Question to the Department for Transport:

To ask the Secretary of State for Transport, how many complaints about the DVLA his Department has received in the latest 12 months for which figures are available; and what plans he has to improve customer satisfaction with that agency.

The Department of Transport received 1604 items of correspondence relating to DVLA from October 2019 to October 2020. It is not possible to provide specific figures on how many of these were complaints or other enquiries about individual constituents’ cases.

DVLA’s customer satisfaction figure for 2018/19 was 92.83%. The latest customer satisfaction figure for 2019/20 is 94.02%. Figures are not yet available for this financial year.