Transport Accessibility for Disabled People

Ruth Cadbury Excerpts

Thursday 26th March 2026 Commons Chamber

[Ruth Cadbury (Brentford and Isleworth) (Lab)]

I beg to move,

That this House has considered the matter of transport accessibility for disabled people; notes the recommendations of the Transport Committee in its First Report of Session 2024-25, Access denied: rights versus reality in disabled people’s access to transport, HC 770, and the Government’s response to that report, HC 931; and agrees with the Committee that there is an urgent need for review of the legislative framework and the enforcement regime to ensure that the gap between rights and obligations and the daily experience of disabled travellers is closed.

I thank the Backbench Business Committee for scheduling today’s debate. The Transport Committee’s report, “Access denied: rights versus reality in disabled people’s access to transport”, was published a year ago. It was reported to the House on 10 June, and the Government response was published on 1 July. The timing of this debate enables me to provide a timely update on the work achieved by the Government and transport sectors over the past year, and to cover areas where more needs to be done. I am going to cover strategy, infrastructure and enforcement, and I will conclude with a few questions for the Minister.

Our report follows an in-depth inquiry that started in 2023 under the leadership of my predecessor as Chair, Iain Stewart. We travelled with people with disabilities to understand their experiences and the challenges they face, and we heard from a wide variety of people and organisations, whose knowledge was invaluable. The report has also informed much of the Committee’s other work over the last year or so, on buses, taxis and the street environment—areas where poor design and maintenance, and a lack of priority, continue to inhibit transport access unnecessarily.

In the year since the report was published, several important steps have been taken, and I thank the Government and others for these. The accessible railways road map was published alongside the Railways Bill in November last year and includes actions ahead of the formation of Great British Railways, such as a minor works budget and improved lift information. GBR will later set out its own plans through the long-term rail investment strategy. The Bus Services Act 2025 requires accessible network plans, streamlines disability awareness training and supports more accessible bus stop design. The aviation accessibility implementation group was established to deliver improvements in air travel for disabled passengers following the earlier task and finish group recommendations.

On railcards, eligibility has been extended to Blue Badge holders and will soon expand further to cover a wider range of visible and non-visible disabilities. On pavement parking, after five years of waiting—most of that was under the last Government—the Government have finally announced their next steps, and we await legislation. On taxi licensing standards, we welcome the amendments to the devolution Bill, including new national minimum standards that will include robust accessibility requirements. The Railways Bill introduces a duty on the Secretary of State and GBR to consider disabled passengers’ needs, and ensures that GBR is covered by the public sector equality duty. We welcome the publication of the equality impact assessment, and we will scrutinise it closely.

Let me now cover three strands that are essential if we are to embed and deliver lasting change. First, there needs to be a practical, ambitious and integrated transport strategy. The last Government’s 2018 inclusive transport strategy aimed for equal access for disabled people by 2030, but when we gathered evidence for our report, it was clear that that ambition was not being met. Much of the strategy focused on “considering”, “exploring” or “consulting”, rather than on delivering substantive change. Our report called for a new inclusive transport strategy; instead, the Department said that accessibility would be embedded as a “golden thread” in the forthcoming integrated national transport strategy.

That may be positive, but we still have not seen the strategy, which was originally expected by the end of 2025. We cannot judge whether accessibility will truly be prioritised until it is published. The Department says that the strategy will include clear actions and milestones for accessibility, so I hope that Ministers will ensure that those actions are ambitious, properly funded and capable of delivering inclusive transport—not just in principle, but in practice. After a decade of best-practice sharing and awareness raising, disabled people do not need warm words; they need a practical pathway to full accessibility.

On infrastructure, we need to avoid embedded barriers. When people think about accessibility, they usually picture lifts, ramps, level boarding, tactile surfaces, accessible bus stops, hearing loops, and reliable audible and visible announcements—and rightly so, as these are basic enablers. Inaccessible infrastructure is one of the most stubborn barriers to people with disabilities accessing our transport system. Transport assets are long-term investments, so mistakes become embedded for generations. The built environment can be enabling or deeply disabling. As many disabled people tell us, people are not disabled; too often it is the environment that disables them.

[Marsha De Cordova (Battersea) (Lab)]

I congratulate my hon. Friend on her opening speech. Does she agree that society’s disabling barriers prevent disabled people from being able to have accessible transport, and that the Government and others need to understand that we have to change the infrastructure? That is how we are going to create an inclusive and fully accessible transport network.

[Ruth Cadbury]

My hon. Friend is entirely right. She is a passionate advocate—not just in transport, but across the piece—on the needs and rights of disabled people. To a large extent, this issue in transport is a subset of the societal challenge that she rightly raises.

The barriers that I have described prevent access to employment, education and services, and prevent people from having social lives. Following long delays, eight Access for All station upgrades have been confirmed, with 23 more moving to detailed design, and another round may be funded in the next spending review. These upgrades are welcome, but they feel like a drop in the ocean. At current investment rates, the rail network will not be fully step-free for a century, according to the Disabled Persons Transport Advisory Committee’s estimate in 2022. As Emma Vogelmann, formerly of Transport for All, has said:

“Accessibility must be delivered as standard across the whole network, not rationed station by station over generations.”

Judging by Transport questions this morning, as well as every previous one I have sat through, Members who have been waiting for station improvements in their constituencies clearly feel the same way.

We also await the Government’s new rolling stock strategy, which must set out a clear approach to level boarding. On holiday in France and Italy last summer, I saw clear ambition for that, as demonstrated by the lift access being built, if not already installed, across a number of rural stations. I hope GBR will inject that missing ambition into the UK rail system.

On electric vehicles, Transport Focus recently found that not a single charger on the strategic road network met voluntary accessibility standards, so we risk building new barriers into our future infrastructure, and those barriers will be expensive to fix later.

This is not just about hardware; we must embed accessibility into decision making. Witnesses to our recent inquiry into the Railways Bill expressed concern that, under the Bill, GBR must balance the interests of disabled people with cost. Of course, cost is always relevant, but we have repeatedly seen accessibility lose out. So we have recommended that GBR be required not just to consider but to deliver tangible improvements to accessibility.

On enforcement, we must ensure that rights are real. One of the most striking findings of our inquiry was that disabled people often have rights on paper that do not translate into real experiences. The reason is simple: enforcement is too weak.

[Sir Julian Lewis (New Forest East) (Con)]

I apologise for not being able to contribute substantively to this debate, owing to a commitment to lead another debate in Westminster Hall shortly.

Bus passes are hugely valued by the disabled community, but there is a frustration along the lines that the hon. Lady has hinted at, which is that some people cannot make use of their bus passes without a companion, yet the inclusion of a companion bus pass in the entitlement to have a bus pass is discretionary, not mandatory. Would she agree with me that it is not much good giving a bus pass to a disabled person if that does not cover the companion they need with them to make use of it?

[Ruth Cadbury]

The right hon. Gentleman makes a very good point, and that is a good example of a systemic policy issue that could well be addressed.

Enforcement currently relies on individual passengers pursuing complaints or court cases, which is unrealistic, expensive and often ineffective. Many people do not know who to complain to, court processes are costly and unpredictable, and even successful judgments do not always lead to improved practice. As a result, many people just give up travelling, because what is the point? For example, earlier this month the Office of Rail and Road secured commitments from Northern Trains to improve disability training and passenger assistance, which is welcome, but the ORR’s concerns dated back to 2019, with formal action emerging only years later. Such delays mean that disabled passengers continue to be failed daily, and a system that relies on individuals is unfair.

On the enforcement gap, we concluded that regulators need more powers, more resources, a clearer mandate to intervene earlier and a cross-modal approach. The Government did not, unfortunately, accept these recommendations, and there is still no clear plan to close the enforcement gap. We appreciate the Department’s commitment to explore collective action on accountability, but we would ask the Minister for an update. When we raised enforcement with the Secretary of State in correspondence—it is listed on the Order Paper—and when she last appeared before us in November, she told us that she wanted operators simply to comply with the law rather than relying on enforcement. We agree that compliance is ideal, but robust enforcement is a necessary part of achieving that compliance, and disabled people should not be expected to force the system to uphold their own rights.

We very much welcome one aspect of the Government response to our report, which is a commitment to review the overly complex and fragmented legal framework governing transport accessibility. The Department has agreed to take forward this work with the Law Commission, and I was delighted to see that the Law Commission has launched its review this week. That is long overdue, but it could bring long-term benefits.

We appreciate the Minister’s engagement on the planned accessibility charter, but it must be more than a restatement of existing duties. The areas it must tackle include the street environment, enforcement of the public sector equality duty and clearer expectation on transport operators, and it must be genuinely co-produced with disabled people. My question is: how will the charter be enforced? As new statutory duties are created under the Railways Bill, enforcement routes need to follow. The new passenger watchdog is intended to be powerful, but it currently lacks the enforcement powers that we believe are needed.

In conclusion, accessibility is not a “nice to have”; it is a fundamental right and a precondition for equality. From taxis to railways and from aviation to the street environment, enforcement should be at the heart of the strategy for accessibility. Do the Government agree that there is an enforcement gap, and if so, what steps will they take to deliver stronger, earlier and more effective enforcement across all modes of transport? How are disabled people directly shaping the integrated national transport strategy and the accessibility charter, and what measures will give the charter real teeth so that operators and local authorities are held accountable?

Finally, I thank all the disabled people and disabled people’s organisations that contributed to our inquiry, those who have shared their experience since and those who continue to advise us. We will keep drawing on their expertise as we scrutinise the Government’s progress on all modes of transport.

[Several hon. Members rose—]

--- Later in debate ---

[Ruth Cadbury]

I thank hon. Members for their contributions to this debate, and the Committee team for the contribution they have made to our work in this important area. I welcome the Minister’s commitment and ambition, and his list of Government initiatives in this area, and I am glad that the Law Commission will be involved in giving teeth to the charter. I just hope that in due course, Ministers will clarify whether disabled people will be involved in shaping the integrated national transport strategy, and will address my questions on the enforcement gap. A fully accessible transport system benefits us all, but we have to remember that—as others have said—disabled people often do not have the choice that many of us have about which mode of travel is available and accessible to them, given their specific needs.

Question put and agreed to.

Resolved,

That this House has considered the matter of transport accessibility for disabled people; notes the recommendations of the Transport Committee in its First Report of Session 2024-25, Access denied: rights versus reality in disabled people’s access to transport, HC 770, and the Government’s response to that report, HC 931; and agrees with the Committee that there is an urgent need for review of the legislative framework and the enforcement regime to ensure that the gap between rights and obligations and the daily experience of disabled travellers is closed.