Question to the Ministry of Justice:

To ask the Secretary of State for Justice, what percentage of calls to the 24/7 rape support line were answered substantively within 5 minutes in a) July 2025, b) August 2025 , c) September 2025 , d) October 2025, e) November 2025 and f) December 2025.

The Ministry of Justice is committed to ensuring that all victims and survivors aged 16 and over have access to free and confidential emotional and listening support through the 24/7 Rape and Sexual Abuse Support Line, currently delivered by Rape Crisis England and Wales.

We are currently in the process of re-commissioning the grant funding for a national sexual abuse support line. As the competition is live, it would not be appropriate to place additional data into the public domain that could be used to inform applications for the new grant but has not been shared through the formal competition process; doing so could compromise fairness of the competition.

Due to the anonymity of users of the service, capturing accurate data is challenging. As part of the new grant, we are looking to improve data collection and quality assurance to obtain more reliable management information for publication.