Postal Services: Rural Areas

Steve Yemm Excerpts

Wednesday 4th February 2026 Westminster Hall

[Steve Yemm (Mansfield) (Lab)]

It is a pleasure to serve under your chairmanship, Mr Stringer.

My constituency is part of the rural county of Nottinghamshire. Many of my communities are feeling the impact of poor service by Royal Mail and facing unacceptable inconsistencies with delivery. I have received correspondence from constituents across Mansfield who say that their post and letters are going undelivered, and they are rightly angry about that. My constituent Jim says that his grandson missed out on an invitation to a job interview because the letter did not arrive. Another constituent, Gail, said that several pieces of her mail have gone missing, including letters for local hospital appointments. It is becoming all too familiar, and I think many Members will recount similar issues.

Whether it is a birthday card from a loved one or a bill, everyone needs their mail. Government agencies such as the Department for Work and Pensions, banks, hospitals, the police, courts and many other organisations communicate only by post. The consequence of getting one of those letters late can be hugely damaging in many ways. Having spoken to postal staff in Mansfield, I know that they are under huge pressure. I pay tribute to them, because they all work incredibly hard in all weathers to deliver our mail. It saddens me that Royal Mail has, in correspondence to me, blamed the issues on staff sickness.

I am meeting Royal Mail bosses in the very near future, but postal workers have already told me, on the condition of anonymity, that they have been instructed to prioritise parcels over letters. They have also mentioned that staff retention is difficult because newer recruits are paid less than their colleagues, and that management are not hiring enough people to get the job done. That is the credible reason for the problems we are witnessing, and it is not good enough.

Royal Mail has to step up. If it does not, the regulator, Ofcom, should get involved to guarantee that Royal Mail meets the universal service obligation. Communities in Mansfield and across our country are sick and tired of the excuses. They just want their mail delivered on time. That is not too much to ask. My message to Royal Mail is therefore very clear: get this mess sorted out, get your house in order and get your act together, or we will make you do so.