Abuse of Customer-facing Workers

Sarah Olney Excerpts

Wednesday 17th June 2026 Westminster Hall

[Sarah Olney (Richmond Park) (LD)]

It is a pleasure to serve under your chairmanship, Mrs Hobhouse. I congratulate the hon. Member for Caerphilly (Chris Evans) on securing this debate and on his excellent opening remarks.

Abuse against people in customer-facing roles is always unacceptable. No one should ever have to face abuse in their place of work. The Liberal Democrats were supportive of the measures included in the recent Crime and Policing Act 2026, which introduced the specific recording of offences of assault against retail workers. After years of increasing violence and abuse experienced by those working in retail and other frontline work, the introduction of this offence should act as a strong deterrent against abuse and allow data on such abuse to be more reliably recorded.

Although there has been an improvement on the legal deterrence front and in the collection of data, we need greater enforcement to ensure that offenders are reprimanded for committing acts of abuse. After a decade of cuts to police numbers and resources, people want a return to having a visible police presence in their communities, focusing on preventing and solving crime. Restoring a permanent police presence on our local high streets is the most effective way to deter rogue operators and give people confidence to report illicit behaviour.

This Labour Government promised the public 13,000 more police officers. Instead, officer numbers have fallen. By March this year, there were 4,000 fewer frontline officers than the year before. Over the past 18 months, we have seen not only a reduction of force numbers, but a decline in policing resources. In my Richmond Park constituency, there is now no 24/7 police front counter in the whole of Richmond borough, and the Royal Parks police force has been disbanded, increasing pressure on neighbourhood teams. Just this week, police in Richmond Park had to make an operational decision about whether to provide a presence by Teddington Lock to deter children from jumping off the lock, which puts them at risk of drowning, or to police bonfires, drug use and antisocial behaviour on Richmond Green. I do not envy the officers who have to make those operational decisions, but the lack of funding has put our local force in that position.

What has been most noticeable in our community is the rise of retail crime. The Liberal Democrats have called on the Government to do more to address this.

[Josh Babarinde (Eastbourne) (LD)]

Domestic abuse survivors who work in retail roles are at particular risk in that their perpetrators often know exactly where they are, which till they might be working at and what their shift patterns are. The perpetrators can continue to perpetrate abuse even while their victim or survivor is at work. Does my hon. Friend believe that the Government need to go even further to provide protections to specifically protect domestic abuse survivors in retail roles?

[Sarah Olney]

I thank my hon. Friend for that excellent intervention and for all his work. He speaks so powerfully for the victims of domestic abuse, and I thank him for taking this opportunity to raise the issue. I hope that the Minister has heard what he said, because it is an extremely serious point. We should have the victims of domestic abuse at the front of our minds when we think about this issue and the particular risk that it creates for them.

Shoplifting not only causes shops to lose out on sales, with the costs then passed on to paying customers, but means that staff members, often young people, are met with the possible threat of violence. Shoplifting has risen by a staggering 48% in England and Wales over the past five years. Every time I meet the owner of a local store, I am told that shoplifting has effectively become decriminalised. Thieves do not feel the threat of reprisal, and staff do not feel protected by law enforcement. It is incredibly frustrating that the Government have not connected the dots between increased fear and crime and the stripping back of our police forces’ ability to do their jobs.

That is why the Liberal Democrats have been calling for more money for CCTV through loans of up to £6,500 to small independent convenience stores so that they can install modern CCTV to deter shoplifting and make our high streets safer. The installation of CCTV would act as a deterrent against shoplifting and abuse against staff, save money for police forces by preventing such crimes in the first place, and allow them to conclude investigations more quickly because of a stronger evidence base.

Shop owners and staff members are often told by the police that it is not a cost-effective use of resources to follow up on relatively minor thefts, but to every local business and paying customer it is. I urge the Government to recognise the detrimental impact that shoplifting is having on our society and to take this issue seriously.

[Tom Gordon]

Does my hon. Friend agree that police powers could be beefed up through the use of public spaces protection orders? People in customer-facing roles often end up with abuse from people who might have been drinking. Does she agree that we should look at how those powers could be better used, given that communities, organisations, councils and businesses want them to be enforced?

--- Later in debate ---

[Sarah Olney]

I thank my hon. Friend for that excellent point. We could be doing so much more, not just through the police but across society in different ways, to increase safety on our high streets. People need to know that they are backed up by the police, and that they have a strong and effective police presence to turn to when they have an issue.

The vast majority of abuse that customer-facing staff receive on a day-to-day basis may not come under the authority of the police. That is especially relevant for female members of staff, who will experience crude comments, unsolicited flirting and, at times, explicit harassment, as my hon. Friend the Member for Eastbourne (Josh Babarinde) raised. Having to work under such conditions can cause anxiety in staff members and make them feel extremely uncomfortable at work. A study by Unite found that 56% of women in the workplace have been subject to sexually offensive jokes, 43% have been inappropriately touched and 25% have experienced sexual harassment. In addition, a TUC survey found that 30% of women who experience harassment do not report it to their employer. This goes so much further than just abuse for customer-facing staff; it speaks to a culture across some workplaces in the UK, which we need a much more fundamental approach to root out and change.

Improving the UK Visa System

Sarah Olney Excerpts

Wednesday 3rd June 2026 Westminster Hall

[Ayoub Khan (Birmingham Perry Barr) (Ind)]

It is a pleasure to serve under your chairmanship, Mr Stuart. I thank the hon. Member for Mid Bedfordshire (Blake Stephenson) for securing this debate.

This debate is about more than simply improving the UK visa system; it is about creating an economy that delivers for families, workers and employers alike. It is crucial that we get this issue right. If we are serious about economic growth, supporting public services and helping British businesses succeed, we must be honest: the current direction of travel is deeply damaging. What is worse is that many people are either celebrating it or complaining that we are not moving quickly enough. Now is not the time to accelerate; it is time to slam on the brakes before we drive our economy off a cliff.

The visa system is becoming too harsh on workers, too costly for employers and it is bringing too much uncertainty for families who came to this country in good faith. They followed the rules, paid the fees and contributed to our economy and our communities. The proposal to double the standard qualifying period for indefinite leave to remain from five years to 10 is particularly concerning. Roughly 2.2 million people with temporary visas that ended in 2024 were on a path to settlement and all of them have had the rug pulled from beneath them by this Government.

People came to the United Kingdom under one set of expectations. They built careers, enrolled children in schools, rented or bought homes and made long-term plans. Now, after years of working, paying tax and contributing to our country, they are being told that they must do more to earn their future here.

[Sarah Olney (Richmond Park) (LD)]

Does the hon. Member agree that one of the worst aspects of the new system is how it treats husbands and wives separately? If a husband has gained five years of work experience but the wife has stayed at home to look after their children, she will be treated separately under the new rules such that her path to indefinite leave to remain will become much longer than his. That is having a damaging impact on families.

[Ayoub Khan]

Of course, it creates further uncertainty and, I suspect, further costs because families are having to pay lawyers thousands of pounds. I absolutely agree that the level of uncertainty should be resolved.

The system is not cheap for those who use it. For workers and families, the costs are extraordinary, with the total cost from entry to citizenship ranging from about £12,000 for a lone skilled worker visa holder to more than £40,000 for a parent and child. The immigration health surcharge alone is about £1,000 per person for each year of leave, which is paid up front. A family with one adult dependent and one child on a five-year skilled worker visa will be charged nearly £15,000 to access the NHS. When we take income tax into account, they are paying twice over for the public services that many of them help sustain. They paid their duties in full and then some, and now they are being told that is not enough.

The system is also not cheap for employers. When visa fees, health surcharge payments and compliance costs are included, the five-year sponsorship cost for a single skilled worker can reach £14,000—and that is assuming that everything goes smoothly. The idea that businesses casually choose to sponsor overseas workers instead of hiring locally is simply not credible. If employers could easily recruit British workers with the skills they need, they would do so. The truth is that successive Governments have left this country with serious skill gaps. Now, instead of fixing those gaps, the Government are punishing the employers and migrant workers who have stepped in to fill them.

The consequences are already being felt. Skilled worker visa applications in 2025 were 59% lower than in 2023 when work migration peaked. Construction companies, health trusts and care homes are facing chronic staff shortages. Universities are also under pressure, as tougher restrictions on international students reduce applications and cut vital tuition income. Migrant workers are at the heart of the systems that care for our sick and elderly, build our homes, grow our food and drive innovation.

Public opinion recognises this, more than Ministers often admit. British Future’s latest immigration tracker survey has shown that more than 60% of the public support increasing or maintaining numbers of nurses, doctors, care home workers, engineers, seasonal agricultural workers, academics, teachers and IT experts, while more than half support increasing or maintaining numbers of construction workers, catering staff and lorry drivers.

Police Reform

Sarah Olney Excerpts

Thursday 13th November 2025 Commons Chamber

[Sarah Jones]

I join my hon. Friend in praising John Tizard for the work that he is doing and will continue to do. As I set out, and subject to legislation, the police and crime commissioner model will be abolished at the end of the existing term of office, in May 2028. The transition to the new governance arrangements will be overseen by a small programme team in the Home Office and me, and the legal framework to bring about those changes is expected to be included in a second-Session police reform Bill, subject to parliamentary time. Primary legislation will be needed to make those changes, and we will introduce that as soon as we can. We will be working very closely with existing police and crime commissioners, local authorities and the Ministry of Justice.

One function that our police and crime commissioners fulfil is commissioning victim services, which is incredibly important. When we transition those functions, we need to ensure that we do not drop any balls and that we keep on doing the important work that we need to do, so I am very happy to have more conversations with colleagues about how the model will develop over time. We will ensure not just that we save money and introduce a better system, but that we make people safer in our communities.

[Sarah Olney (Richmond Park) (LD)]

In my constituency of Richmond Park, our policing force has been decimated. We used to have three police stations, and now we have none. The next nearest police station is facing the closure of its front counter, and the Royal Parks police force has been scrapped. People in my constituency have no faith that common crimes such as shoplifting, burglaries or antisocial behaviour will be resolved or that offenders will be apprehended. With this in mind, does the Minister agree that the greatest reform needed to improve policing efficiency is sufficient funding, and what conversations has she had with the Mayor of London about bolstering the resources available to the Metropolitan police?

[Sarah Jones]

Funding is enormously important, and we are providing our police with a real-terms funding uplift this year. We are going through the allocation process at the moment, and we will make announcements in the usual way before the end of the year. I do stress that money is incredibly important, and we are providing more of it, but if we look at the day-to-day activities of many of our police officers, they are not productive, and they cannot be because of the ancient systems that are in place. As an example, if officers download data from a mobile phone, which they need as part of the evidence for a crime, they will be given it in an Excel spreadsheet and they have to ctrl+F to find the things they need. It is extraordinarily unreformed as a system. There are pockets of great innovation, but it is not the same across the whole system. We have to drive efficiencies, and officers are crying out for us to do that to enable them to do the jobs we expect them to do. Yes, money is important, and the Mayor of London has put more funding—much more money—from his own budget into policing, but we need to ensure the police are doing what we want them to be doing.

Asylum Hotels: Migrant Criminal Activity

Sarah Olney Excerpts

Monday 21st July 2025 Commons Chamber

[Mr Speaker]

I call the Liberal Democrat spokesperson.

[Sarah Olney (Richmond Park) (LD)]

The scenes of violent unrest at the Bell hotel this weekend are deeply concerning. Liberal Democrats will always defend the right to peaceful protest, but what we saw went far beyond that. There is no place for that sort of violence and thuggery in our society. I thank the police and the emergency services for their brave and professional response, and my thoughts go out to anyone who is feeling frightened as a result of those unacceptable scenes.

It is completely understandable that people are concerned about criminal activity, not least after the former Conservative Government’s chaotic approach to immigration shattered public trust. That is why we need an efficient asylum system that swiftly returns those without a genuine right to stay. I would welcome details from the Minister on what steps the Government are taking to deliver that. Clear rules that are properly enforced will be key to rebuilding public trust in the system after it was broken by the Conservatives.

[Dame Diana Johnson]

I welcome the tone of the hon. Lady’s contribution. This is a serious issue; I fully agree with her on peaceful protest, but it is totally unacceptable when that steps over into violent disorder, as we saw last summer, for example. She will know that there is a huge effort going in to deal with the backlog we inherited from the previous Government—to speed up the process so that those people who should not be in our country are swiftly removed, and those refugees and asylum seekers whose claims are accepted can get on with the rest of their lives.

Hong Kong Democracy Activists

Sarah Olney Excerpts

Tuesday 4th March 2025 Commons Chamber

[Dan Jarvis]

I do not want to get too far ahead of myself, as I will be making a statement shortly. I can say that we are working at pace to implement the FIR scheme. This is an important tool in the Government’s armoury. It will strengthen the resilience of the UK political system against covert foreign influence, and it will provide greater assurance around the activities of certain foreign powers and entities that we know to be a national security risk. We are getting on with the work, and we plan to lay the regulations that underpin the scheme in the near future, ahead of it going live in the summer.

[Sarah Olney (Richmond Park) (LD)]

It is a privilege to represent a substantial community of Hongkongers in Richmond Park. I notice from Hansard that I was last here two months ago to ask the Government about renewed reports of repression against Hongkongers in this country, yet here we are again and nothing has been done to reassure my constituents about their continued safety and security in this country. I was interested in the Minister’s response to the hon. Member for Leeds Central and Headingley (Alex Sobel), who talked about reviewing transnational repression. I urge him to give us some more detail about when we in this House, and my constituents in Richmond Park, can expect to hear more about what the Government plan to do about this.

[Dan Jarvis]

The hon. Lady makes an important point. Let me give her an absolute assurance that we take these matters incredibly seriously. That is why, through the defending democracy taskforce, which I chair, we have continued a process that was initiated by the previous Government to review the issue of transnational repression. For the sake of clarity, I can say to her that any attempt by any foreign Government to coerce, intimidate, harass or harm critics overseas, which undermines our democracy and the rule of law, is completely unacceptable. We have at our disposal now the National Security Act 2023, which enables law enforcement and the security and intelligence agencies to deter, detect and disrupt the full range of modern-day state threats, including actions that amount to transnational repression. As I say, the defending democracy taskforce is looking very carefully at the issue of transnational repression. There has been a lot of work taking place across Government, and we will have more to say about it shortly.

Iranian State Threats

Sarah Olney Excerpts

Tuesday 4th March 2025 Commons Chamber

[Dan Jarvis]

My hon. Friend makes two important points. I completely agree with his point about the Iranian people. This is not about them; it is about the targeted activity of the Iranian state. We are absolutely clear that the measures we have announced today are specifically for those state entities, not for the people of Iran.

My hon. Friend also made an important point about police training. I confirmed in my introductory remarks that work by counter-terrorism police, with all our territorial police forces right around the country, is already under way. It is absolutely essential that police officers on the beat, wherever they may be, have the training that they need to spot and more effectively understand the risks and threats that some of our citizens are subjected to. That is relatively new work; it is being progressed at pace. I am grateful to counter-terrorism police and to police forces right around the country for their commitment to it.

[Sarah Olney (Richmond Park) (LD)]

It has been a privilege and an honour to engage with my many Iranian constituents over the years, but I am always filled with horror when they tell me stories not only of what is happening to their family and friends back home in Iran—particularly the oppression still suffered by many women—but of their experiences in this country. I very much welcome the measures that the Minister has outlined, particularly in relation to police training, which I know will make a big difference to my constituents.

One issue that those constituents often raise with me, and which is one of the biggest for British-Iranians living in this country, is banking. I very much welcome the Minister’s response to the hon. Member for Kensington and Bayswater (Joe Powell) on money laundering, but British-Iranian residents who have been living here for many years often find that their bank accounts are frozen, which leaves them in considerable financial hardship—some of those banking restrictions are just imposed without discrimination. Will reassurances can the Minister give my constituents about their ability to continue banking without restrictions?

[Dan Jarvis]

I am grateful to the hon. Lady for those points, and for referring to our work to ensure that, wherever they are in the country, police officers have the requisite knowledge and experience to handle such matters when they encounter them. She makes a good, practical point about frozen accounts and banking arrangements for British-Iranians. Let me take that away and come back to her. She will recall that I mentioned earlier the work being done, through the defending democracy taskforce, to review the issue of transnational oppression. We are looking carefully at what more we can do in that area. I will take away her point about banking, for which I am grateful.

Oral Answers to Questions

Sarah Olney Excerpts

Monday 24th February 2025 Commons Chamber

[Dame Angela Eagle]

I thank my hon. Friend for bringing this matter to my attention. My officials have investigated, and Serco has referred the case to healthcare partners, who are currently in the process of providing a suitable wheelchair following a thorough assessment of the child’s needs. Officials are monitoring the situation closely to ensure the family receive the support they require.

[Sarah Olney (Richmond Park) (LD)]

Domestic abuse services in my area are telling me there is a specific shortage of places in shelters for men, which is a particular problem for women fleeing domestic abuse with their teenage sons. What is being done to address this problem specifically?

[Jess Phillips]

Refuge accommodation actually sits within the Ministry of Housing, Communities and Local Government. However, we have invested £30 million extra for councils to look at the need they have in their area, which will include creating dispersal accommodation, as women with older boys are often not allowed into group accommodation.

Police Grant Report

Sarah Olney Excerpts

Wednesday 5th February 2025 Commons Chamber

[Sarah Olney (Richmond Park) (LD)]

I welcome the Government’s increased funding for the Metropolitan police, but this commitment does not go anywhere near far enough to deliver what is required for safe policing on the streets of London. The Labour party was elected into office on the mandate to restore community policing, which was gutted by the last Conservative Government. The shadow Policing Minister, the hon. Member for Stockton West (Matt Vickers), may profess his own interest in police funding, but a more eloquent story is told by the empty Benches behind him when it comes to their commitment on this issue, which was demonstrated throughout their Administration.

We need to see real action and a real commitment to neighbourhood policing in order to address the ongoing issues of crime and antisocial behaviour that we are seeing across London, and to give the police the tools that they need to restore trust and confidence in our police service. I am concerned that this grant is not enough to protect current services provided by the Metropolitan police from further cuts, let alone enough to restore policing numbers and infrastructure to their previous levels. The force is experiencing real challenges in the recruitment and retention of police officers, which is affecting its ability to fill vacancies.

I receive regular correspondence from my constituents, who have passed on their experiences of being victims of burglaries and other criminal activities. The recurring theme in this correspondence is the difficulty that victims experience in ensuring that their cases are investigated in detail and at length by the Met. That is a direct consequence of cuts to our forces because our neighbourhood teams are severely stretched, meaning that the time they can spend on each case is limited.

My constituency of Richmond Park used to be home to three police stations, but after years of cuts they have all been closed. Richmond police station acted as a hub for our community, and provided reassurance to residents that they could quickly report a crime or a development in a case to an officer in person. The lack of these police stations in my constituency is causing that connection between the public and the police to be lost, due to the reduced visibility of police officers on our streets.

[Chris Vince]

Does the hon. Lady recognise, as I do, that the previous Government’s cuts to policing have led to a void of experience in community policing? We need to get that experience back, but that, sadly, will take time.

[Sarah Olney]

The hon. Gentleman is precisely right. Having had conversations with local police teams, what I find frequently is that there is a large turnover of police officers in neighbourhood policing, which really affects the ability of police officers to develop a relationship with their local communities. That lack of experience can be so telling when it comes to responding to issues such as antisocial behaviour.

[Alison Bennett (Mid Sussex) (LD)]

Although I represent a Sussex constituency, when I knock on doors in towns across my constituency I often discover that I have Met police officers living in my patch. I vividly remember a conversation last year with an officer in Burgess Hill, who told me the only reason he was still in the police was out of loyalty to his colleagues. Does my hon. Friend agree that more needs to be done to boost morale in the police?

[Sarah Olney]

My hon. Friend is absolutely right. When I speak to my local police officers—the officers patrolling the streets of my constituency—I find very often that they actually live quite some distance from the communities they serve. That is obviously a direct result of the cost of living in London, but it creates a real problem for Londoners in that they are not served by Londoners in the police force. My hon. Friend is also exactly right about morale—that really has to be urgently addressed.

This story is common across London. More than 100 police stations have been closed by the Met, while there has been a 64% reduction in community policing since 2015. However, the Met is now in a position where it cannot sell off any more of its estate to balance its budget, and it is clear that it requires a significant influx of funding.

The Metropolitan police is responsible for policing regular and well-attended protests in central London, which require a greater intensity of resource to police. In Richmond Park, we regularly see our local officers abstracted away from their neighbourhood responsibilities to provide additional support at these events, which has resulted in a lack of cover on our streets, which adds to people’s anxieties about the lack of policing.

Recently, the Metropolitan Police Commissioner, Sir Mark Rowley, has warned about the deeply concerning shortfall faced by the Met. In December, referencing a £450 million funding shortfall, the commissioner warned that if substantial funding is not provided, the Met would be forced to cut 2,300 officers and 400 members of staff in the next financial year. The funding proposed by the Government today is, therefore, a drop in the ocean compared with what is required to prevent cuts to our London officers, and this provision of funding is certainly not in keeping with the Government’s promise to restore neighbourhood policing numbers to our communities.

While I cannot match the speeches on rural crime from my hon. Friends the Members for Winchester (Dr Chambers) and for Hazel Grove (Lisa Smart), my constituency does have a significant police force, the Parks police, which specifically patrols the Royal Parks. The Parks police plays a crucial role in keeping crime and antisocial behaviour in the Royal Parks across London to a minimum, while its expertise in its domain enables the force to quickly address emergency situations. In response to a survey I recently conducted, nearly 1,000 of my constituents voiced their strong opposition to any proposed cuts to the Parks police, as well as providing first-hand accounts of times the Parks police helped to provide a quick resolution to what could otherwise have developed into a crisis situation.

With all that in mind, will the Minister provide us with assurances that the new grant funding for our police forces will mean that cuts to such important and valued police departments are not on the table? I urge the Minister to go further, and to really consider the specific demands of the Metropolitan police and the valuable work it does right across our city in keeping our community safe.

Oral Answers to Questions

Sarah Olney Excerpts

Monday 19th December 2022 Commons Chamber

[Suella Braverman]

Antisocial behaviour is a real focus for neighbourhood policing. Ultimately it depends on local police forces having increased numbers of policemen and women on the frontline, responding quickly to neighbourhood crime, antisocial behaviour, burglary, vandalism and graffiti. That is why I am glad that across the country we are seeing increased numbers of officers recruited to our ranks.

[Sarah Olney (Richmond Park) (LD)]

The police in my constituency work tirelessly to keep local residents safe, but every year they are asked to do more with less. We have lost Richmond police station, we have had budgets stretched further every year and our local officers are increasingly being pulled out of the community at short notice to support events in central London. Does the Home Secretary agree that a visible, regular local presence would help the Met Police to build trust with Londoners, and will she support the Liberal Democrats’ call for a return to community policing and put an end to police station closures?

[Suella Braverman]

The hon. Lady should take up some of her concerns about London’s policing with the Mayor of London, who I am afraid has a very disappointing track record when it comes to rising crime in London, particularly knife crime. I urge the Lib Dems to stop their meaningless opposition and get behind the Government’s plan to recruit police numbers and ensure they have the right powers.

Oral Answers to Questions

Sarah Olney Excerpts

Monday 5th September 2022 Commons Chamber

[Amanda Solloway]

These are all tragic circumstances, which is exactly why we are working on the reforms. Tackling violence against women and girls is a Government priority, and it is unacceptable that this preventable issue, which blights and limits the lives of millions, is allowed to continue.

[Sarah Olney (Richmond Park) (LD)]

16. What steps she is taking to support Afghan citizens relocated to the UK under the (a) Afghan Citizens Resettlement Scheme and (b) Afghan Relocations and Assistance Policy.

[The Parliamentary Under-Secretary of State for the Home Department (Kevin Foster)]

Together with our colleagues in the Department for Levelling Up, Housing and Communities we provide a range of support in accessing public services including essentials such as school places for children and housing. Around 7,400 people have moved, or are in the process of being moved, into new homes since the first ARAP flights in June 2021, an unprecedented rate of resettlement.

[Sarah Olney]

Of those who have arrived in the UK, around 10,000 Afghans remain stuck in hotels up and down the country at a cost to the public of £1 million a day. Most of them have been there for a year now, left in limbo due to the Government’s failure to work effectively with local authorities. Will the Minister commit to opening up safe and legal routes so that those in Afghanistan who are at risk can come to the UK? That also requires working constructively with local authorities so that Afghans in this country can finally start their new lives properly, in a home rather than a hotel room.

[Kevin Foster]

We are working constructively with 350 local authorities to ensure people get the accommodation they need. Given the cohort, that is clearly a challenge as there are large families and a balance needs to be struck with local authorities meeting their housing duties to local people. This also involves working with others, but we are grateful to see the number of local authorities taking part; their reaction is far better than that of the Lib Dem leader of my local council who initially, until he made a U-turn, refused to take part.