Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, pursuant to the Answer of 9 November 2022 to Question 78748 on MyCSP: Complaints, whether his Department is taking steps to improve the service provided by MyCSP.

Cabinet Office’s performance statistics indicate an improving trend of the services provided by MyCSP.

Cabinet Office continues to drive MyCSP to improve their current level of service and continues to work alongside MyCSP to deliver a number of short and medium term initiatives designed to improve the member experience.