500,000 people across the UK live in properties with communal heat networks that are not covered by the energy price cap. Some residents have seen their heating bills increase by 117%, or even more, because the energy price cap does not apply to them. This compares to a 54% in the energy price cap.
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Thousands of residents are locked in commercial contracts, and unprotected by the energy price cap, due to the Government’s failure to extend Ofgem’s remit to communal heat networks
Residents, some of whom are in retirement, social or affordable housing, cannot switch supplier/tariff.