Asked by: Tom Gordon (Liberal Democrat - Harrogate and Knaresborough)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what steps he is taking to ensure newly retired civil servants receive their pension on time.
Answered by Anna Turley - Minister without Portfolio (Cabinet Office)
The previous government awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023.
The administration transferred to Capita on 1 December 2025 and the first payroll ran successfully in the same month.
We recognise that a number of pension scheme members have experienced delays in receiving their pension payments. The Cabinet Office is meeting regularly with Capita to review their performance, identify priorities, and agree actions to improve the overall processing and service. We continue to work with our administrator, Capita, to increase the processing of retirement quotes. Alongside this, Capita is increasing staffing in key areas, such as the contact centre, to increase the level of support for members.