Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what the role is of the Financial Ombudsman Service in handling complaints received by his Department in relation to the Green Deal.

For complaints about mis-selling, the Financial Ombudsman Service is responsible for initial reviews. For many, but not all, complaints about other Green Deal matters, such as installation quality, the Green Deal Ombudsman is contracted to complete initial reviews.

In all cases, decisions regarding whether a breach has occurred and, if so, whether a sanction should be imposed, are the responsibility of my Rt. Hon. Friend the Secretary of State.

Complainants do not receive direct correspondence from the Financial Ombudsman Service as part of the reviews of complaints submitted to the Secretary of State. In addition to the work it completes on complaints to the Secretary of State, the Financial Ombudsman Service more generally handles Green Deal complaints about financing issues as part of its statutory role under the Financial Services and Markets Act 2000. Some such complaints may subsequently be referred to the Secretary of State for review and may be the subject of associated correspondence between the Financial Ombudsman Service and the complainant, but such correspondence stands outside of the formal review process.