Driver and Vehicle Licensing Agency

Simon Lightwood Excerpts

Thursday 23rd April 2026 Commons Chamber

[Vikki Slade]

I have a taxi driver in my constituency who is stuck in a similar situation. This is not just about people who want to drive; it is about people who have to drive.

As our population is ageing, the scale of this challenge is growing. Last year alone, medical licence reviews increased by 16% to more than 850,000. The need to digitise this part of the system is not optional; it is urgent.

Some constituents are told not to worry, because they may be able to drive under section 88 of the Road Traffic Act 1988.

[The Parliamentary Under-Secretary of State for Transport (Simon Lightwood)]

indicated assent.

[Vikki Slade]

I can see that the Minister agrees. However, section 88 applies only in limited circumstances. It does not cover cases in which a licence has been revoked, and it creates real uncertainty. It forces people to navigate legal and insurance risks without a sat-nav to assist them. I have a resident who was travelling to Portugal and was not able to invoke section 88 abroad. I have another resident who was told that her no-claims discount on her insurance would be cancelled if it took much longer to get her licence back—she had worked on that no-claims bonus for 17 years.

This problem does not only affect older drivers or those renewing licences; young people are caught out too. My constituents Max and Maisie declared childhood medical conditions when applying for their provisional licences and waited for six months, with no progress beyond being told that information was required. In both cases, provisional licences were issued shortly after my office intervened, showing that the system can respond quickly when pressure is applied, but young people should not have to rely on interventions by MPs simply to take driving lessons and participate in everyday life.

These are not just anecdotes from constituency offices. The Public Accounts Committee found in 2023 that since 2020, 3 million people applying for licences by post or declaring medical conditions experienced significant delays. Over the same period, almost all of the 17 million people applying online without medical conditions had their licences processed within three working days. Great service should be available to everyone, not just the healthiest.

Various charities reinforce that picture. Epilepsy UK reports increasing calls from drivers who have complied with all the guidance and whose clinicians have returned all the information, and who yet remain unable to drive for months after being medically eligible. Diabetes UK has shared DVLA data showing that less than 5% of medically restricted licence reviews result in refusal or revocation, suggesting that the vast majority of people caught up in delays pose no greater risk to road safety.

That brings me to the second part of this debate. If the DVLA is to move beyond processing delays and play a meaningful role in improving road safety, we need to talk about eyesight. The UK’s eyesight testing regime is out of step with other nations and is largely unchanged since 1937. It relies heavily on self-declaration and a basic numberplate test, with no mandatory eyesight checks after passing the driving test. The Government’s road safety strategy suggests introducing mandatory eye tests at licence renewal for drivers over 70. I want to be absolutely clear that this is not about targeting older drivers; vision loss does not follow a special birthday, and focusing solely on age risks undermining public confidence and missing the real issue. If safety is the goal, an age-based approach alone misses the mark.

I have spoken to the hon. Member for Leicester South (Shockat Adam)—he could not be in the Chamber this afternoon—who is an optometrist. He told me that he frequently sees patients whose eyesight is far below safe driving standards. He described how some of his patients could not see the board, let alone the letters on it, yet he is unable to inform the DVLA or even those patients’ GP of their inability to see properly. I also met the Association of Optometrists, which welcomed the principle of mandatory testing but warned that limiting it to over-70s is short-sighted. [Laughter.] Thank you.

Vision can deteriorate at any age, so testing should be linked to licence renewal, which currently takes place every 10 years for most drivers. There is a wider opportunity here—eye tests can detect serious conditions such as glaucoma, cataracts, cancer and lupus. Allowing optometrists to share their results digitally with ophthalmology services could reduce pressure on the NHS and allow people to be diagnosed earlier, thereby lessening the impact on their sight, while also improving road safety.

Residents in my constituency of Mid Dorset and North Poole agree. Alan told me that it is not just about reading a number plate at a distance; he raised the issue of reflex testing, and also said that

“It’s essential to read on the move—signposts, hazards and vehicle instrumentation”.

He raised particular concerns about night-time driving, which is not assessed as part of the driving test. Alison welcomed mandatory testing, because she had found that family members who were no longer fit to drive were difficult to persuade to give up their licence. She concluded that without a formal test and a medically trained person making the decision, unsafe drivers would continue to add unnecessary risk to the roads. A 2025 prevention of future deaths report described the current system for enforcing vision standards as “ineffective and unsafe”. While concerns about the impact that extending testing would have on the DVLA’s workload are real, safety has to come first.

I welcome the road safety strategy, which goes some way towards recognising the role of driver licensing in improving safety. However, it fails to address the issue of cognition, or to acknowledge that many people continue to drive because they have no alternative. Given that bus services in rural areas are patchy at best, and without joined-up working between the NHS and the DVLA, alongside full digitisation of the licensing process, serious concerns remain about whether the system is fair and whether the improvements to road safety that we all want to see will be fully realised.

As such, I have a number of questions for the Minister. First, can he update the House on when the long-promised digital medical licensing system will go live, and whether it will include automatic chasing of medical information and real-time status updates for applicants? Secondly, will the Minister confirm whether the system of medical licences and the list of notifiable conditions are under review, given how few cases result in revocation? Thirdly, on the issue of eyesight, how many of the 62 deaths linked to poor vision in the decade to 2023 were actually caused by drivers over 70? Given that 4,000 bus and lorry drivers had their licences revoked for eyesight issues in the past three years, none of whom is likely to have been over 70, why does the strategy focus almost exclusively on older drivers rather than on vision standards?

Finally, I have previously asked in this place whether we can expect a road safety Bill in the next King’s Speech, to turn strategy into reality, but I did not receive an answer. I urge my constituents to respond to the open consultation before 11 May, and I ask the Minister to set out the next steps, including how he is working with NHS colleagues and when this House can expect legislation to genuinely reduce the risks on our roads.

--- Later in debate ---

[The Parliamentary Under-Secretary of State for Transport (Simon Lightwood)]

I am grateful for the opportunity to respond to this debate on the reform of the Driver and Vehicle Licensing Agency. I appreciate the hon. Member for Mid Dorset and North Poole (Vikki Slade) securing the debate and the Backbench Business Committee facilitating it.

The DVLA touches almost every household in the United Kingdom. It is one of the most advanced and large-scale digital organisations in Government, handling billions of interactions each year. Over 84% of transactions are now completed online and the system works well for most drivers. A standard non-medical driving licence application is typically processed in just two to three days, which demonstrates what a modern public service can achieve at scale. However, I want to focus on where the service has not worked well enough—in drivers’ medical services—and explain what it is being done to put that right.

Drivers’ medical services have been a source of significant concern for Members across the House and, more importantly, for our constituents. For many people, the ability to drive is essential. It supports independence, employment, caring responsibilities and access to healthcare. When a licence is delayed because of a medical investigation, the impact is immediate and personal. People can face lost income, isolation, missed appointments and prolonged uncertainty.

The Government are clear that the service levels in the drivers’ medical services have fallen below expectations for far too many drivers who are waiting for a licensing decision, often, as has been pointed out numerous times during the debate, after doing everything they have been asked to do. I am not going to stand at the Dispatch Box and make excuses or point at the previous Administration for the mess that we inherited, but I am going to say that I am sorry. I am sorry to all those who have been impacted by the delays. We are going to put things right—we are putting things right. Peoples’ frustration is justified, and it deserves both explanation and action.

It is important to understand the scale and complexity of the challenge. Demand for medical licensing decisions has risen sharply and consistently. In 2024 to 2025 alone, the DVLA made more than 830,000 medical licensing decisions, the vast majority of which did not involve MPs, and nor should they have to. Demand continues to rise, driven in part by an ageing population who quite rightfully wish to remain mobile and independent for longer.

As has been pointed out, not all medical cases are the same. Many straightforward cases such as those notified online for well controlled diabetes can be resolved quickly—sometimes within days—but an increasing proportion are complex and require detailed clinical evidence from NHS professionals or specialist reports and examinations, all of which, I will add, should be paid for by the DVLA. Those decisions cannot be rushed. The DVLA’s overriding duty is to protect road safety, and every decision must be based on sound medical advice.

That evidence is informed by six independent medical advisory panels covering key conditions that affect safe driving, including cardiovascular, neurological, psychiatric and visual disorders. The expert panels ensure that decisions reflect modern clinical practice and support the introduction of new treatments. A good example is the recent change allowing drivers with diabetes to use continuous glucose monitoring, removing a significant burden for drivers while improving efficiency.

Despite the dedication of DVLA staff, at times demand has exceeded capacity. That pressure was compounded by the need to replace a legacy IT system. Introducing a modern casework system was essential, but it required investment, experienced staff input and training. In the short term, that has contributed to longer decision times, which rose to 71 working days, alongside increased complaints, call volumes and, of course, correspondence from hon. Members. What matters now is progress, and progress is being made.

Since September 2025, all new and renewed medical cases have been processed through a single modern digital casework system. Legacy cases have also been migrated, meaning that all driver medical teams are now working in one digital environment.

On 31 March, the DVLA launched its new digital medical services platform, which allows far more drivers to notify conditions, apply for new licences and renew licences online. It reduces errors, improves accuracy and enables staff to focus on the most complex cases. Initial case actions can now be taken within 24 hours. Staff are supported by decision-tree logic, and customers can be contacted by email, reducing uncertainty and ensuring that communication is flowing. On the email point, some sections of the law stipulate that communication must still be done in writing. The system will continue to be developed. Further automation of letters and medical questionnaires is planned, and more customers will be brought on to the platform over time, driving further efficiency.

Alongside digital reform, the DVLA has also increased staffing capacity. An additional 43 medical caseworkers are already in training, with a further 22 joining shortly. The steps that we are taking are already delivering results. So far in April, the average time to make a licensing decision in medical cases is 56.6 working days, which is a significant reduction from 71.4 days in February.

The DVLA will continue to prioritise cases where drivers need their licence for work or other urgent purposes. Hon. Members may also be aware that in many cases drivers are legally able to continue to drive while applications are being processed—when it is safe for them to do so—under section 88 of the Road Traffic Act 1988, as has been mentioned. While the delays in the return of those licences, as raised by my hon. Friend the Member for Erewash (Adam Thompson), should not be happening, drivers should be covered by that section 88 ability. However, I am happy to pick up specific cases for my hon. Friend and other hon. Members in the Chamber.

Some delays remain unavoidable, particularly when information from healthcare professionals is outstanding. The DVLA issues automated reminders, but safe licensing decisions depend on adequate medical input. That is why the DVLA is also working with the Department for Science, Innovation and Technology through the CustomerFirst programme, which is exploring further reforms to the drivers’ medical processes, including secure digital links with the NHS.

Those changes sit within a wider transformation of the DVLA. The new driver and vehicles account allows motorists to manage their details digitally and to self-serve more easily. By 2030, the DVLA intends to operate as an even more digital insight-led organisation that is faster, fairer and more consistent, while retaining safeguards for vulnerable drivers. No one underestimates the impact that the delays have had, but it is right to acknowledge that real action is under way and that real progress is now being delivered.

Every life lost on our roads is a tragedy. Younger drivers are disproportionately involved in serious road collisions. Drivers aged 17 to 24 make up just 6% of licence holders, yet they are involved in nearly a quarter of all fatal and serious collisions. Those figures are stark and demand action. That is why the Government’s road safety strategy includes a consultation on minimum learning periods before a learner driver can take their practical test, which would allow learners greater exposure to various conditions, such as driving in poor weather, at night or in heavier traffic, helping them to develop essential skills and judgment while preserving the freedoms that come with passing a test. We are also consulting on lowering the drink-drive limit for newly qualified drivers, alongside continued investment in the THINK! campaign, which targets those most at risk—particularly young men—by focusing on speeding and drink-driving.

Road safety is not only about young drivers, though; everyone deserves to feel safe on our roads, including older drivers and families. Around 24% of the drivers killed in 2024 were aged 70 or over. Although many older people drive safely well into later life, it is right to address risks linked to eyesight and cognitive change. That is why we are consulting on mandatory eye testing for drivers aged 70 and over, and developing options for cognitive testing, recognising that fitness to drive is about capability, not age. I encourage Members to ensure that their constituents engage with the consultation that is under way.

I will pick up on the point that the hon. Member for Mid Dorset and North Poole (Vikki Slade) made about optometrists. They are able to inform the DVLA of a medical condition, including eyesight issues, if a patient cannot or will not do so. It is important to point that out.

I turn to the growing concern around ghost plates and other non-compliant number plates, which my hon. Friend the Member for West Bromwich (Sarah Coombes) mentioned and which undermine road safety and enforcement. Let me be clear: it is already illegal to sell or display ghost or non-compliant number plates. Only DVLA-approved registered number plate suppliers may supply plates, and they must meet strict standards and keep records. Drivers who use illegal plates can face fines of up to £1,000.

[Jerome Mayhew]

This is not a party political point, because I am sure that blame could be focused on my party as well. Given that we have 34,000 registered suppliers, does the Minister recognise that it is an impossible task for the DVLA to keep any kind of meaningful record as to whether they are in fact compliant?

[Simon Lightwood]

I will address that point in a moment.

Enforcement at the roadside is a matter for the police. Supported by the DVLA, enforcement officers are working closely with trading standards to tackle illegal supply, so the Government are not standing still. We are working with policing partners to strengthen enforcement, including by funding the roads policing innovation programme. We are reviewing the registered number plate supplier scheme, considering a new British standard for plates and exploring how technology can identify illegal plates more effectively. We also understand the importance of accurate records. Although the vast majority of vehicle records held by the DVLA have up-to-date and traceable registered keepers, we are always looking at ways to improve their accuracy.

Drivers deserve timely and safe decisions, staff deserve modern systems that support their professional judgment, and the public deserve to have confidence that safety and fairness remain at the heart of our licensing system. Acknowledging where services have fallen short matters, but so does recognising the progress that has been made. I commend these efforts to the House.