friday 6th February 2026

Asked by: Rupert Lowe (Independent - Great Yarmouth)

Question to the Home Office:

To ask the Secretary of State for the Home Department, with reference to the contract entitled Provision of Bridging Accommodation and Travel Services with procurement reference CCTM22A01, what the annual cost is of the requirement that service users are taken to and returned from medical appointments.

Answered by Alex Norris - Minister of State (Home Office)

Prior to receiving internal, Home Office Commercial approvals, to award this contract supplier performance was reviewed and due diligence was carried out. Necessary external approvals from Cabinet Office Spend Controls were also obtained prior to the contract award. The guidance for Cabinet Office Spend Controls applies to commercial activities costing £20 million or more, and is published on gov.uk at: Commercial spend controls (version 7) - GOV.UK.

The final contract signature was completed on 24 March 2023.

All Home Office contracts are procured in line with public sector procurement regulations. As part of these regulations, robust checks are carried out on suppliers’ ability to deliver the contract in question and, in certain circumstances, it may be necessary to exclude bidders in line with relevant regulations.

CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract was a direct award under the CCS Travel and Venue Solutions Framework Agreement (RM6217) – Lot 2. CTM were the sole supplier within Lot 2.

Financial information cannot be provided in the granular detail requested.


Written Question
Asylum: Temporary Accommodation
Friday 6th February 2026

Asked by: Rupert Lowe (Independent - Great Yarmouth)

Question to the Home Office:

To ask the Secretary of State for the Home Department, with reference to the contract, Provision of Bridging Accommodation and Travel Services, procurement reference CCTM22A01, what the cost is of providing assistance to service users to make contact with a local GP surgery and dentist.

Answered by Alex Norris - Minister of State (Home Office)

Prior to receiving internal, Home Office Commercial approvals, to award this contract supplier performance was reviewed and due diligence was carried out. Necessary external approvals from Cabinet Office Spend Controls were also obtained prior to the contract award. The guidance for Cabinet Office Spend Controls applies to commercial activities costing £20 million or more, and is published on gov.uk at: Commercial spend controls (version 7) - GOV.UK.

The final contract signature was completed on 24 March 2023.

All Home Office contracts are procured in line with public sector procurement regulations. As part of these regulations, robust checks are carried out on suppliers’ ability to deliver the contract in question and, in certain circumstances, it may be necessary to exclude bidders in line with relevant regulations.

CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract was a direct award under the CCS Travel and Venue Solutions Framework Agreement (RM6217) – Lot 2. CTM were the sole supplier within Lot 2.

Financial information cannot be provided in the granular detail requested.


Written Question
Asylum: Temporary Accommodation
Friday 6th February 2026

Asked by: Rupert Lowe (Independent - Great Yarmouth)

Question to the Home Office:

To ask the Secretary of State for the Home Department, with reference to the contract, Provision of Bridging Accommodation and Travel Services, procurement reference CCTM22A01, what the cost per service user is of the requirement that cabins are cleaned on a twice weekly basis.

Answered by Alex Norris - Minister of State (Home Office)

Prior to receiving internal, Home Office Commercial approvals, to award this contract supplier performance was reviewed and due diligence was carried out. Necessary external approvals from Cabinet Office Spend Controls were also obtained prior to the contract award. The guidance for Cabinet Office Spend Controls applies to commercial activities costing £20 million or more, and is published on gov.uk at: Commercial spend controls (version 7) - GOV.UK.

The final contract signature was completed on 24 March 2023.

All Home Office contracts are procured in line with public sector procurement regulations. As part of these regulations, robust checks are carried out on suppliers’ ability to deliver the contract in question and, in certain circumstances, it may be necessary to exclude bidders in line with relevant regulations.

CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract was a direct award under the CCS Travel and Venue Solutions Framework Agreement (RM6217) – Lot 2. CTM were the sole supplier within Lot 2.

Financial information cannot be provided in the granular detail requested.


Written Question
Asylum: Temporary Accommodation
Friday 6th February 2026

Asked by: Rupert Lowe (Independent - Great Yarmouth)

Question to the Home Office:

To ask the Secretary of State for the Home Department, with reference to the contract, Provision of Bridging Accommodation and Travel Services, procurement reference CCTM22A01, what the annual cost is of the house-keeping laundry service with a maximum 48-hour turnaround.

Answered by Alex Norris - Minister of State (Home Office)

Prior to receiving internal, Home Office Commercial approvals, to award this contract supplier performance was reviewed and due diligence was carried out. Necessary external approvals from Cabinet Office Spend Controls were also obtained prior to the contract award. The guidance for Cabinet Office Spend Controls applies to commercial activities costing £20 million or more, and is published on gov.uk at: Commercial spend controls (version 7) - GOV.UK.

The final contract signature was completed on 24 March 2023.

All Home Office contracts are procured in line with public sector procurement regulations. As part of these regulations, robust checks are carried out on suppliers’ ability to deliver the contract in question and, in certain circumstances, it may be necessary to exclude bidders in line with relevant regulations.

CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract was a direct award under the CCS Travel and Venue Solutions Framework Agreement (RM6217) – Lot 2. CTM were the sole supplier within Lot 2.

Financial information cannot be provided in the granular detail requested.


Written Question
Asylum: Finance
Friday 6th February 2026

Asked by: Rupert Lowe (Independent - Great Yarmouth)

Question to the Home Office:

To ask the Secretary of State for the Home Department, with reference to the contract Support Payment Card, procurement reference 429018/148318, if she will make an assessment of the potential impact of commercial confidentiality under that contract on provision of information to Parliament that helps facilitate scrutiny of value for money.

Answered by Alex Norris - Minister of State (Home Office)

The Support Payment Card contract was awarded to Prepaid Financial Services Limited (PFS) on 24 May 2020 as a Call-Off to Lot 2 (Prepaid Cards) of the RM 3828 Crown Commercial Services Framework Contract for the provision of the Support Payment Card Service.

PFS successfully secured a place on Lot 2 of the Framework Agreement along with four other suppliers. The Home Office determined which supplier could deliver the best value for money solution to the Home Office’s requirement. The evaluation considered both quality and price. Therefore, at the time of contract award, PFS’ solution offered the best value for money.

As these services were compliantly procured, and we undertake regular reviews of Supplier performance and assessments of financial and commercial data via established governance forums, value for money is scrutinised on an ongoing basis.

The risks of disclosing information that is considered confidential and commercially sensitive outweigh the benefits of disclosure. Release would impact on the Home Office’s ability to obtain maximum value for money for taxpayers. Disclosure of PFS’ commercially sensitive information could also impact upon their ability to compete for future services of this nature.


Written Question
Asylum: Finance
Friday 6th February 2026

Asked by: Rupert Lowe (Independent - Great Yarmouth)

Question to the Home Office:

To ask the Secretary of State for the Home Department, with reference to contract “Support Payment Card”, procurement reference 429018/1483183, what controls exist to prevent (a) unnecessary and (b) duplicate payments being issued.

Answered by Alex Norris - Minister of State (Home Office)

The Home Office has robust controls in place to ensure Support Payment Card transactions are accurate and appropriate, including system led instructions that issue the correct support level, active monitoring of ongoing eligibility, and prompt discontinuation of payments when an asylum seeker is no longer entitled.


Written Question
Asylum: Finance
Friday 6th February 2026

Asked by: Rupert Lowe (Independent - Great Yarmouth)

Question to the Home Office:

To ask the Secretary of State for the Home Department, with reference to contract “Support Payment Card”, procurement reference 429018/1483183, what the administrative cost is for each card, excluding the value of payments loaded onto cards.

Answered by Alex Norris - Minister of State (Home Office)

Information on the allowances provided to asylum seeking cohorts is publicly available: Asylum support: What you'll get - GOV.UK

Administrative costs related to the provision of payment cards are commercially sensitive and not for publication.


Written Question
Asylum: Finance
Friday 6th February 2026

Asked by: Rupert Lowe (Independent - Great Yarmouth)

Question to the Home Office:

To ask the Secretary of State for the Home Department, with reference to contract “Support Payment Card”, procurement reference 429018/1483183, why parts of the documentation relating to the contract are marked official sensitive; and what criteria are used to determine redactions.

Answered by Alex Norris - Minister of State (Home Office)

Information considered commercially sensitive, containing personal information or other sensitive topics or information is not routinely published and is therefore redacted by the Home Office.


Written Question
Asylum: Finance
Friday 6th February 2026

Asked by: Rupert Lowe (Independent - Great Yarmouth)

Question to the Home Office:

To ask the Secretary of State for the Home Department, with reference to contract “Support Payment Card”, procurement reference 429018/1483183, which officials and Ministers approved the final award decision, and on what dates.

Answered by Alex Norris - Minister of State (Home Office)

The final award followed all internal approval processes, including appropriate governance committees. Ministerial approval was not required due to the value of the contract award.