Emergency Calls: East of England

(asked on 2nd January 2026) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what proportion of Category 2 calls in the East of England were responded to within national target times in the last 12 months.


Answered by
Karin Smyth Portrait
Karin Smyth
Minister of State (Department of Health and Social Care)
This question was answered on 27th January 2026

The current national target for Category 2 (C2) incidents is an average response time of 30 minutes. The National Health Service constitutional standard is 18 minutes. The Medium Term Planning Framework outlines plans to move towards achieving the constitutional standard over the coming years.

For the East of England Ambulance Service Trust (EEAST), data on the exact proportion of calls meeting this target is not centrally collected or routinely published for the last 12 months.

For each of the past 12 months, the average response time for C2 incidents at EEAST exceeded the national target. The following table provides monthly figures for the number of C2 incidents and the corresponding mean response times:

Month

Number of C2 incidents at EEAST

C2 mean response time at EEAST

December 2024

45,473

0:57:20

January 2025

42,792

0:41:23

February 2025

38,514

0:36:55

March 2025

42,744

0:32:25

April 2025

39,861

0:36:18

May 2025

40,547

0:32:11

June 2025

40,484

0:32:51

July 2025

43,153

0:32:35

August 2025

42,204

0:30:55

September 2025

41,430

0:35:59

October 2025

44,457

0:40:41

November 2025

44,168

0:37:27

Source: Ambulance Quality Indicators, avaiable at the following link:
https://www.england.nhs.uk/statistics/statistical-work-areas/ambulance-quality-indicators/

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