Social Security Benefits: Coronavirus

(asked on 5th November 2020) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what changes her Department have made to its policies on easements related to telephone assessments since such assessments were introduced in March 2020.


Answered by
Justin Tomlinson Portrait
Justin Tomlinson
This question was answered on 10th November 2020

Our priorities are people’s safety and ensuring that they receive the support they are entitled to. We will be contacting anyone who did not engage in a telephone appointment for a Work Capability Assessment arranged since 2 November 2020, to establish if they have a good reason for not attending or participating. Claimants will be given the opportunity to explain why they did not, or could not attend or participate in the telephone assessment and where good cause is provided and accepted, they will be given a further opportunity to take part in an assessment.

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