Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps his Department is taking to improve the accessibility and clarity of NHS information for patients navigating care pathways across primary and secondary care.

A revised Accessible Information Standard (AIS) was published on 1 July 2025 and can be found at the following link:

https://www.england.nhs.uk/accessible-information-standard/

The revised standard requires those staff in relevant communication and information roles to be adequately trained. The AIS conformance criteria, published in 2016 and updated in June 2025, set out how organisations should comply with the AIS.

NHS England is working to support implementation of the AIS to ensure that staff and organisations in the National Health Service are aware of the AIS and the importance of meeting the information and communication needs of disabled people using services.