5G Connectivity: Telford and West Midlands

Warinder Juss Excerpts

Tuesday 20th January 2026 Commons Chamber

[Shaun Davies]

I agree with my Shropshire neighbour. This is a rural issue and an urban one. A mobile signal is very much like a utility; people expect it to work for both their personal life and their work-related life.

Telford and Wrekin council kindly shared with me a report containing research by the River Severn Partnership. Between 2024 and 2025, it found a “significant difference” between what Ofcom estimated 5G coverage to be and real-world experience. The survey found that 28% of Telford postcodes did not have a good phone signal, but Ofcom claims there is not a single postcode in Telford where the signal is poor. Again, that is in direct contrast to the lived experiences of our residents. This goes to the heart of the problem and it is exactly what our residents are saying: what Ofcom and the Government say just does not live up to the real-life experiences.

In an answer to a written question last January, the then Minister for Data Protection and Telecoms, my hon. Friend the Member for Rhondda and Ogmore (Chris Bryant), told me that 99% of all premises in my constituency have 5G available. I am not in any way attributing blame to that Minister, because I know that the Government get their data from Ofcom, which in turn gets its data from the network providers, and those network providers told me in a meeting this week that their data is provided through computer generation and analytics. The real-life experiences of residents are not taken into consideration.

The Local Government Association—an organisation with which I am very familiar—authored a report with the all-party parliamentary group on digital communities. That report was very validating for my constituents. It said that residents who make complaints are not imagining things, and the association took the same issue with Ofcom’s data, confirming that

“while Ofcom’s regulatory oversight has supported progress in expanding digital infrastructure, significant concerns remain about the accuracy of coverage data. The current system relies heavily on operator-supplied modelling, which often fails to reflect the lived experiences of residents.”

I want to make it clear that there are two sides to this problem, but they are connected. We need better reporting of 5G coverage, although obviously my constituents care more about improving the coverage itself. The path to better 5G infrastructure in my constituency and other constituencies across the west midlands requires an acknowledgment that there is a problem in the first place.

[Warinder Juss (Wolverhampton West) (Lab)]

My hon. Friend has made some excellent points. Tettenhall in my constituency is a significantly populated suburb of Wolverhampton, where residents face similar problems to those highlighted by my hon. Friend. Constituents say that they have little or no signal and they struggle to make contact with family and friends. The other day, a constituent told me that he had difficulty contacting the emergency services because there was no mobile phone connectivity.

My hon. Friend is right to say that very often the problem is considered to be in rural areas but that more densely populated areas, such as Tettenhall, have similar problems. Does my hon. Friend agree that in this day and age we need to ensure that there is connectivity everywhere?

[Shaun Davies]

I completely agree. My hon. Friend makes the excellent point that this issue is not just about economic growth and access to public services, though that is important; it is also about access to lifesaving services in an emergency.

In case I have come across too negative, at this point I would like to acknowledge the progress that is being or will be made. I recently had the chance to meet officials and Baroness Lloyd who is a Minister in the Department for Science, Innovation and Skills, who informed me about Ofcom’s reporting tool—a map that enables my constituents to show Ofcom where they are not getting 5G signal—but I gently point out to the Minister that the expectation cannot simply be on our residents to report problems, when network providers are making millions in profit.

I have written to Ofcom and providers, including O2, EE, 3 and BT. I found them all to be responsive, and I met some of them this week and will do so again. It is so important that we seek action. Although what they say sounds great in principle, I hope that providers will forgive me and my constituents for saying that we will believe it when we see it, because ultimately the test is whether, in 2026, people can connect to a 4G or 5G signal.

Broadband and Mobile Connectivity: Rural Areas

Warinder Juss Excerpts

Wednesday 21st May 2025 Westminster Hall

[Anna Sabine]

I have met the Minister before, which I will come on to. I know there is a plan, about which I have some specific questions. I totally agree that this is a nationwide challenge. On mobile reception, I am particularly concerned about the elderly and vulnerable in the Government’s digital switchover. Many of those individuals still rely on landlines, not by choice but because mobile signal in their area is unreliable.

[Warinder Juss (Wolverhampton West) (Lab)]

My constituency of Wolverhampton West is residential, densely populated and urban. The area of Tettenhall has lots of elderly constituents, many of whom do not have a mobile signal, creating a dead zone. A recent investigation by The Observer said that, nationally, mobile coverage is more than 1,000 times worse than reported by Ofcom. Does the hon. Member agree that this is not solely a rural problem, but a national problem that affects everyone and to which the Government need to give urgent priority?

[Anna Sabine]

I have not seen that research by The Observer, but it is interesting. I live in a town in my constituency and I have poor mobile coverage. I am sure it is not uncommon to find that it is worse than it is reported.

Many older people in my constituency still rely on landlines, not by choice but because the mobile signal in their area is unreliable. Although good internet and 4G can enable voice calls, that is not always the case in rural areas. Crucial services such as two-factor authentication for medical appointments or online banking still rely on SMS, which in turn relies on having basic mobile coverage. A constituent in Alhampton tells me that every time she needs a one-time passcode, she has to run out of her house and up the road to try to get a signal.

Artificial Intelligence Opportunities Action Plan

Warinder Juss Excerpts

Monday 13th January 2025 Commons Chamber

[Peter Kyle]

I assure my hon. Friend that we are striving to ensure that innovation of all kinds is expedited. That is why I established the regulatory innovation office in the Department for Science, Innovation and Technology. We are already piloting four areas of policy so that we can get innovation off the drawing board and into the economy, benefiting the health and wealth of the nation as quickly as possible. I assure him that we are wasting no time to get that done.

[Warinder Juss (Wolverhampton West) (Lab)]

I welcome the Secretary of State’s statement. As he said, the AI revolution is taking place now, and it will make significant improvements in the promotion of public services and businesses. However, would he reassure my constituents in Wolverhampton West on what specific steps he will take to ensure that AI is safe in every possible way?

[Peter Kyle]

The work of the AI Safety Institute is ongoing, and it does world-class work. Of course, AI is fuelled by data, and we know that the public need reassurance that data will be used safely. With a data Bill going through, and with a Government that want to ensure people have the rights they need to have control over their data, I want to assure my hon. Friend on the use of data, technology and AI, as well as on the use of algorithms, which are increasingly being used in the private sector, but also in Government. Unlike the previous Government, I want to ensure that algorithms are published by Departments so that everybody can understand what it is that we are doing in their interests to benefit the country, because without understanding it, people will not feel safe with it being used. I will not tolerate that because we need to ensure that we as a country use this technology for the public good.