Driver and Vehicle Licensing Agency

Zöe Franklin Excerpts

Thursday 23rd April 2026 Commons Chamber

[Zöe Franklin (Guildford) (LD)]

I am grateful to my hon. Friend the Member for Mid Dorset and North Poole (Vikki Slade) for securing this important debate.

I want to keep my contribution brief and focus on the story of just one of my Guildford constituents—although I have had correspondence with many more—which I think really captures why the DVLA is in urgent need of reform. When someone reports a medical condition to the DVLA, they are doing it for the right reasons: they are complying with the law and putting the safety of their fellow road users ahead of their own convenience. But too often, the system does not respond in kind.

My constituent is living with stage 4 lung cancer. Despite being asymptomatic, they responsibly surrendered their licence in August 2024. They did so without hesitation, because they understood their responsibilities and wanted to be a good citizen. Their consultant has since confirmed that they are medically fit to drive. On that basis, they applied to have their licence reinstated in July last year. When I spoke to them last week, nine months later, they were still waiting for a decision—nine months! During that time, they have submitted multiple complaints: one in January; one later that month; and, finally, one in March through the DVLA’s own direct complaints system, which promises a response within 10 days. Not one of those complaints has received a reply. That is not simply a backlog; it is a system that has lost sight of the fact that its administrative processes have real human consequences. While managing a life-limiting illness, my constituent has also had to manage months of uncertainty about when or even whether a decision will be made and the daily restrictions that come from living without a driving licence.

As we have heard, that is not an isolated case. Across the country, constituents are waiting months for medical decisions, often with minimal communication. There is a clear pattern: straightforward cases move quickly, and complex cases—the ones that need the most care and judgment, which are often the most urgent because of the circumstances of the individual—wait the longest. My constituent had no symptoms that would disqualify them from driving, but they have been left in limbo for nine months without explanation.

The DVLA’s target is to resolve most medical cases in 50 days, but even if the target was met consistently—we know it is not—we should really be asking whether 50 days is an acceptable length of time for someone’s independence to be put on hold. The impact is real: people cannot get to work, they miss medical appointments, they lose their independence, and they become isolated from support networks that they rely on. Thankfully, my constituent can use public transport, but in so many Members’ constituencies, particularly the rural ones, a driving licence is not a luxury but a lifeline.

The strain on the system is only going to increase. The proposed introduction of eye testing for drivers over 70 may be sensible for road safety, but it will only increase the volume of medical assessments that we already know the DVLA is not coping with processing. How will it cope when it is already failing so many?

Reform is not optional, and it is urgent for my constituent and for all our constituents who are contacting us on a daily basis. I am afraid that digitisation alone will not fix this. What we need alongside digitisation is far more basic: clear decision-making timelines, reliable communication with applicants, and better co-ordination between the DVLA and the NHS and other agencies so that medical evidence can be promptly assessed. I hope the Minister will be able to set out a clear timeline for reform so that I can reassure my constituents, and in particular the constituent I have mentioned today. If we ask people to follow the rules and they put other people before themselves in surrendering their licence, the state has a duty to respond promptly and proportionately.