Department for Work and Pensions: Telephone Services
(asked on 2nd November 2017) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many and what proportion of his Department's public phone-lines charge members of the public to call.
This question was answered on 9th November 2017
Charges to the Department for Work and Pensions are not set by the Department but are applied by service providers and are dependent upon individual’s telephone contract. The Department for Work and Pensions does not have access to individual customer telephone call data that would establish if a call attracted a charge.