Question to the Home Office:

To ask the Secretary of State for the Home Department, what assessment she has made of the performance of the Report Fraud service since its launch in December 2025 including of the (a) average response times to fraud reports, (b) proportion of reports resulting in investigation by local police forces and (c) victim satisfaction compared to the previous Action Fraud service.

Report Fraud is the new and improved national police reporting service for fraud and cybercrime which replaced the previous Action Fraud service on 4 December 2025.

Report Fraud uses the latest technology to enhance the reporting experience and report updates for victims, and to improve the speed and quality of information shared with police, increasing the chances of successful investigations and prosecutions.

The City of London Police, who oversee the service, have provided data from the service which shows the following improvements compared to the previous service:

• In December 2025, eleven thousand more calls were answered compared to December 2024.
• In January 2026, when reporting cases of fraud, victims had a call satisfaction of 92%, Webchat satisfaction of 100%, and chatbot satisfaction of 90%.
• The average time to send viable reports to a local force to consider for investigation has dropped to 5.25 days (November 2025-January 2026) from 37.25 days the year prior (November 2024-January 2025).
• In January 2026, cases sent to police forces were at a higher level than January 2025. However, data is not yet available on the proportion of these cases sent to forces that are being taken forward by forces for investigation.
• Since Report Fraud has gone live, the service has been able to assist victims in recovering £1.8 million.