Hospitality Sector

Sarah Olney Excerpts

Wednesday 3rd September 2025 Commons Chamber

[Sarah Olney (Richmond Park) (LD)]

The economic landscape is extremely difficult for many businesses and industries, and hospitality is one of the sectors facing the most acute challenges. Pubs, restaurants, cafés and hotels are dealing with huge pressures—unfair taxes, soaring energy bills, skills shortages, and a broken business rates system. The Labour Government have had more than a year to address these issues, but instead of throwing businesses a lifeline, their policies have only made it harder for businesses to keep their head above water. Changes to employers’ national insurance, the reduction in business rates relief and the absence of any meaningful action to bring down commercial energy prices are all factors contributing to job losses, business closures and stagnant economic growth.

Although this Government’s decisions have made things worse, business sentiment certainly was not rosy during the last Parliament. Years of dire economic mismanagement by the previous Government forced business owners to make cuts, hike prices and work longer hours. Even though we Liberal Democrats are supportive of today’s motion, we feel obliged to point out that the Conservative Government’s chaotic approach caused so many of these problems, including soaring energy costs, a staffing crisis, and the vast increase in regulation and red tape brought about by their dismal Brexit negotiations.

According to UKHospitality, the measures in last year’s autumn Budget delivered a hit to the sector worth a cumulative extra £3.4 billion annually. Meanwhile, data from the Office for National Statistics shows that the hospitality sector has shed nearly 70,000 jobs since last October. That works out as an astounding 3.2% of all jobs in the sector, and it is 266% higher than the number of jobs lost in the overall economy. Those figures lay bare the slow dismantling of the hospitality sector as a direct result of this Government’s policies. A recent survey conducted by UKHospitality found that since the autumn Budget, a third of hospitality businesses are now operating at a loss, with 60% cutting jobs, 75% having increased prices, and two thirds reducing staff hours. These cuts are a last-ditch attempt by businesses just to stay afloat as they cry out for support. Small businesses are the beating heart of our economy.

[John Milne (Horsham) (LD)]

This morning I received a letter from Kelly Mariner, the manager of an independent coffee shop in my constituency of Horsham. She said:

“Since the last Budget I have been unable to hire new staff and cannot grow my business. I am spending every day doing the job I love in front of the customers, but it means I can’t develop or follow up new ideas. Paperwork is a juggling act and I spend very little time with my family.”

She asked to meet me. Does my hon. Friend agree that meeting those in the hospitality industry is exactly what the Chancellor needs to do before digging her budgetary hole any deeper?

[Sarah Olney]

My hon. Friend gives a striking example of exactly what I was saying about the pressures faced by the hospitality sector. He is absolutely right that the Chancellor needs to hear these calls from the hospitality sector as she puts together her Budget, which we now expect at the end of November.

Small businesses are the beating heart of our economy. They are at the centre of our local communities, and they create the jobs we all rely on. We are glad that raising the employment allowance will shield the very smallest employers, but thousands of local businesses, including many in the hospitality sector, will still feel the damaging impact of the national insurance increase. My Liberal Democrat colleagues and I have voted against the Government’s misguided jobs tax at every opportunity, and I once again urge them to scrap these measures, but I also press the Minister to at least spare our treasured pubs, restaurants, café and hotels by exempting the hospitality sector from this tax rise. Whether they were aware of it or not, the Government’s decision to raise the rate of national insurance contributions while reducing the salary threshold at which it is levied has significantly increased the cost of employing part-time workers, delivering a disproportionately large blow to the hospitality sector.

[Monica Harding (Esher and Walton) (LD)]

The Minister has talked about social mobility. Does my hon. Friend agree that when a company cuts hours, it is those who work part time—some of the most disadvantaged members of society—who lose out, and lose their jobs?

[Sarah Olney]

My hon. Friend is exactly right. That is why this jobs tax has been so damaging, not just to the hospitality sector but to the many people who rely on the sector for flexible work that can fit in with their caring demands or other issues that they are experiencing.

[Dr Andrew Murrison (South West Wiltshire) (Con)]

The hon. Lady is trotting out a whole load of helpful suggestions, of which the hospitality Minister is no doubt taking careful note for the time when he makes his representations—which he said he would not be making—to the Chancellor. Does the hon. Lady agree that he could also make recommendations to the Deputy Prime Minister, especially in relation to the Unemployment Bill, that would have no particular cost attached? I am thinking of the “banter ban”, which even the Equality and Human Rights Commission has said is absolutely bonkers, and is likely to make hospitality venues even less attractive to those who need to use them.

[Sarah Olney]

I thank the right hon. Gentleman for his intervention, but I entirely disagree with him about the banter ban. The Liberal Democrats agree with the concerns expressed in the motion about the challenges facing the hospitality sector, but we do not agree with the part of the motion that expresses regret about measures in the Employment Rights Bill on workplace harassment, which we do not believe have been accurately represented. As is clear from what has been said by my hon. Friend the Member for Torbay (Steve Darling) and the significant work done on this issue by my hon. Friend the Member for Bath (Wera Hobhouse), we welcome the introduction of reasonable and workable measures to protect employees from harassment in their place of work.

The Government must take steps to boost the hospitality workforce, and that includes showing much more urgency in introducing a youth mobility scheme. It took nearly a year for them to listen to calls from the Liberal Democrats and others for the negotiation of a youth mobility system, and I hope that Ministers will not continue to drag their feet on an agreement that will truly benefit the hospitality sector. Changes implemented in April 2024 that increased the minimum salary threshold for skilled worker visas shrank the talent pool from which businesses can recruit, contributing to greater staff shortages, and in a 2024 survey of nearly 1,700 employers from a range of sectors, including hospitality, almost 40% of employers with hard-to-fill vacancies said that a reduction in the availability of overseas talent was one of the main causes of staffing issues. At a time when so many businesses are considering whether they can remain viable, we must give hospitality businesses the tools they need to grow and help boost the wider economy, and access to global talent is part of that. I therefore ask the Minister once again whether the Government will finally set out a timeline for the introduction of a youth mobility scheme.

We also need serious action from the Government on boosting the domestic workforce by supercharging apprenticeships and investing in skills and retraining opportunities. Can the Minister assure the House that Skills England will function as a properly independent body, with employee rights at its heart?

Businesses across the country continue to struggle with sky-high energy costs, and I recognise that the recent industrial strategy provided some welcome measures on that front, particularly for the manufacturing sector, but as the motion points out, there was very little in the strategy to help support hospitality firms with their soaring energy bills. Liberal Democrats have long campaigned for energy market reform, which would include reducing our reliance on expensive fossil fuel imports by investing in home-grown renewable energy. In recent months we have set out a plan to cut energy bills by half within 10 years by breaking the link between gas prices and electricity costs, so that households and businesses can see the benefits of cheap, clean power in lower energy bills.

[Mr Angus MacDonald (Inverness, Skye and West Ross-shire) (LD)]

May I intervene, please?

[Sarah Olney]

Yes.

[Mr MacDonald]

It is difficult to get a word in. [Laughter.] I am married; I know about these things.

I have 100 staff members in the hospitality industry in the highlands, and I can say that all is not well in hospitality by any means. Those who are not on mains gas are paying for electricity, by and large, and we are paying four times as much for energy as people in the city. Moreover, we in Scotland do not receive the same business rates relief as the rest of the UK. [Interruption.] I thank my Scottish National party friends, who are sitting next to me. Our staffing costs, including employers’ national insurance contributions, have increased by 12.4%. So we have real problems, and I must say to the Minister that all is not well.

[Sarah Olney]

Well, I think I thank my hon. Friend for his intervention. He is, of course, absolutely right about the cost of energy and the difficulties that it presents for businesses up and down the country. His point about Scotland in particular is well made. Will the Minister consider the proposals put forward in our plan, which could help to truly ease the burden not just on the hospitality sector, but people across the country?

Finally, I turn to business rates. Today’s motion rightly reflects many of the economic mistakes made by this Government. However, it is important to highlight that it was the last Conservative Government who broke their manifesto promise to reform business rates, leaving small businesses trapped in an outdated and unfair system. Of course, the current Government have also pledged to replace the system, with no action taken thus far. The Liberal Democrats will continue to hold Ministers accountable for their pledge, because there is a need for a fundamental overhaul of the unfair business rates system. It penalises manufacturers when they invest to become more productive and energy efficient; it leaves pubs and restaurants with disproportionally high tax bills; and it puts our high-street businesses at an unfair disadvantage, compared with online retail giants. In too many places, pubs, restaurants and shops are being forced to close, taking with them jobs, opportunities and treasured community spaces.

More broadly, the outdated tax system inhibits business investment, job creation and economic growth, holding back our national economy. These problems have persisted for too long, and it is high time the Government took action. Our proposals for fair reform would cut tax bills, breathe new life into local economies and spur growth. Equally importantly, they would provide long-term certainty for businesses, which in today’s commercial environment is needed more than ever.

The value of our hospitality sector goes beyond economics. Pubs, restaurants and cafés are the beating hearts of our towns; they brighten our high streets and bring our communities together. The economic landscape created by the last Government did so much to damage them, and this Government continue to push many to the brink of collapse. I hope today that Ministers will listen to the Liberal Democrats’ calls and reverse the jobs tax, bring forward plans for business rate reforms, and seriously consider our plans to cut energy bills for people and hospitality firms across the country.

[Madam Deputy Speaker (Caroline Nokes)]

There is now a five-minute time limit.