Future of Postal Services
Sarah Green Excerpts(1 year, 4 months ago)
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Sarah Green (Chesham and Amersham) (LD)
I am grateful to the hon. Member for Birmingham, Hall Green (Tahir Ali) for securing the debate. For years, Royal Mail has repeatedly fallen short of several of the performance targets that it is required to hit. The most recent quality of service report reveals that, in the second quarter of 2022, it missed its first class USO by a staggering 20%. As Matthew Upton, the Director of Policy at Citizens Advice has said:
“Ofcom is letting Royal Mail off the hook for substantial mail delays. Failure to hit a single quarterly target for over two years is simply unacceptable.”
While Royal Mail’s year-end quality of service reports chart some improvement, I am not satisfied with this. Royal Mail was closer to hitting several of its targets last year, but it still consistently failed to hit key delivery targets in every quarter since the emergency regulatory period for covid came to an end. Ofcom must provide us with reassurance that unless there is substantial improvement, it will take enforcement action. After all, what do targets really mean if nobody is ensuring that they are being met?
Oral Answers to Questions
Sarah Green Excerpts(1 year, 5 months ago)
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Graham Stuart
I thank the hon. Gentleman for his question, and for his close interest in this field and knowledge of it. I look forward to sharing with the House further thoughts on how we can deliver precisely that more dynamic situation going forward. As he rightly says, there are provisions in the Energy Bill, which I am delighted to announce is resuming its passage through Parliament.
Sarah Green (Chesham and Amersham) (LD)
Lee Anderson (Ashfield) (Con)
The Minister for Climate (Graham Stuart)
The Government have doubled support to £200 for alternatively fuelled households in recognition of the pressures caused by rising fuel costs. We are committed to delivering that payment to households as soon as possible this winter, and will announce further information on the delivery and timing of those payments in due course.
Sarah Green
People living in park homes are concerned that they have had no further information on when support will be available to them, or how they will access it. One representative of the company managing a park home site in my constituency first raised this issue with me in August, yet months on we still have no further information. Can the Minister provide some reassurance that people living in park homes will not slip through the cracks, and give some clarity as to when they will receive the £400 of support that they have been promised?
Covid-19 Pandemic: Royal Mail Services
Sarah Green Excerpts(2 years ago)
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Westminster Hall is an alternative Chamber for MPs to hold debates, named after the adjoining Westminster Hall.
Each debate is chaired by an MP from the Panel of Chairs, rather than the Speaker or Deputy Speaker. A Government Minister will give the final speech, and no votes may be called on the debate topic.
This information is provided by Parallel Parliament and does not comprise part of the offical record
Sarah Green (Chesham and Amersham) (LD)
It is a pleasure to serve under your chairmanship, Ms Ali. I congratulate the hon. Member for Dulwich and West Norwood (Helen Hayes) on securing the debate and I associate myself with the words of appreciation for postal workers that have already been expressed.
The recent postal disruption in my constituency hit a peak in the latter half of last year, so unsurprisingly much of the correspondence I received centred on its impact on the festive season, with Christmas cards and presents sent in November not arriving until the new year. I first got in touch with Royal Mail about my concerns about the Amersham sorting office in September 2021. The original responses were inadequate. It initially assured me that the delays were temporary and that, although reduced, service to the affected areas was still regular and being delivered rotationally every other day. Based on the testimonies of constituents shared with me in the following weeks, that was in no way an accurate representation of the situation on the ground.
One elderly constituent missed two long-awaited hospital appointments as the letters did not arrive until after the appointments were scheduled. Another told me that they ended up in rent arrears and debt after a delay in the delivery of a bank card. The same constituent was left without any form of identification as they waited for a new driving licence and the other identity documentation to be returned to them.
Of course, we all understand that Royal Mail has been dealing with a pandemic, and I am well aware of the difficulties caused by staff absences as a result. I understand why Ofcom decided to grant an exemption to Royal Mail’s universal service obligation, but the level of service we have been left with in places has been completely unacceptable. A few days’ delay is one thing; a month’s is another. If exemptions are granted, there should be an obligation to clarify what is and is not acceptable.
Royal Mail conceded that, as well as the pandemic and staff shortages, the difficulties at Amersham sorting office related to changes to the delivery rounds. It transpired that entire streets were missed off the routes, so some people were getting no mail at all. I have been in regular contact with Royal Mail about that since the autumn, and by the end of January things were largely in a much better place, but I have started to receive the same messages about postal delays to my inbox all over again. That is nothing to do with the exceptionally committed postal workers; there is something going wrong at a higher level.
I echo my colleagues’ calls for more detailed data, broken down at a more focused level. It is clear that reporting does not paint an accurate enough picture. In my area, the most severe disruption focused on the HP6, HP7 and HP8 areas. To ensure a more consistent service, Ofcom must require Royal Mail to provide more detailed data in order to root out the problems plaguing service delivery. Holding Royal Mail to account is desperately needed. The hard-working postal workers I have spoken to are not responsible for the backlog they are trying to clear.