Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what assessment has been made of the risk of harm, including financial hardship, distress, or loss of income, which may arise from the Universal Credit migration process.

The Department for Work and Pensions is committed to ensuring that the transition to Universal Credit works as smoothly and safely as possible for all individuals, including for disabled people.

Customers moving from DWP legacy benefits or Housing Benefit continue to receive their legacy benefits for two weeks following their move to Universal Credit to smooth the transition from fortnightly to monthly payments. Customers who under Universal Credit are entitled to a lower amount of benefit will have their current cash award transitionally protected at the higher award.

To support customers to make a claim to Universal Credit, we have put in place additional support arrangements for customers that face additional challenges. This includes:

• An enhanced Support Journey for vulnerable customers who require more help, such as those moving from Employment and Support Allowance. This approach involves proactive contact, additional time to make their claim to Universal Credit, and home visits where necessary.

• Multiple support channels, including a dedicated Move to UC helpline, face-to-face assistance in Jobcentres, and independent support through Citizens Advice’s Help to Claim service.

• Accessibility measures, such as telephone claims for those unable to claim online, Video Relay Services for British Sign Language users, and alternative communication formats are also available.

• Safeguarding and specialist support, with over 150 Complex Case Coaches providing personalised assistance and working closely with local safeguarding teams where the person is particularly vulnerable.

• Reasonable adjustments, including extended deadlines and appointee arrangements for claimants unable to manage their own affairs.

These measures are part of our broader commitment to equality and inclusion, ensuring that no one is disadvantaged in accessing the support they are entitled to.