Question to the Ministry of Defence:

To ask the Secretary of State for Defence, what performance metrics the Davies Group are held to; and how frequently those metrics are evaluated.

The Davies Group claims management contract requires Key Performance Indicators (KPI) to be reported quarterly. These reports are supplemented by regular fortnightly progress and performance meetings between Ministry of Defence officials and the Davies Group to discuss aspects of contract delivery and formulation of strategies for dealing with claims including the extremely high volumes of Noise-Induced Hearing Loss claims.