Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, with reference to her Department’s press release entitled End to surprise phone and broadband bill hikes to help with cost of living, published on 11 February 2026, what estimate she has made of the number of households eligible for social tariffs who are not currently accessing them.

Ofcom’s most recent Pricing Trends Report showed that in June 2024 9.6% of eligible households were using social tariffs. This included an estimated 506,000 households out of around 5.3 million in receipt of Universal Credit.

Through the Telecoms Consumer Charter, providers have also committed to strengthening the visibility and accessibility of social tariffs by ensuring they are clearly signposted in eligible customer communications. This commitment is designed to make it simpler for eligible households to locate the support available and to understand the options open to them.

We will continue to track progress of this through Ofcom’s regular reporting.