Government Departments: Telephone Services
(asked on 19th December 2022) - View Source
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, whether his Department has made a recent estimate of the average waiting time for calls made to helplines run by Government departments; and if he will take steps to help shorten those waiting times.
This question was answered on 11th January 2023
Departmental helplines are not managed or run centrally. Therefore, each department is responsible for their own helpline, as well as response and waiting times.