Question to the Department for Transport:

To ask the Secretary of State for Transport, pursuant to the Answer of 20 July 2020 to Question 73950, what recent progress his Department has made increasing the visibility and promotion of the Zipabout Passenger Connect service.

The National Rail Enquiry Service (NRES) has sent around 3 million messages to rail customers since June via the Alert Me service provided by Zipabout. The Rail Delivery Group is currently preparing for a wider roll out of Alert Me to include the train operators’ own digital platforms.

Alert Me is currently delivered via the Facebook Messenger platform and should also be live on WhatsApp very shortly, extending its reach further.