Social Rented Housing: Maladministration

(asked on 5th February 2026) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if he will make an assessment of trends in the level of administrative errors made by social housing providers when a resident transitions from Housing Credit to Universal Credit.


Answered by
Stephen Timms Portrait
Stephen Timms
Minister of State (Department for Work and Pensions)
This question was answered on 11th February 2026

The verification process to assure that the correct housing amount is included in the Universal Credit Award provides opportunities for claimants to challenge the amount, should they disagree with the amount verified as correct by their Landlord/Housing Provider. This amount also features on their monthly award statement so continues to be transparent.

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