Parking Regulation

Steve Yemm Excerpts

Tuesday 6th May 2025 Westminster Hall

[Steve Yemm (Mansfield) (Lab)]

It is a pleasure to serve under your chairmanship, Mr Efford. As MPs, we all have a massive volume of casework that is generated from constituents who have come to us with concerns about parking charge notices. My constituency of Mansfield is no different. There is a real sense of anger among local people.

Common complaints that I have come across include problems with parking payment apps, payment machines that are out of order or not functioning properly, difficulties speaking to a real person to query a PCN, and, in particular, PCNs that have been issued wrongly because automatic number plate recognition systems have malfunctioned yet it is possible to prove payment. I have also dealt with many cases in which someone has purchased a ticket but has simply incorrectly entered a digit from their registration number into a tiny payment machine keypad. Many constituents, particularly those with visual impairment or those who are older, have come to me about that.

One company in particular, which manages the St Peter’s retail park car park in Mansfield, has been the subject of hundreds of complaints to my office. I have since met representatives of the company in Parliament, and I am pleased that they have agreed to make numerous improvements, including installing new payment machines, and to refund a large number of PCNs.

However, I still have many reservations about the conduct of car parking companies in my constituency. From my observations, it appears that many companies are intent on generating as many PCNs and as much income as possible, and putting up as many barriers to appealing as possible—for example, not having staffed telephone lines, or insisting that appeals must be made in a very specific manner. Charge income is increasing at a record rate, while the number of vehicles on British roads is increasing only minimally. Clearly, something is going wrong. We seriously need to consider why that is the case and look at the regulatory framework under which parking companies operate. Many operators have told me that they are British Parking Association approved and they adhere to the code of conduct and practice, but that is a voluntary code created by the car parking industry, as the British Parking Association is a membership organisation funded solely by the car parking companies themselves.

It seems to me that these companies act as judge and jury in the regulation of their industry, and I think enough is enough. My constituents in Mansfield demand that we in this House scrutinise these companies and decide whether further action is needed. I therefore urge the Government to look into the matter and to consider statutory regulation as a priority.