Water Charges: Social Tariffs

(asked on 6th February 2026) - View Source

Question to the Department for Environment, Food and Rural Affairs:

To ask the Secretary of State for Environment, Food and Rural Affairs, what assessment her Department has made of trends in the level of support for water social tariff across different regions; and what steps she is taking to ensure households in similar financial circumstances are treated equally.


Answered by
Emma Hardy Portrait
Emma Hardy
Parliamentary Under-Secretary (Department for Environment, Food and Rural Affairs)
This question was answered on 12th February 2026

Evidence shows that levels of social tariff provision vary between regions because each water company sets its own eligibility criteria and level of support. The Government keeps support schemes under review and expects industry to do the same to ensure vulnerable customers across the country are supported, and customers know what support schemes are available and how to access them if they need help.

Water companies have more than doubled the number of customers that will receive help with their bills through social tariffs – from 4% to 9%.

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