Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what arrangements have been made for regular delivery of letters in the NW10 area in response to Royal Mail delivery delays.

Royal Mail has publicly stated that it is aware of the reduction in service levels in some areas and is taking action to reduce delays to deliveries. Its contingency plans to mitigate disruption to postal services are overseen by the Office of Communications (Ofcom) as the independent regulator for the sector.

Ofcom continues to monitor Royal Mail’s performance to ensure it is providing the best service it can to customers and has powers to investigate and take enforcement action if Royal Mail fails to achieve its performance targets.